Are you a skilled professional who believes in lending
your skills to end hunger during these unprecedented times? If so,
consider being a Sustaining Gifts Program Manager for the
San Francisco-Marin Food Bank.
The San Francisco-Marin Food Bank is comprised of a
dedicated team of approximately 150 staff working collaboratively
to provide close to 50 million pounds of food to over 210,000
people in the Bay Area – a region where 1 in 4 people are at risk
of hunger. Join our friendly, collaborative
and hardworking Programs team. We are currently
looking for a Sustaining Gifts Program
Manager to help with sustaining a
program, that delivers against the organizations
mission to lead the data management and gift
reconciliation process for the Food Bank’s Sustainer
program. See the job description below and
apply today if you would like to join us in our mission to end
The Sustaining Gifts Program Manager (SGPM) reports
to the Director of Annual Fund (DAF), to lead
the data management and gift reconciliation process for the Food
Bank’s Sustainer program, currently called the Monthly
Giving Circle (MGC). Working in a
close partnership with the Development Operations
(DevOps) team, they will improve data processes and standards
for our sustaining donors with the overall goal
of supporting the Annual Fund’s fundraising
goals. Through analysis of the donor file,
the SGPM spots trends in donor giving patterns and
identifies candidates for conversion
to the MGC. The SGPM also works closely
with the team’s Annual Fund
Coordinators (AFCs) to review donor
feedback to improve donor experience and develops
campaign materials in coordination with the Digital Fundraising
Manager (DFM) and Development Campaign Manager (DCM) with an
eye on growth and retention of the sustainer program
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Fundraising and Revenue Growth
Build a regular reporting and analysis structure to
track MGC budget and retention goals.
Perform regular donor outreach on gift changes with the
Work with the DCM, DFM on bulk solicitation and
stewardship plans with the goals of sustainer engagement and
Analyze Annual Fund donor pool to establish a
solicitation plan for converting donors to MGC through direct
mail and email channels, paying close attention to
Work with DFM and AF Director to target sustainer prospects
through digital ads.
Refine MGC welcome materials (print and email) in
collaboration with DFM, DCM
Work with DFM, DCM to improve donor experience and propose
changes to website and online donation forms as well as print
Analyze the MGC donor set & survey responses to produce
donor personas and identify donors who warrant
Explore stewardship opportunities for list in
collaboration with the Leadership Gifts team.
Maintain highly accurate sustainer donor records in Raiser’s
Edge (RE). Run weekly data quality checks and coordinate with
AFCs to update records manually.
Lead process with Development Operations to identify &
implement changes to MGC data processing within RE database to
improve efficiency, data quality, and reporting.
Align data from online marketing tool (Engaging
Networks/EN) with RE through imports, queries, and manual
Process offline monthly gifts via monthly gift import.
Manage data process for annual giving statements, upgrade
campaign(s), and mailing list. Propose and implement improvements
to this process as needed.
Work closely with DevOps to
reconcile sustainer gifts
between EN and RE.
Communicate with DevOps to make timely corrections to gift
records as needed.
Maintain documentation align processes, and receive
regular database training with/from DevOps as
program grows and evolves.
A passion for the Food Bank’s mission to end hunger in the Bay
Good verbal, written, and interpersonal communication
Strong experience with Raiser’s Edge (fundraising CRM) and
interest in data structures
Skilled in data analysis and list management
Desire to support team’s collaboration
Experience with marketing automation software and aligning data
Proficient in Microsoft Office / Microsoft OneDrive
Strong organizational and time management skills
Ability to handle and maintain sensitive confidential
PHYSICAL DEMANDS AND WORK
ENVIRONMENT: (The physical and environmental demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Standard office /
Requires typing on standard
Ability to speak
on phone and face to face.
Able to hear average
or normal conversations and receive ordinary information.
regular movements using the wrists, hands, and fingers.
AVERAGE VISUAL ABILITIES:
ordinary, visual acuity necessary to view computer screens and
at $65,386.46 to$76924.52
COMMUNICATION AND COGNITIVE REQUIREMENTS
REASONING ABILITY: Ability to apply
principles of logical or scientific thinking to a wide range of
complex intellectual and practical
MATHEMATICS ABILITY: Ability to perform
advanced math skills, use decimals to compute ratios and
percentages, and to draw and interpret
LANGUAGE ABILITY: Fluency in English.
Demonstrated excellence in writing and editing.
BENEFITS: Medical, dental, life, long-term
disability, and 403(b) retirement plan with employer base and
matching contribution. Generous holidays, vacation, and sick
The San Francisco-Marin Food Bank is an Equal
Opportunity Employer. Pursuant to the San Francisco
Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.
Position covered by OPEIU Local 29 Bargaining
Local candidates only