Development Operations Manager

Development Operations Manager visionary wanted!

• Are you excited about leading an enthusiastic Development Operations team in creating capacity to carry out bold missions and goals?
• Do you want to apply your superb database expertise, analytical and project management skills and impeccable attention to detail to helping help one of the Bay Area’s top non-profits — and a nationally recognized leader in hunger relief — demonstrate its community impact?
• Is converting a CRM to Salesforce your favorite way to improve infrastructure for high-impact organizations?

If all of this has you already thinking about process improvements, smooth operations, and software solutions, apply to be Alameda County Community Food Bank’s next Development Operations Manager.

Alameda County Community Food Bank has achieved notable success in recent years — and is currently responding to an incredible increase in need in our community due to the pandemic and recession. Even with a passionate network of 360+ agency partners serving more clients — and distributing more food – than ever before, we’ve expanded our services even further to meet the growth in need.

As a member of the Development Division, the Development Operations Manager is a key position on the well-established Annual Fund Team, reporting to the Director of Annual Fund. This person is responsible for supporting division operations by leading an incredible team of 4 in maintaining the integrity, quality and accuracy of the donor database, managing gift processing and stewardship processes, policies and procedures, and mailing list management (among many other responsibilities, as you know).

The ideal candidate has at least 3 years’ experience in operations and personnel management, excels at leading and developing their team, is able to connect the nitty gritty to the big picture, loves to figure out software solutions to all kinds of conundrums, is highly organized with a keen attention to detail and has the ability to herd cats (and other creatures).

The candidate has excellent customer service skills in both internal and external partnerships, a positive attitude, is independent – and collaborative – and very flexible. And considering we are mid-conversion into Salesforce, this person is ready to jump in with their project management skills and software solution brain and get to work alongside our seasoned staff SMEs.

Most importantly, the candidate is committed to the Food Bank’s mission and doing great work to further a nourished, equitable and more just Alameda County.

Knowledge, Skills and Abilities

• Minimum 5 years’ experience in a nonprofit environment with a focus on development/fundraising.

• Extensive experience and proficiency with Salesforce or other CRM systems, MS Office Suite (Word, Excel, Outlook) and Smartsheet.
• Strong leadership and supervisorial skills; capable of managing and mentoring staff with a broad range of responsibilities and skills; able to communicate expectations and establish priorities and accountability while professionally developing team.
• Strong project management skills and demonstrated initiative in managing multiple projects with competing deadlines in a fast-paced environment.
• Positive attitude; proactively seeks and incorporates feedback.

• Excellent verbal and written communications skills; a good eye for editing and proofing.
• Outstanding customer service skills with internal and external stakeholders. Ability to develop and manage positive relationships with Food Bank staff and community partners across various levels and functional areas.
• Experience providing training one-on-one and in a class setting; comfort with public speaking.
• Service orientation, strong troubleshooting and problem-solving skills; solution-oriented critical thinker.
• Ability to occasionally attend work functions outside of normal work hours, on weekends and evenings.
• Valid California driver’s license with insurable driving record; access to vehicle and ability to attend to planned and spontaneous off-site duties.

Personal Attributes and Values

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, innovation and diversity.
• Impeccable integrity and honesty.
• Strong work ethic with an orientation toward action, innovation and process improvement.
• Ability to work both independently and in a collaborative setting with people of diverse backgrounds and circumstances.

Physical Requirements

This work is located primarily in a office environment. Physical activities necessary in the performance of this job include: Sitting for prolonged periods, mobility to move throughout the food bank in performance of duties, ability to visit community settings, ability to communicate in a clear speaking voice in person and over the phone, ability to use a computer.

Compensation & Benefits

This is a full-time, exempt position. The non-negotiable starting salary is $91,350 annually. We offer an outstanding benefit package including:

• Medical: ACCFB pays 100% for employees and 93% for dependents for our Kaiser HMO. Buy-up options to Blue Shield Platinum or Gold PPO plans are available.
• Dental: 100% employer-paid for employees and their dependents.
• Vision: Paid by employees.
• Paid time off starting at: 10 vacation days, 12 sick days, 11 holidays, and four paid early closures annually.
• Pre-tax Flexible Spending and Commuter Accounts.
• Employer-paid life, AD&D & LTD insurance, as well as buy-up options for increased coverage.
• 403(b) plan available on the first day with employer match after one year. Fully vested at three years.
• Employee Assistance Program for employees and dependents.
• Free 1:1 financial coaching and an interest, service fee and credit requirement-free short-term loan program.

If you meet these qualifications and want to join our mission, please send your resume and answer the application question on our careers page located at https://www.accfb.org/about-us/careers/

Alameda County Community Food Bank honors our differences and is committed to creating a workplace that celebrates and reflects the diversity of our Community. Applicants who contribute to this diversity are strongly encouraged to apply. ACCFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACCFB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the ACCFB has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.