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Director, Donor Relations

Employer
Food Bank For New York City
Location
New York, United States
Salary
Competitive Salary
Closing date
Dec 8, 2020

The Food Bank For New York City is investing in additional development positions to strengthen its capacity to tap into this increased interest and generosity, in order to meet the growing need for its critically important services.

The Director, Donor Relations will create and manage Food Bank's donor engagement program including centralized cultivation and stewardship services. The Director will collaborate closely with frontline fundraisers across the development department to understand donor motivations, interests, and needs and create opportunities to enhance the donor experience. The Director will identify assets available throughout the organization and create plans for delivering them to donors with the utmost impact. As the lead project manager on donor engagement, the Director will convene cross-functional conversations to enhance the donor experience and coordinate high-touch mailings, cultivation events, and other mission experiences.

Food Bank For New York City has been working to end food poverty in the city's five boroughs for over 36 years. As the city’s largest hunger-relief organization, it employs a multifaceted approach centered on helping low-income New Yorkers overcome their circumstances and achieve greater independence. In the months since the pandemic reached NYC, Food Bank has seen the demand for its services more than double and the gap in services and support for families in need continues to grow.

Food Bank's work begins and ends with its mission which it only achieves through partnering with its citywide member network. Before COVID, this growing network of nearly 1,000 charities and schools helped provide food for 62.5 million meals each year. Today, Food Bank and its partners are on track to distribute over 110MM pounds of food to New Yorkers in need; and sustained, strategic fundraising growth will be critical to meeting this need for years to come.

Food Bank respects every gift of time, talent, and treasure to its mission by committing to a practice of transparency and excellence in stewardship. Food Bank embraces being a non-traditional anti-poverty organization because it recognizes that strategic, innovative approaches are necessary to end hunger.

Food Bank knows that a strong, talented staff is central to its success and invests in the development and retention of its team. Learn more in Food Bank For New York City's most recent annual report.

The Director, Donor Relations will report to the Chief Development Officer.

 

Primary Responsibilities:

Centralized Donor Engagement

The Director, Donor Relations will develop a framework for efficient, effective centralized donor engagement that builds on annual fund and special events outreach and complements frontline fundraisers’ individualized relationship-building;

  • Foster a culture of gratitude across the organization and within its diverse constituent groups and sustain support Food Bank’s core programs and services;
  • Collaborate with the Director, Fundraising Operations to develop and maintain a strategic approach to donor segmentation;
  • Create, maintain, and communicate a department-wide donor engagement calendar that summarizes the donor experience by donor segment;
  • Convene regular conversations among key stakeholders to enhance the donor engagement calendar and coordinate touchpoint delivery;
  • Project-manage and coordinate the delivery of high-touch experiences, such as special impact reports, naming opportunities, cultivation events, and other mission experiences;
  • Maintain a comprehensive catalogue of assets available across the organization to enrich the donor experience;
  • Contribute to the continual enhancement of gift acknowledgement processes, including thorough drafting and review of letter templates;
  • Create a framework for leadership engagement in the stewardship of donors, including gift acknowledgement and impact reporting; and
  • Uncover and facilitate simple, meaningful opportunities for board participation in stewardship.

Custom Donor Experiences

The Director, Donor Relations will

  • Serve as a subject-matter expert and resource for frontline fundraisers as they develop individualized cultivation and stewardship plans for portfolio donors;
  • Collaborate with Marketing and Communications to develop templates and tools for custom donor experiences;
  • Create a system for tracking personalized stewardship report needs and due dates and collaborate with Major Gift Officers to create and deliver them; and
  • Maintain a comprehensive inventory of naming opportunities, including named and unnamed pieces.
  • Commitment to the Mission and Values of Food Bank For New York City

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