Salesforce Database Administrator

Employer
Metropolitan Council on Jewish Poverty
Location
New York, United States
Salary
Salary Not specified
Posted
Mar 24, 2021
Closes
Apr 22, 2021
Employment Type
Full Time

FLSA: Non-Exempt/Overtime Eligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Position Summary:

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity and respect. Our ten different departments are staffed by experts who help over 225,000 clients each year and advocate on behalf of all needy New Yorkers. Our programs range from 100% affordable housing at 21 locations to our family violence program to Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of 75 food pantries, affordable housing sites and JCCs provide services directly in neighborhoods across New York.

The Salesforce Database Administrator works closely with the Director, Development to implement Met Council’s fundraising strategies. In conjunction with marketing efforts, the specific tasks for this role are geared toward managing donor relations and direct mail fundraising for the organization. The Salesforce Database Administrator will oversee and maintain the ongoing use of the organization’s Salesforce database, in addition to working collaboratively with the Fiscal Department for development reports and reconciliation of donor and fiscal data.

Duties and Responsibilities:

  • Maintain primary oversight of Salesforce database
  • Perform scheduled clean-up and maintenance of the database as a regular feature of work
  • Assist in the generation of mailing lists for direct mail appeals and campaigns; collaborate with the Direct Mail vendors as needed
  • Provide database administration support; create account logins, data import and data design
  • Trouble-shoot issues with database vendor, as needed
  • Design and produce reports, queries and exports as needed
  • Maintain quality control over all Salesforce entries including duplicate entries, typos, etc.
  • Lead the reconciliation process between Fiscal and Development departments, and prepare necessary reports for Fiscal Department tracking
  • Communicate directly with donors to confirm and update donor information
  • Provide regular reports to the Fiscal Department of donations and all back-up information to support where and how these donations should be used
  • Import volunteer information
  • Assist with departmental data presentations and analyses
  • Work with grants team to ensure all data is properly entered and maintained
  • Stay abreast of best practices and strategies

Competencies:

  • Exceptional organizational skills
  • Ability to follow-through on tasks
  • Ability to multi-task between routine operations
  • Experience with long-term database improvement projects
  • Meticulous attention to detail
  • Excellent interpersonal and communication skills

Skill and Education Required:

  • Bachelor’s Degree
  • Proficient with Salesforce and Microsoft Office Suite (i.e. Word, Power Point, Excel, Outlook Calendar)
  • 2-3 years related work experience

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