Warrior Care Network Specialist - Jacksonville, FL

5 days left

Employer
Wounded Warrior Project
Location
Florida, United States
Salary
Competitive Salary
Posted
Aug 31, 2020
Closes
Sep 29, 2020
Employment Type
Full Time
Job Summary

The Wounded Warrior Project (WWP) Warrior Care Network Specialist I works closely with Warrior Care Network (WCN) affiliate hospital leadership (Academic Medical Centers (AMCs)), WWP leadership, and the internal WWP WCN team to provide general program oversight, and support network governance, and review analytics to help drive integration and alignment within the network. The Warrior Care Network Specialist serves as a subject matter expert for project management for the network.

Note: Warrior Care Network® is a partnership between Wounded Warrior Project® (WWP) and four national academic medical centers (AMC) of excellence. In cooperation with the Department of Veterans Affairs (VA), this program connects thousands of warriors with world-class care to battle the invisible wounds of war by filling gaps in government care and reaching those who may otherwise go untreated.

Essential Duties & Responsibilities
  • Assist the WCN leadership with continuous program evaluation, including analysis of key performance indicators (KPIs) and analysis of service delivery metrics and global programmatic data capture to ensure contractual compliance from service providers.
  • Develop, refine, and supervise the process flow for the network.
  • Develop and maintain relationships with WCN (Academic Medical Centers (AMCs)), to maintain the strategic vision of WCN and to assist the AMCs with assuring continuity of care for WWP Alumni after program completion.
  • Serve as WWP primary point of contact and high-touch support for the AMCs for network committee governance.
  • Serve as a liaison between the AMCs and other WWP programs to facilitate cross-collaboration referrals leading to Warrior involvement in additional WWP programs.
  • Assist to develop strategies and processes to improve communication coordination between Warrior, WWP program staff, other external organizations, agencies, and healthcare facilities to maximize warriors ability to make informed decisions for treatment.
  • Assist to develop and maintain strong working relationships with related community health care and social service providers including the VA and other Veteran Service Organizations
  • Identify and track network requirements, scope, objectives time-lines, and milestones for assigned committees.
  • Analyze risks and develop risk mitigating reports and recommendations for both WWP and AMC leadership.
  • Develop and maintain project management documentation, e.g., charters, action logs, risk registers, status reports, agendas, and minutes.
  • Other related duties as assigned.
Knowledge, Skills & Abilities
  • Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.
  • Demonstrated understanding of psychological and mental health issues.
  • Demonstrated understanding of the challenges faced by warriors affected by trauma.
  • Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
  • Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on maintaining WWP’s strong supportive presence within the community.
  • Strong working understanding of WWP programs and other resources available for families and Warriors.
  • Strong written and verbal communication skills.
  • Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
  • Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint.
  • High energy level. Self-starter; willing to take initiative.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.
Education & Experience Requirements
  • Bachelor’s degree in social work, psychology, clinical psychology, rehabilitation counseling, case management or related mental health field.
  • Three years of experience working with veteran mental health focused programming or case management.
  • Three years of experience working with military or veterans’ population in support of their development and readjustment.
  • Two years of experience in a mental health treatment setting providing diagnostic assessments, crisis screening, and psychosocial assessments.
  • Two years of experience conducting intakes with individuals dealing with post-traumatic stress disorder or other mental health issues.
  • Two years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.

Preferences

  • Master’s degree.
  • Project Management Professional (PMP) certification.
  • Four years of experience in a mental health treatment setting providing diagnostic assessments, crisis screening, and psychosocial assessments.
  • Four years of experience conducting intakes with individuals dealing with post-traumatic stress disorder or other mental health issues.
  • Three years of project management experience or program management in the design, development, and administration of healthcare programs.

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