DONOR ENGAGEMENT MANAGER

ABOUT STRATHMORE

Strathmore is a nonprofit multi-disciplinary arts center outside Washington, DC with multiple venues, strong community partnerships and robust educational programming. Spotlighting world-class talent and serving as a launch pad for local artists, Strathmore presents nearly 400 accessible and affordable events and exhibitions each year in the Music Center, Mansion, on our 16-acre campus, at AMP, and throughout the community. Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our programming is a vibrant reflection of the community that surrounds us. Strathmore believes the most compelling contemplations of our world are created by artists. Amplifying these creative voices is at the heart of our work. We are actively assessing how systemic inequities impact our organization’s work at all levels and how best to address those inequities in a way that is consistent with our mission. This commitment is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (IDEA) goals to expand access and diversity, promote inclusion, and build equity for all.  With these daily actions, Strathmore intends to become a fully anti-racist organization. You can read more about Strathmore on our website, including information about our mission and values.

DONOR ENGAGEMENT MANAGER

The Donor Engagement Manager is an integral part of the Strathmore Advancement team, effectively assisting with the cultivation and stewardship of donors, members, and prospects, working to further their engagement with Strathmore’s mission. Reporting to the Director of Donor Engagement, the Donor Engagement Manager will be responsible for coordinating with the Advancement team on strategic outreach to current and potential donors (individual and institutional), members, and elected officials; deepening their passion for and commitment to Strathmore through events and other engagement opportunities; and stewarding donors in a way that retains and augments support over time. The Donor Engagement Manager will be based at the Music Center and work closely with marketing and communications, box office, operations, and program staff to accomplish her/his/their objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

May include, but are not limited to:

Stewardship 35%

• Plan and execute a comprehensive donor stewardship program to help generate new, renewed, and increased gifts to further engage donors with Strathmore’s mission.
• Design strategic donor stewardship communications such as drafting e-newsletter content, speaker remarks, and thank you letters for donors at all giving levels.
• Work closely with the Marketing and Communications team to develop and produce high quality stewardship deliverables such as videos, written, and online pieces.
• Oversee the Comcast Circles Lounge providing regular reports of expected guests; manage volunteer and staff scheduling; coordinate for food/beverage service. Serve as a Lounge host in rotation with Advancement team.
• Responsible for the fulfillment of member, donor, and sponsor benefits. Propose new and creative benefit and surprise-and-delight ideas.
• Provide concierge ticket service to Circles members, board, and major donors.
• Coordinate ticketing of President’s Box and other VIP seating locations.
• Organize the timely annual production and installation of the Donor Wall and other donor recognition lists.
• Utilize database (Tessitura) to document donor experiences and interactions, as well as assist the Advancement team with the creation and maintenance of moves management plans.
• Serve as a strategic partner for the Advancement team offering advice and guidance that ensures comprehensive, coordinated stewardship, recognition, and engagement of top donors.

Event Management 35%

• Serve as the lead event planner for the Advancement team by planning and implementing a year-round schedule of events to cultivate prospective donors and steward current donors such as the season preview reception, artist meet and greets, and more.
• Coordinate fundraisers and work with the Advancement team to develop and pursue strategies to secure event sponsorship and other philanthropic support; establish donor benefits, ensure proper recognition, and benefit fulfillment.
• Manage events from start to finish which involves decision making input on external resources, managing event processes, volunteer management and preparing and monitoring event budgets.
• Manage event vendor procurement such as researching vendors, requesting quotes, and processing invoices.
• Liaise with other departments and outside vendors on the development of printed materials, event announcements, catering, production, artists, and operations.
• Manage event attendance and build comprehensive event briefings for the Advancement and leadership teams that includes research on event guests.
• Monitor event results, including attendance, expenses, and other feedback; recommend adjustments and improvements as needed.

Relationship Building & Prospecting 20% 

• Lead on utilizing and supporting the team on iWave, a prospect research tool.
• Develop knowledge of major donors and their interests in addition to understanding various segments of Strathmore’s overall donor population.
• Prospect existing Strathmore donors and patrons; make recommendations based on research and capacity indicators for more in-depth engagement.
• Prepare prospect research and bios.
• Assist with preparing comprehensive briefings ahead of donor and prospect meetings so Strathmore staff have relevant information to confidently share a case for support.

Administrative 10%

• Support the Donor Services Coordinator in answering general inquiries from members, donors, and prospects.
• Work with other departments across Strathmore, serving as a liaison to ensure that all parties are involved in donor cultivation and customer service.
• Other duties as assigned.

A COMPETITIVE CANDIATE IS:

• A skilled relationship-builder and listener with a genuine interest in meeting and helping others.
• A confident communicator, capable of determining how best to reach different audiences and executing communication based on that understanding.
• Able to effectively manage a project with precision and accuracy from start to finish.
• A spirited thinker who anticipates needs, contributes creative ideas, and proposes solutions with strong decision-making capability.
• Able to keep your eye on a variety of priorities and stay on top of deadlines in a fast-paced environment.
• Flexible in your approach and demeanor to align with the shifting demands of evolving and complex circumstances.
• Able to perform with a high-level of discretion, professionalism, and integrity with the ability to safeguard confidential information.
• Passionate about the arts and arts education.

ACCOUNTABILITIES:

• Having a keen awareness of details including an eye for inconsistency or inaccuracy, and the initiative to investigate and resolve issues.
• Creating high quality advancement correspondence and materials with efficiency to help Strathmore meet its fundraising goals.
• Managing multiple projects and tasks through completion with precision and accuracy.
• Displaying a high degree of dependability and reliability.
• Providing meticulous oversight of the donor experience.
• Building and maintaining good working relationships with volunteers, donors, and colleagues

QUALIFICATIONS:

• 3-5 years fundraising, special events, or related experience.
• Bachelor's degree or equivalent certification.
• Experience planning and executing fundraisers, events, or meetings.
• Strong writing and proofreading skills, preferably with prior experience writing and editing under executive level signatures.
• Resourcefulness and excellent problem-solving skills with a keen attention to detail.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Experience with CRM/Fundraising database is preferred; Tessitura is a plus.
• Able to work evenings and weekends to accommodate performances and event schedules.

STATUS AND SALARY:

This is an exempt, salaried position. Salary is commensurate with experience, in the range of $48,000 to $55,000 annually with a competitive benefits package.

TO APPLY:

For best consideration, please submit COVER LETTER and RESUME prior to June 21, 2021.

If submitting your application electronically, the email SUBJECT line must contain the words "Donor Engagement Manager." Only qualified applicants will be contacted. Please direct all submissions to: Human Resources, hr@strathmore.org.  Finalists will be asked to submit prompted writing samples.

Although emailed applications are preferred, applications may also be mailed to: Human Resources

5301 Tuckerman Lane

North Bethesda, MD 20852

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

We are eager to cultivate a broad and inclusive field of applicants.  Strathmore is committed to building a diverse community of staff, volunteers, and interns.  Individuals from underrepresented groups are encouraged to apply.