National Service Officer - Honolulu, HI
- Employer
- Wounded Warrior Project
- Location
- Hawaii, United States
- Salary
- Competitive Salary
- Closing date
- Feb 10, 2021
View more
- Position Type
- Fundraising, Other Fundraising, Programs, Community Outreach, Administrative, Other Administrative
- Fields
- Advocacy, Other Fields
- Employment Type
- Full Time
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The Wounded Warrior Project (WWP) National Service Officer (NSO) manages VA claims for wounded service members as they pursue claims for injuries sustained during activity duty military service.
DUTIES & RESPONSIBILITIES
- Represent veterans and their families before the VA.
- Work within the Department of Defense (DoD), Veterans Benefits Administration (VBA) and Veterans Health Administration (VHA) leadership to ensure timely and professional care and treatment of warriors.
- Develop and maintain relationships with related health care and social services providers.
- Provide representation to veterans/families before the VA
- Work within DOD, VBA, and VHA offices to ensure timely and professional care of warriors
- Develop and maintain relationships with related health care and social service providers
- Remain current with all VA and DOD laws, regulations, and benefits.
- Plan, organize, and conduct benefit educational seminars for warriors.
- Maintain and update WWP intranet electronic tracking systems
- Develop community support and to speak on behalf of WWP.
- Assist in local grassroots efforts and in collaborative efforts to support WWP programs. and campaigns.
- Develop relationships to foster engagement with warriors and caregivers with WWP programs.
- Maintain yearly VA laws and regulations certification and complete assigned training courses.
- Other duties as assigned.
- Demonstrated working understanding and application of relevant DoD programs and VA laws and regulations.
- Demonstrated proficiency with SalesForce.
- Excellent organizational and time management skills. Demonstrated ability to prioritize effectively and handle multiple priorities with tight deadlines.
- Strong written and oral communications skills.
- Demonstrated ability to interact, collaborate, and operate effectively with government agencies, e.g., DoD, DVA, BVA, and internally with WWP teammates, e.g., Benefits Services team, and establish and maintain professional relationships.
- Effective interpersonal and relationship building skills. Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources.
- Effective presentation skills. Confident communicator, with demonstrated ability to present information effectively, facilitate discussion, and serve as a strong effective representative of WWP.
- Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
- Ability to take initiative, multi-task, work independently, and work well under pressure. Demonstrated strong attention to detail in a fast-paced environment.
- Demonstrated proficiency using Microsoft Office programs, e.g., Word, Excel, PowerPoint.
- Highly motivated, passionate, and creative team player with demonstrated commitment to the organization.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
- Two years of experience as a veteran’s benefits advocate. Juris Doctorate may be considered in lieu of advocate experience.
- Three years of experience as a veteran’s benefits advocate.
- Bachelor’s degree. Equivalent combination of education, experience, training, and certification may be considered in lieu of degree.
- Juris Doctorate.
- Valid state-issued driver’s license.
- General office environment; temperature controlled.
- Up to 20% travel.
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