Manager of Donor Retention
MANAGER OF DONOR RETENTION
Make a living and a difference…at The Fellowship!
We help more than a million Jews in need each year. Come and share your experience and talents with donor retention, so that we can help even more.
As the Manager of Donor Retention, you will implement and monitor the effectiveness of strategies and tactics designed to drive greater loyalty and value from key donor segments. Additionally, you will provide recommendations for strategy improvements to the Director of Retention & Strategic Segment Fundraising based on insight gathered and collaborate with the director in developing and updating these strategies.
Key areas of responsibility include:
Assisting in the project management and the implementation of retention strategies and tactics across all pertinent channels. Ensuring plans are executed according to plan, on time, and within budget.
Monitoring performance of key programs and other aspects of the program to ensure goals are met. Producing regular reports, drawing conclusions, and making recommendations to improve future activity and performance through ongoing testing and optimization.
Regularly verifying (QCing) and documenting existing donor journeys to ensure experiences are working correctly, aligned, and optimized across channels. Making recommendation where they see opportunities for improvement.
Collaborating on strategies that maximize the donors’ relationships and ensuring their experience and treatment is appropriate to their needs and The Fellowship’s philanthropic goals.
Assisting in the development of direct marketing appeals by ensuring presented creative meets stated objectives. Gathering resources, routing and reviewing copy, and ensuring appropriate changes are made. Generally ensuring the quality of the campaign.
The ideal candidate will have at least the following experience and abilities:
- Bachelor’s degree in Marketing or related field or equivalent experience
- At least five years’ experience working with a donor or customer retention program with emphasis on project/campaign management
- Good command of all marketing/fundraising channels and tactics
- Strong project management skills and ability to manage multiple projects, departments, and vendors simultaneously
- Solid analytical and problem solving skills. Must be very competent at reading and interpreting data to improve program performance
- High level of accuracy and attention to detail
- Strong written and verbal communication skills. Ability to communicate effectively across departments and with stakeholders at varying levels within the organization
- Quick learner. Ability to understand internal complexities and interconnectivity in processes
- Knowledge of the Evangelical Christian market along with an understanding of Jewish tenets a plus
- MS Office knowledge equivalent to an intermediate or advanced user; CRM experience; Experience using analytics tools (PowerBI, Tableau, etc.) is a plus
Come and experience all that The Fellowship offers, including the ability for you to make a living and make a difference in a positive, friendly work environment. We have great benefits, team members and are centrally located in downtown Chicago. Submit your resume and salary requirements so that your journey in helping others through The Fellowship’s mission can begin.