Manager of Donor Relations

THe Salvation Army - Northwest
Washington, United States
$50,000.00 - $65,000.00
Apr 29, 2021
May 28, 2021
Employment Type
Full Time
Position Description

The Manager of Donor Relations is responsible to assist with all aspects of donor relations, donor cultivation and donor stewardship for an assigned caseload of donors who are generous to The Salvation Army contributing $4,999 to $1 each year.  The caseload will be comprised of 600-1,500 donor households.  There is an expectation that each donor household will receive meaningful contact throughout the year regarding the impact of their giving and at least one annual gift request per year as well as the caseload of donors will represent at least a 10% or more increase in revenue in support of The Salvation Army’s mission.  This role reports to the Director of Development and participates in a cross functional team of development project managers to support all efforts of the development department.



Relevant Experience
  • Demonstrates familiarity with fundraising, marketing, communications, event management and community relations principles


  Knowledge, Skills, and Abilities Required
  • Embraces, supports and reflects well on The Salvation Army’s mission and values through one’s professional responsibilities and behavior at all times
  • Bachelor’s degree or comparable experience, plus a minimum of three years of experience in a non-profit fundraising role or similar position with a proven track record of effective customer service
  • Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence and situational awareness
  • Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals
  • Ability to work independently in a fast-paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through activity tracking and using the Portfolio database according to Salvation Army protocols
  • Demonstrates goal-orientation, with a drive to achieve agreed upon goals within agreed upon timeframes
  • Maintains accurate and well organized records and ensures confidentiality of all department records and files
  • Performs other development duties as requested
  • High level of accuracy and thoroughness
  • Strong communication skills (written, verbal, and graphic)
  • Ability to meet deadlines
  • Ability to work with a broad audience, including but not limited to: TSA officers and staff, Advisory Board Committee members, non-profit, government, and corporate groups
  • Ability to work professionally with sensitive or confidential information



Software-Related Skills

  • Microsoft Word, Excel, and PowerPoint required



Essential Duties and Responsibilities

  • Builds and maintains a relationship between donors and TSA through program updates, appreciation notes, invitations and recognition opportunities to caseload donors 
  • Creates donor acknowledgments and receipts within 48 hours 
  • Calls and thanks donors within 48 hours 
  • Responds to donor inquiries (by email and phone) in a prompt and courteous manner 
  • Sends new donor welcome kits 
  • Invites donors to special events and tours 
  • Maintains updated records for all donors in database 
  • Documents relevant details about the donors gathered from conversation and research 
  • Provides monthly reports on giving patterns to reflect upgrades, conversion and retention rates 
  • Collaborates with development team members to inspire and inform our donors as well as our colleagues in the field
  • Trains and partners with officers and staff members in our units on the benefits and best practices of the donor relations program
  • Transitions higher level donors to Donor Relations Directors’ caseloads as appropriate
  • Manages other tasks as assigned 



Physical Requirements

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
  • Ability to operate telephone
  • Ability to operate a desktop or laptop computer
  • Ability to lift up to 25 lbs. (usually file boxes)
  • Ability to access and produce information from a computer
  • Ability to understand written information



Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.


Equal Oppurtunity Employer


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