National Service Officer - Cincinnati, OH; Richmond, VA; Washington, DC; Pittsburgh, PA

Wounded Warrior Project
Pennsylvania, United States
Competitive Salary
Feb 11, 2021
Mar 12, 2021
Employment Type
Full Time

The Wounded Warrior Project (WWP) National Service Officer (NSO) manages VA claims for wounded service members as they pursue claims for injuries sustained during activity duty military service.



  • Represent veterans and their families before the VA.
  • Work within the Department of Defense (DoD), Veterans Benefits Administration (VBA) and Veterans Health Administration (VHA) leadership to ensure timely and professional care and treatment of warriors.
  • Develop and maintain relationships with related health care and social services providers.
  • Provide representation to veterans/families before the VA
  • Work within DOD, VBA, and VHA offices to ensure timely and professional care of warriors
  • Develop and maintain relationships with related health care and social service providers
  • Remain current with all VA and DOD laws, regulations, and benefits.
  • Plan, organize, and conduct benefit educational seminars for warriors.
  • Maintain and update WWP intranet electronic tracking systems
  • Develop community support and to speak on behalf of WWP.
  • Assist in local grassroots efforts and in collaborative efforts to support WWP programs. and campaigns.
  • Develop relationships to foster engagement with warriors and caregivers with WWP programs.
  • Maintain yearly VA laws and regulations certification and complete assigned training courses.
  • Other duties as assigned.


  • Demonstrated working understanding and application of relevant DoD programs and VA laws and regulations.
  • Demonstrated proficiency with SalesForce.
  • Excellent organizational and time management skills. Demonstrated ability to prioritize effectively and handle multiple priorities with tight deadlines.
  • Strong written and oral communications skills.
  • Demonstrated ability to interact, collaborate, and operate effectively with government agencies, e.g., DoD, DVA, BVA, and internally with WWP teammates, e.g., Benefits Services team, and establish and maintain professional relationships.
  • Effective interpersonal and relationship building skills. Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources.
  • Effective presentation skills. Confident communicator, with demonstrated ability to present information effectively, facilitate discussion, and serve as a strong effective representative of WWP.
  • Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
  • Ability to take initiative, multi-task, work independently, and work well under pressure. Demonstrated strong attention to detail in a fast-paced environment.
  • Demonstrated proficiency using Microsoft Office programs, e.g., Word, Excel, PowerPoint.
  • Highly motivated, passionate, and creative team player with demonstrated commitment to the organization.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.




  • Two years of experience as a veteran’s benefits advocate. Juris Doctorate may be considered in lieu of advocate experience.


  • Three years of experience as a veteran’s benefits advocate.




  • Bachelor’s degree. Equivalent combination of education, experience, training, and certification may be considered in lieu of degree.


  • Juris Doctorate.




  • Valid state-issued driver’s license.


  • General office environment; temperature controlled.
  • Up to 20% travel.