STA007926- Call Center Manager- annual
Manage, coach, and mentor student workers in the Call Center for
the Office of Annual Giving. Responsible for the basic development
of fund-raising principles and advancement activities.
- Manages day-to-day operations of the Coogs Calling Coogs call
- Responsible for the recruitment and training of student workers
as call center representatives.
- Manage and coach call center staff on best practices for call
solicitations and annual giving fundamentals.
- Develops training, strategies, and procedures for
implementation of the call center program.
- Develops reports on call center metrics including individual
caller performance and program performance.
- Works with department team members to develop and prepare
acknowledgements, correspondence, and solicitation materials for
call center activities.
- Participates in assigned fundraising activities such as direct
mail, special events, stewardship, etc.
- Provides superior customer service to donors and prospective
donors as related to the Advancement Division.
- Maintains logs of complaints and suggestions received from
donors and prospective donors to enhance future planning and
training for the call center.
- Participates in projects to identify and implement customer
service methods appropriate to the department and division needs.
Participates in University-wide development activities as needed.
Performs other job-related duties as assigned.
Additional Job Posting
- Along with the job duties referenced in the UH Job Description
for Program Manager, Call Center 1, the following is additional
posting information, outlining some of the specific expectations
for this position:
o Work an alternating schedule of Monday-Thursday
11:30 a.m. to 8:30 p.m., Friday 8:00 a.m. to 5:00 p.m. and
alternating Sundays from 12:30 p.m. to 5:30
o Excellent organizational and customer service
o Ability to motivate a diverse group of
Bachelors and 1 year experience
Requires a thorough understanding of both theoretical and
practical aspects of an analytical, technical or professional
discipline; or the basic knowledge of more than one professional
discipline. Knowledge of the discipline is normally obtained
through a formal, directly job-related 4 year degree from a college
or university or an equivalent in-depth specialized training
program that is directly related to the type of work being