Community Based Services Specialist - Houston, TX and Tacoma, WA
The Wounded Warrior Project (WWP) Independence Program (IP) Specialist (Community Based Services Specialist) serves as the primary conduit for severely injured Warriors and family members for integration into the Independence Program and other appropriate WWP programs. The IP Specialist works with individuals with varying physical, mental, and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life.Essential Duties & Responsibilities
Program management and development:
- Ensure programmatic oversight and alignment of resources, services, and goals.
- Evaluate warrior funding requests and determine appropriate actions for goal implementation.
- Obtain and manage constituent feedback and ensure engagement with WWP programs.
- Analyze program engagement data, identify programmatic trends, and provide regular status reports to leadership regarding caseload engagement in WWP services.
Resource management and development:
- Cultivate and maintain relationships with community resources local to warriors on caseload. Ensure alignment of these resources with warrior needs.
- Assist with communication coordination among family members, caregivers, WWP program staff, other external organizations, agencies, and healthcare facilities.
- Collaborate with national Independence Program team to identify and report on national trends, needs of population, and resource development.
- Provide IP briefs both externally and internally.
- Identify, develop, conduct, lead, and participate in special projects, e.g., event coordination and planning, training, curriculum development, research, presentations, mentoring, and other programmatic endeavors.
Enrollment and program initiatives:
- Perform intake processes and conduct interviews and assessments. Provide recommendations regarding program enrollment. Collaborate with other teammates and independent contractors regarding program enrollment, retention, and overall participation strategies.
- Provide service recommendations to families waiting for enrollment.
- Actively participate in committee assignments.
- Monitor cost levels for assigned cases, identify trends, prepare reports, and provide recommendations for improving service delivery, impact of services, and strategies to increase reach and scope of service availability.
- Serve as WWP primary point of contact and work collaboratively with contracted case managers on high-touch support for designated warrior and family systems.
- Maintain and update all WWP electronic tracking systems, specifically the warrior and family member, spouse, and/or caregiver database (Salesforce).
- Other duties as assigned.
- Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
- Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on maintaining WWP’s strong supportive presence within the community.
- Demonstrated understanding of psychological and mental health issues.
- Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Demonstrated understanding of the challenges faced by warriors affected by trauma.
- Strong working understanding of WWP programs and other resources available for families and Warriors.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines.
- Demonstrated ability to speak publicly in front of diverse audiences.
- Demonstrated ability to work effectively in an environment requiring independent, creative efforts.
- Apply critical thinking skills to identify and/or develop and execute effective solutions to complex issues.
- Ability to analyze data and discern trends.
- Ability to maintain a flexible work schedule to meet warrior needs.
- Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint.
- High energy level. Self-starter; willing to take initiative.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with
- Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field. Equivalent combination of education, training, certification, and experience working with veteran mental health-focused programming or case management may be considered in lieu of degree.
- Three years of experience working in the social services field, particularly with brain injury and post-traumatic stress.
- Three years of experience working with and assisting military and veteran’s population.
- One year of experience working with brain injury, cognitive, neurological, or mental health case management.
- Master’s degree in social work, psychology, clinical psychology, or related mental health field.
- Five years of experience assisting military or veteran populations in support of development and readjustment.
- Three years of experience working with brain injury or mental health case management.
- Certified Brain Injury Specialist (CBIS) credential preferred.