Director, Member Engagement
Organization: Philanthropy New York
Job Title: Director, Member Engagement
Reports To: Senior Vice President
FLSA Status: Exempt
Supervises: Member Services Coordinator; consultants and interns as required
Location: New York, NY
Salary: $85,000 - $90,000, based on experience
Please note: Philanthropy New York is currently operating remotely. We anticipate continuing virtual programs through 2021 and will return to in-person programming when it is safe to do so. The candidate must be able and willing to work in our Manhattan office when PNY resumes in-person work.
About Philanthropy New York
Philanthropy New York is a trusted community of nearly 300 grantmaking organizations that develops forward-thinking guidance and programming to address the unique challenges of philanthropy and convenes funders to strengthen ties across the sector.
Philanthropy plays a vital role in the endeavor to build an equitable, sustainable and democratic society. To serve the public good thoughtfully and strategically, philanthropic leaders need a trusted community in which they can challenge and advance their knowledge and practices.
We are a convener and a connector: we bring together funders from within and across sectors to form networks, develop and share knowledge and nurture crucial skills to make the work of each grantmaker - and the sector as a whole - more meaningful and more effective.
Philanthropy New York seeks candidates aligned with our Vision, Mission and Values.
The Director of Member Engagement leads Philanthropy New York’s efforts to build a vibrant philanthropic ecosystem committed to meaningful social change by building connected member engagement and retention strategies across the organization. The position is responsible for cultivating prospective members, deepening the work of PNY’s robust professional networks, and ensuring member needs and interests inform PNY’s programming and communications.
- Lead the overall strategy, implementation, and evaluation of Philanthropy New York’s membership engagement and recruitment efforts.
- Build relationships with members to understand their philanthropic goals and learning and development priorities and serve as a key resource to them. Connect the dots between member interests and priorities and PNY programs, leadership opportunities and marketing outreach.
- Lead, design and facilitate peer networks and in-depth learning and leadership development programs for professionals in a variety of roles and at different stages in their career.
- Supervise and provide strategic guidance on the organization’s knowledge and data infrastructure so that our core operational systems support member engagement.
- Communicate the value of engaging with the PNY community.
- Equip the Board of Directors and the Committee on Members to serve as ambassadors and staff the Committee, in partnership with Board co-chairs.
- Hold organizational leadership and management responsibilities, which include:
- supervising Member Services Coordinator, who holds principle responsibility for membership administration and database management. Supervise interns, part-time staff and other consultants as needed.
- promoting organizational values and using PNY’s values as a lens for decision-making and action;
- creating a culture with colleagues to think beyond specific tasks to the overall organizational mission and context;
- supporting the development and implementation of racial equity commitments into the core work of the organization; and
- collaboratively create an annual operations plan aligned with the organization’s strategic plan and monitor progress and learnings each year.
- The Director may take on other duties in support of PNY’s mission and operations, as assigned.
Skills and Knowledge:
- Demonstrated understanding of structural racism and of the ways that white supremacy culture operates in institutions. Knowledge of and commitment to personal growth and development on issues of racial equity and diversity and to supporting others in growth around issues of racial equity.
- Strong written communication skills with adaptable style for different audiences.
- Excellent verbal and interpersonal communication skills with the ability to listen, engage, persuade, and diplomatically handle challenging interpersonal situations with stakeholders in a wide range of roles and from diverse backgrounds.
- Strong multi‐tasker with a proven track record of organizing, prioritizing, and managing complex projects and engaging volunteer leadership.
- Excellent meeting management and facilitation skills, including the ability to craft meaningful agendas, facilitate discussion and implement curriculum. Comfort working at the front of the room and flexibility to support others in that role.
- Demonstrated skills in building strong supervisory relationships, including setting clear expectations, coaching and training toward performance, and giving and receiving feedback.
- Comfort with and skilled in public speaking.
- Strong member service orientation with the ability to maintain diplomacy, and negotiate successfully at all levels of management.
- Strong relationship-building skills with a demonstrated ability to understand the behavior, needs and concerns of others and use this knowledge to effectively work in teams or build collaborative relationships.
- Strong analytical skills with ability to interpret information from diverse sources and draw meaningful conclusions that inform the organization’s strategies.
- Ability to lead on database and business tool solutions that support a full understanding of member engagement.
- Fluent in technology platforms including Microsoft Office, G Suite; proficient with databases and communications platforms. Experience with Salesforce, a plus.
Qualifications and Experience:
- A minimum of 7-10 years of experience in program development, fundraising/donor engagement or membership engagement.
- Four-year college degree - or demonstrated complex analysis, writing, and project management skills equivalent to higher education.
- Experience in nonprofits and a demonstrated understanding of the philanthropic sector, Philanthropy New York’s mission, and membership structure.
- Experience contributing to an organization’s growth and transformation on issues of racial equity.
- Experience working with donors, foundations, or volunteers a plus.
Please send a resume and a cover letter via email to email@example.com. We will not consider applications without a cover letter. In your cover letter, please address the following:
- What skills, competencies and experience would you bring to the role?
- Tell us about your experience building relationships with key stakeholders and developing and executing engagement strategies.
- What appeals to you about working at Philanthropy New York?
Please note that due to the high volume of resumes we receive, we are unable to respond to all candidates. We will be directly in touch with candidates for first round telephone interviews.
Philanthropy New York is committed to creating a more equitable workplace. We value diversity and are dedicated to the recruitment, inclusion and retention of people of color, LGBTQ, women, trans and gender non-conforming people, people with disabilities; and/or formerly incarcerated people.
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