Head of Engagement and Operations
The Portland Art Museum and Northwest Film Center (referred to as Museum) invites applications for the position of Head of Engagement and Operations (HEO). The Head of Engagement and Operations (HEO) is a member of the Development team which is responsible for fundraising in support of the mission of the Portland Art Museum and Northwest Film Center (“the Museum”).
The HEO oversees development operations and donor engagement. This position leads the successful execution of donor stewardship and communications, pipeline management, prospect research, data and gift entry, events, affinity groups, and travel. This position manages two full-time development department staff members and provides direction for their work: the Engagement Manager (Events, Councils, Affinity Groups, Travel) and the Development Associate (Data management,gift entry, acknowledgements).
The current COVID-19 crisis has resulted in severe and unprecedented disruptions to revenue generation at the Museum. Currently, the Museum has reopened to visitors and the Institution is running on reduced staffing levels. The task ahead is not easy, but a challenge our staff are taking on with a deep commitment to the mission. The successful incumbent in this role will be willing to enter the situation with energy, flexibility, and a vision to overcome obstacles. This position requires a desire for understanding and adhering to COVID-19 safety protocols set forth by the Museum at all times. The Museum follows guidelines from OHA, OR-OSHA and the CDC.
Equity, Inclusion and Accommodation
The Museum and Film Center strives to be an inclusive institution that facilitates respectful dialogue, debate, and the free exchange of ideas. With a deep commitment to artists – past and present – and freedom of expression, the Museum and Film Center’s collections, programs and staff aspire to reveal the beauty and complexities of the world, and create a deeper understanding of our shared humanity. We are a Museum for all, inviting everyone to connect with art through their own experiences, voices, and personal journeys. We are committed to advancing equity and inclusion by creating a diverse and inclusive workplace. We will continue learning as we work to evolve as an Institution, recognizing that this journey has no end and our commitment must remain. We have an active equity team currently engaged in a journey to examine our internal culture and the work we do through an equity lens. We look forward to having all colleagues join and contribute to this important work. Learn more at https://portlandartmuseum.org/portland-art-museum-announces-equity-statement/.
The Museum and Film Center are equal opportunity employers, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. As part of this commitment, will ensure that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at firstname.lastname@example.org or 503.276.4358.
The Portland Art Museum is an Equal Opportunity Employer. Black, Indigenous, and People of Color (BIPOC), immigrants, women, LGBTQ+, and individuals with disabilities, please apply!
Essential Duties & Responsibilities
Creates a comprehensive donor
stewardship program with support from the Museum Marketing
department, that includes marketing outreach, high-touch
fundraising collateral and sponsorship templates to be deployed by
the Individual Giving and Partnerships teams, annual stewardship
reports, and other community communications.
Works with the department to move
toward unrestricted giving models, actively working towards equity
and teaching donors about the importance of this process.
Establishes and maintains a cross
departmental calendar of donor and Patron communications, and
collaborates with Marketing, Learning and Community Partnerships,
and Curatorial teams to ensure effective promotion of public
programs and exhibitions among supporters.
Develops and manages a comprehensive
donor recognition program, including; the identification and
administration of benefits in partnership with other Museum
departments, management of public listings in Portal, online, and
on campus screens; and oversight of long-term naming
Implement and use an equity lens to
create a more equitable approach to the creation, maintenance and
improvement of gift acceptance policies and development procedures,
actively addressing concepts of power with donors and funders in
order to advance equity and inclusion at PAM and make giving
Maintains a sophisticated prospect
management and research solution that enables development
department staff to actively manage all donor activity, and works
collaboratively with the Database Administrator, as well as all
front-line fundraisers to support portfolio management.
Create accurate, targeted queries as
needed for donor analysis, donor histories, segmented lists for
targeted appeals, fiscal year giving summaries and
Oversees the Engagement and
Operations Team (2 direct reports + temporary gift entry staff) and
coordinates with colleagues across work streams to supervise and
train other department staff, as appropriate.
Works with the development department
to formalize internal and external equity goals.
Willing to experience discomfort,
foster understanding, and create plans to overcome challenges,
specifically that comes with change management.
Works with the Director of
Development to develop department-wide reports on all fundraising
initiatives (Individual and partnership fundraising, council
memberships and revenue, etc), including macro-reporting of overall
progress, timeline, and outcomes.
Recommends and implements the
formulation and execution of the department budget.
Monitors and forecasts department
budget, analyzes revenue and expenditure trends, partners with
Finance on reconciliation, auditing and budgeting.
Upholds confidentiality and protects
donor privacy by exercising discretion and adhering to all
standards and ethics or privacy rights.
Secondary or Additional Responsibilities
Provides necessary support and
expertise in streamlining processes, creating efficiencies, and
identifying opportunities that support strategic revenue growth.
Supports the integration of policies and procedures across the
In partnership with the Director of
Development, facilitates Development team meetings, retreats, and
other staff activities.
Assists with other special events
(sponsor events, galas, coffees).
Assists with the development of
promotional materials for Patron and affinity group memberships and
events in the Member magazine, website, press releases and
Assists with donor stewardship in the
form of thank-you notes and phone calls to donors during high
volume times of the year.
Performs other related duties as
A leader on the Development team, the
HEO is responsible for building a culture of philanthropy at the
Museum, broadening and diversifying the Museum’s base of
supporters, and actively working towards equity by teaching donors
about the impact and values of the Museum.
