The Wounded Warrior Project (WWP) Independence Program (IP)
Specialist (Community Based Services Specialist) serves as the
primary conduit for severely injured Warriors and family members
for integration into the Independence Program and other appropriate
WWP programs. The IP Specialist works with individuals
with varying physical, mental, and cognitive challenges while
maintaining a philosophy of individualized services designed to
empower the Warrior and maximize independence and quality of
Essential Duties & Responsibilities
Program management and development:
- Ensure programmatic oversight and alignment of resources,
services, and goals.
- Evaluate warrior funding requests and determine appropriate
actions for goal implementation.
- Obtain and manage constituent feedback and ensure engagement
with WWP programs.
- Analyze program engagement data, identify programmatic trends,
and provide regular status reports to leadership regarding caseload
engagement in WWP services.
Resource management and development:
- Cultivate and maintain relationships with community resources
local to warriors on caseload. Ensure alignment of these resources
with warrior needs.
- Assist with communication coordination among family members,
caregivers, WWP program staff, other external organizations,
agencies, and healthcare facilities.
- Collaborate with national Independence Program team to identify
and report on national trends, needs of population, and resource
- Provide IP briefs both externally and internally.
- Identify, develop, conduct, lead, and participate in special
projects, e.g., event coordination and planning, training,
curriculum development, research, presentations, mentoring, and
other programmatic endeavors.
Enrollment and program initiatives:
- Perform intake processes and conduct interviews and
assessments. Provide recommendations regarding program enrollment.
Collaborate with other teammates and independent contractors
regarding program enrollment, retention, and overall participation
- Provide service recommendations to families waiting for
- Actively participate in committee assignments.
- Monitor cost levels for assigned cases, identify trends,
prepare reports, and provide recommendations for improving service
delivery, impact of services, and strategies to increase reach and
scope of service availability.
- Serve as WWP primary point of contact and work collaboratively
with contracted case managers on high-touch support for designated
warrior and family systems.
- Maintain and update all WWP electronic tracking systems,
specifically the warrior and family member, spouse, and/or
caregiver database (Salesforce).
- Other duties as assigned.
Knowledge, Skills & Abilities
- Exceptional interpersonal skills. Ability to interact
effectively with diverse individuals and build effective working
relationships telephonically. Demonstrated emotional intelligence.
Ability to respond to sensitive matters with diplomacy and
- Demonstrated understanding of relationship management and
partnering. Demonstrated ability to develop and maintain
professional relationships and create a diverse network of
resources, built on maintaining WWP’s strong supportive presence
within the community.
- Demonstrated understanding of psychological and mental health
- Demonstrated understanding of military and veteran issues,
and the emotional impact of combat, e.g., brain injury,
post-traumatic stress disorder (PTSD), and combat stress.
Demonstrated understanding of the challenges faced by warriors
affected by trauma.
- Strong working understanding of WWP programs and other
resources available for families and Warriors.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills. Effectively
manage multiple priorities and complete assignments and meet
- Demonstrated ability to speak publicly in front of diverse
- Demonstrated ability to work effectively in an environment
requiring independent, creative efforts.
- Apply critical thinking skills to identify and/or develop and
execute effective solutions to complex issues.
- Ability to analyze data and discern trends.
- Ability to maintain a flexible work schedule to meet warrior
- Demonstrated computer proficiency using Microsoft Office Word,
Excel, Outlook, and PowerPoint.
- High energy level. Self-starter; willing to take
- Unequivocal commitment to the highest standards of personal and
business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work
Education & Experience Requirements
- Bachelor’s degree in social work, psychology,
rehabilitation counseling, case management, or related mental
health field. Equivalent combination of education, training,
certification, and experience working with veteran mental
health-focused programming or case management may be considered in
lieu of degree.
- Three years of experience working in the social services field,
particularly with brain injury and post-traumatic stress.
- Three years of experience working with and assisting military
and veteran’s population.
- One year of experience working with brain injury, cognitive,
neurological, or mental health case management.
- Master’s degree in social work, psychology, clinical
psychology, or related mental health field.
- Five years of experience assisting military or veteran
populations in support of development and readjustment.
- Three years of experience working with brain injury or mental
health case management.
Certifications & Licensure
- Certified Brain Injury Specialist (CBIS) credential