Program Monitoring Specialists

The Wounded Warrior Project (WWP) Program Monitoring Specialist is responsible for measuring and building reports to monitor service outputs and key performance indicators of WWP programs and operations.

DUTIES & RESPONSIBILITIES

  • Collaborate with the mission data and insights team and other stakeholders to gather, analyze, and interpret complex data.
  • Act as primary point of contact (POC) for impact evaluation team for assigned programs.
  • Align key performance indicators (KPIs) and WWP’s strategic plan for assigned programs.
  • Recommend appropriate performance measures to evaluate impact and outcomes to the strategic plan.
  • Create and maintain Salesforce reports and dashboards for assigned programs.
  • Update and meet monthly with assigned programs leaders to report on progress and trends to quarterly and annual goals.
  • Perform data visualizations using Salesforce, Qualtrics, and Tableau CRM to communicate programmatic and organizational impact.
  • Design, develop, and administer surveys to assess the impact and effectiveness of WWP services.
  • Communicate actionable insights to improve and optimize services and operations.
  • Follow best practices in data collection, storage, analysis. and governance.
  • Prioritize projects and assignments to meet organizational deadlines and priorities.
  • Access, manipulate and analyze data to forecast and monitor performance and detect trends in service delivery.
  • Other duties as assigned.
 

KNOWLEDGE, SKILLS, & ABILITIES

  • Demonstrated understanding of data visualization software, e.g., Salesforce, TableauCRM, Tableau, or Microsoft PowerBI, including generating dashboards and managing user roles and profiles.
  • Strong analytical skills. Demonstrated ability to identify problems, analyze information, evaluate results, and solve problems using the most effective solutions.
  • Demonstrated understanding of business processes implemented in Salesforce.
  • Demonstrated understanding of Salesforce platform and products.
  • Demonstrated strong attention to detail and accuracy.
  • Strong organizational and time management skills. Demonstrated ability to be flexible and adapt to changing priorities and meet deadlines.
  • Demonstrated ability to interact with stakeholders and obtain pertinent information by asking critical questions. Strong listening skills.
  • Well-developed interpersonal skills to effectively interact and communicate with diverse individuals. Demonstrated relationship-building skills to build effective working relationships.
  • Strong written and verbal communication skills. Demonstrated ability to effectively explain complex information. Strong documentation skills. Demonstrated ability to effectively communicate with stakeholders, ask critical questions, and obtain pertinent information and details.
  • High energy level. Self- starter; willing to take initiative.
  • Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.
 

EXPERIENCE

Requirements

  • Three years of experience pulling, cleaning, and analyzing data using customer relationship management software.
  • Three years of experience building and generating reports and dashboards from customer relationship management software.
  • Three years of experience using Excel for complex data analysis and reporting.
 

Preferences

  • Three years of experience pulling, cleaning, and analyzing data using Salesforce.
  • Three years of experience building and generating Salesforce reports and dashboards.
  • Two years of experience in business analytics, research, finance, or marketing.
  • Two years of experience working with online survey platforms.
  • Two years of experience using data visualization software, e.g., Salesforce, TableauCRM/ Einstein, Tableau, or Microsoft PowerBI, for data visualization.
 

EDUCATION

Requirements

  • Bachelor’s degree in information technology, data science, or other relevant field of study. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.
Preferences

  • Bachelor’s degree in information technology or data science.

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