Supervises Engagement Manager and
participates in engagement activities on a department-wide level,
including donor events, travel, affinity groups and activities.
Uses equity approach to offer more diverse and inclusive engagement
Supervises the Development Associate
and any temporary gift entry staff, participating in database
entry, gift processing and reconciliation, batch approvals,
prospect research, drafting and sending acknowledgement letters,
and providing editorial review to ensure consistent and appropriate
Partner with Database Administrator
to ensure proper use of the Altru database at the
Manages hiring, onboarding, and
oversight of temporary gift entry staff as needed, ensuring timely
entry of gifts throughout the year.
Supervisory duties include -
recruitment, mentoring, performance management , training &
coaching. Serves as a leadership example being clear on the
strategic direction of the department, being accountable and
holding others accountable, and centering collaboration and the
values of the museum.
Decisions are made within PAM policy
Support the Museum’s mission, vision
and core values of creativity, connection, equity, learning,
accessibility and accountability.
Contribute to and support the PAM
strategic plan, annual priorities, and institutional initiatives
such as diversity, equity, inclusion and access.
Contribute to a positive
organizational culture based on mutual respect, a spirit of
collegiality, cooperation, and openness to many perspectives.
Participate in a culture of ongoing
learning, collaboration, innovation, creativity, and community
Use the equity lens in decision
making. Promote equity and inclusion goals and have a “people
Required Knowledge & Skills
Knowledge of database administration
and budget management/pipeline in a development setting.
Demonstrated knowledge and experience
in fundraising strategies and practices, including research and
strategic planning skills.
Highly organized and attentive to
detail; manage multiple projects simultaneously; demonstrated high
level of initiative and persistence in completing assignments.
Promotes an exceptional
donor/member/visitor experience that incorporates the Museum’s
ongoing visitor engagement and equity and inclusion work.
Interact with donors in a proactive
and welcoming manner, provide excellent customer service to all
Museum constituents.Excellent verbal and written communication
skills; prepare and deliver concise, understandable, and effective
reports, presentations and articles to a wide audience.
Expected to work independently and as
a collaborative member of the Development team, and will need to be
flexible to the growing needs of the Museum.
Education, Formal & Informal Experience, Training Required, Certifications, Etc.
Bachelor’s degree and 5+ years
previous development experience required or equivalent combination
of education and experience.
2+ years management experience,
including recruiting, hiring, and managing other fundraisers,
and effectively liaising with colleagues at all
Advanced technology skills; Google
platform, Microsoft Office Suite (Word, Excel, PowerPoint)
experience required; knowledge of Customer Relationship Management
software (Altru, Raiser’s Edge, Salesforce) preferred.
Occasional evening and weekend hours
at special events
Extensive computer work and use of
Google platform, Microsoft Office, and Blackbaud Altru
The Development Office is temporarily
working remotely due to COVID-19, but will begin meeting with
donors and community leaders in person when it is safe to do
Use of Fingers
Push/pull/lift/carry up to 10
Compensation, Benefits & Perks
This role is exempt, full-time, based
on 40 hours per week
Budgeted compensation range is
$68,473.60 - $82,160.00, depending on experience. The role is in
pay grade K (Min $32.92, Mid $39.50, Max $46.09)
Affinity groups -- BIPOC & White
Buddy system for BIPOC new hires
Annual BIPOC TLC retreat
To apply online visit: www.portlandartmuseum.org/careers follow the link to create a profile. All interested applicants must apply through the above careers link. Resumes received without completed employment application will not be considered. For questions or accommodation please contact email@example.com.
Please attach a cover letter and in addition, we ask that applicants answer the questions within the application. The Museum engages an equity hiring committee to review applications.
Please do not delay in applying. Closing date is Friday, July 23, 2021.
About the Portland Art Museum
Founded in 1892, the Portland Art Museum is one of the oldest art museums in the United States and the oldest in the Pacific Northwest. The Museum’s collection of 42,000 objects reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America; modern and contemporary art; Asian and American art; photographs, prints, and drawings; and English silver.
With more than 112,000 square feet of gallery space, the Museum ranks in the top 25 museums in the country with the most gallery and exhibition space. An active collecting institution, the Museum dedicates 90 percent of its gallery space to its permanent collection. In addition to its permanent collection, the Museum is recognized for its special exhibitions and intimate exhibition series, including the APEX program, a contemporary art series, and presentations in the Gilkey Center galleries.
Annual membership consists of 16,000 member households, representing more than 92,000 individuals. More than 350,000 visitors are welcomed annually, including more than 50,000 schoolchildren.
The Museum’s annual operating budget is approximately $13.5 million. The galleries hours have been modified due to COVID-19 and typically open four days a week (Thursday through Sunday).
About the Northwest Film Center
The Museum's sister organization, established in 1971, the Northwest Film Center is a Portland, Oregon-based year-round organization and space where artists and audiences explore our region and the world through cinema and cinematic storytelling in all its forms.
Our mission is to expand the reach of cinema as an art form and
challenge for whom, by whom, and how stories can be told. Through
our screenings, events, guest speaker programs, classes, and
workshops, audiences and artists form vital connections that bind
our community and encourage a more vibrant, accessible, and diverse
The Northwest Film Center acts as an advocate for pioneering filmmakers and artists, giving a platform to voices that might not otherwise be heard and serves as a catalyst for cultural appreciation, conversation, collaboration, and community-building around new ways of seeing locally and globally. For more information, visit www.nwfilm.org.