Development Database Manager

Location
Massachusetts, United States
Salary
Salary Commensurate with experience
Posted
Jun 23, 2021
Closes
Jul 22, 2021
Employment Type
Full Time

We are seeking a data driven, tech savvy, collaborative team player to be our Development Database Manager--a key member of the Perkins’ fundraising team. You will be responsible for managing and administering the development donor database (Blackbaud Raiser’s Edge NXT), with an eye for maximizing fundraising and donor stewardship effectiveness. A can-do attitude, strong communication skills and competence in the following areas will be critical for success: data imports/exports, data quality and integrity, data analysis and information retrieval (creation of reports, queries, exports), and the ability to learn new software programs. You will juggle multiple deadlines and work with groups across campus including our digital marketing team on data syncing and our business office on monthly reconciliations.

Reporting to the Director of Development Operations (DDO), the Development Database Manager is a key member of the Perkins fundraising team responsible for the integrity of and operations related to the development donor database (Blackbaud Raiser’s Edge NXT) including integration/syncing with online tools and coordination with other Perkins databases as necessary – all in support of Perkins fundraising goals.

S/he will implement database business rules and procedures, build and maintain reports, create and maintain complex queries and exports for frequent list requests, and provide staff training. S/he will be expected to make data and technology recommendations and decisions for the Development Department based on organizational needs and sound business practices. S/he will regularly assess data and technology needs and seek ways to improve functionality, efficiency, and accuracy. This position works closely with all development database users, as well as IT, the Business Office, and Marketing department. 

Essential Duties and Responsibilities:

Database Integrity & User Training

  • Design and implement training in Raiser’s Edge NXT (both database view and web view), Classy, PaperSave, Google Suite, and Excel for new and existing staff as needed. Identify new training needs and produce written user guides. Stay current on updates to software in use and update team as needed.
  •  Troubleshoot user issues. Engage external support or IT staff support when necessary.
  •  Recommend and implement best practices, policies and procedures with regard to fundraising team’s use of technology (primarily but not limited to, the donor database).
  •  Alongside the DDO, ensure the department adopts new systems in order to enhance operations & improve efficiency.
  •  Pro-actively assess needs and make technology and data recommendations for the Development Department based on organization priorities and data best practices.
  •  Work closely with IT department on list sharing between Perkins data systems such as those housed in Salesforce (Outreach) and PowerSchool (Current Students). Maintain various constituent lists and groups in Raiser’s Edge such as parents, alumni, students, and board members.
  •  Oversee database coding structures – recommend and develop new structures & codes as needed.
  •  Perform proposal/opportunity related updates. Import and globally add/change gifts, actions, proposals, appeals and package codes.
  •  Manage data enrichment/append services including but not limited to Phone, Age and Address Updates.
  •  Maintain ImportOMatic profiles used to bring data into Raiser’s Edge from our online donation platform (Classy), lockbox, and additional event-related web tools. Ensure accuracy of data flow, working closely with Operations Coordinator.
  • Responsible for accurate and timely donor list pulls from Raiser’s Edge, using query and export, for direct mail appeals, cultivation mailings, event invitations & sponsorship appeals, and other development department activities. Produce quarterly model files for direct marketing list-sharing and list co-ops.
  • Reporting

  • Under the guidance of the Director of Development Operations and in collaboration with other Development staff, develop and maintain custom reports (currently created in Crystal Reports) and analysis for both institutional and individual giving teams.
  •  Determine best tools for producing reports and dashboards, design and produce necessary queries and exports in Raisers Edge to populate reports, verify accuracy of data, update and edit as necessary. Train staff on how to enter data and run reports.
  •  Produce ad-hoc lists, reports or analysis from RE as requested for Development staff, Business office or other Perkins department.
  •  Use Microsoft Excel and/or Google Sheets to complete supplemental analyses of gift data, such as gift pyramids, utilizing pivot tables and intermediate-level formulas such as vlookup.
  • Digital Fundraising 

  •  Maintain competency in online tools (including email platform, donation pages and credit card processing gateways) in order to advise Development and Marketing/web teams on procedures to ensure accurate donor data use and syncing between platforms. Update and analyze email lists from both systems as needed.
  •  Oversee and work closely with Annual Fund Manager and Operations Coordinator on systems for tracking monthly donors. 
  • Other responsibilities

  •  Work with Special Events team on optimal use of database to track event participants and dollars raised. Support SE use of other software such as Auction or Text to Give tools. 
  •  Work with Planned Giving staff on optimal use of database to track gift intentions and realized planned gifts.
  •  Support gift processing as needed during busy times. Provide financial data for business office and work closely with DDO on monthly reconciliations. 
  •  Perform other related duties and tasks as assigned by or the Director of Development Operations. 
  • Supervisory Responsibilities 

  • Supervises database consultants or interns.
  • Competencies

  •  High level of organization, accuracy and attention to detail.
  •  Ability to maintain a professional and considerate demeanor, communicate effectively and professionally with staff, vendors, volunteers and donors and have a strong work ethic.
  •  High level of technology competency to understand complex data systems and the ability to learn new software programs.
  •  Ability to evaluate problems, display sound judgement and propose solutions.
  •  Ability to manage multiple, sometimes competing, deadlines in a calm manner.
  •  Ability to maintain confidentiality, security and integrity of constituent data.
  •  Ability to work collaboratively with others while driving projects independently. 
  • Required Education and/or Experience

  •  Bachelor’s Degree 
  •  Three or more years of related experience with Raiser’s Edge or similar databases and non-profit fundraising best practices.   
  •  Experience developing and producing fundraising reports and analysis.
  •  Experience developing and providing software user trainings.  
  •  Proficiency in Microsoft Office (including advanced Excel) and G-Suite.
  • Preference Maybe Given to Candidates with

  • Experience with Crystal Reports, RE NXT, and Import-O-Matic
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