Donor Systems Manager - Jacksonville, FL

1 day left

Employer
Wounded Warrior Project
Location
Florida, United States
Salary
Salary Commensurate with experience
Posted
Nov 06, 2020
Closes
Dec 05, 2020
Fields
Technology
Employment Type
Full Time
Job Summary

The Wounded Warrior Project (WWP) Donor Systems Manager manages a team responsible for implementing, administering, and improving technology applications for WWP fundraising efforts, and partners with WWP staff and vendors to resolve business issues in a timely and efficient manner.

Essential Duties & Responsibilities
  • Manage a team to maintain, integrate, and modernize WWP SaaS and on-premise applications that support our fundraising efforts.
  • Execute current solution implementations.
  • Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer applications.
  • Achieve a balanced application portfolio to ensure long-term roadmaps are aligned with company goals and strategies.
  • Develop a customer service-oriented team providing exceptional results in alignment with program requirements.
  • Develop team strategy and objectives with program requirements as guidelines.
  • Guide the design, implementation, and delivery of work within the team.
  • Oversee team deliverables and track status of current projects and maintenance activities.
  • Oversee team processes and monitor metrics, and implement continuous improvements to elevate the team’s efficiency.
  • Assign technical resources to conduct analyses of user requests to determine scope, time estimates, and system impact.
  • Manage teammate development and retention, including coaching, mentoring, objectives setting, performance management.
  • Oversee work delivered by contractors and development partners.
  • Evaluate and recommend new technologies to best support WWP initiatives.
  • Work closely with and develop strong relationships with business partners. Follow through on team commitments and communications with stakeholders to strengthen transparency and trust with business partners.
  • Identify possible risks and inform leadership.
  • Identify and evaluate non-profit industry trends to serve as a source of information and advice for future projects.
  • Other related duties as assigned.
Knowledge, Skills & Abilities
  • Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Team-oriented with a desire to engage with others on day-to-day activities.
  • Strong project management skills. Demonstrated ability to drive projects to successful outcome, providing excellent customer service to ensure project success and client satisfaction.
  • Demonstrated ability to manage information technology applications functions, e.g. software development, implementation, support and maintenance services, scope management, timeline, budget, software development lifecycle (SDLC), Agile, and Scrum.
  • Demonstrated practical technical and business domain experience with custom and vendor applications.
  • Demonstrated understanding of information technology concepts, applications, and systems.
  • Strong collaboration skills.  Demonstrated ability to work effectively as a team member and resolve problems. Ability to influence others to gain consensus on the most effective solution.
  • Demonstrated understanding of single sign‐on solution development, and implementation (Microsoft preferred) of dashboards and reports development.
  • Excellent verbal and written communications skills. Demonstrated ability to document processes.
  • Strong analytical skills. Demonstrated ability to analyze information and identify and define problems.
  • Strong presentation skills. Ability to present technical and non-technical information clearly and concisely to various audiences.
  • Demonstrated proficiency with Microsoft Office, e.g. Visio, Project, Excel.
  • High energy level. Self- starter; willing to take initiative.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.
Education & Experience Requirements
  • Bachelor’s degree. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.
  • Seven years of experience in information technology.
  • Five years of staff management experience.
  • Three years of experience working with CRM technologies and/or fundraising systems.
  • Three years of experience working with Agile, Scrum, and Scrum Master.
  • Two years of experience in IT project management.
  • Must be able to travel up to 10% of the time including overnight and weekend travel

Preferences

  • Master’s degree in Computer Science or Information Systems.
  • Two years of experience with a nonprofit organization.
Certifications & Licensure
  • Salesforce Administration Certification preferred.

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