Director of Development & External Affairs

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

We currently have an exciting opening for a Director of Development & External Affairs reporting to the President/CEO.  This position will take lead on driving relationships with diverse sets of stakeholders that include elected officials, civic leaders, policy makers, executives, and donors.  Will ensure each partner, donor, and or volunteer receives outstanding recognition, responsive reporting, compelling volunteer experiences, exciting event invitations, and tailored opportunities that impact our work. They will oversee all stewardship priorities by managing and advancing fund administration and gift administration. This position reports to the President & CEO and partners with the Fundraising Consultants and board Development & Communication Committee.

RESPONSIBILITIES:

• Developing a strategy for donor care and leading, implementing, and directing a comprehensive program of donor relations and stewardship plans designed to acknowledge and recognize all donors.
• Developing policy, quality control guidelines, and standards for all donor recognition programs.
• Segmenting giving levels and creating new and innovative programs that speak to the organization's mission.

• Direct liaison with board Development & Communication Committee, responsible for setting schedule, agendas, minutes, and follow-ups.
• Public sector: monitoring opportunities issued by public agencies such as DOHMH, H+H and more for RFD’s, public contracts, bidding and more. Additionally, monitoring political developments and key legislation in the city, state, and federal governments.
• Non-profits: establishing pipelines to Phoenix House from foundations in the public health, and social justice spheres.
• In conjunction with Fundraising Consultants, directing acknowledgment, cultivation, and stewardship efforts with an eye to moving donors through the pipeline from mid-level to philanthropic giving.
• Developing and maintaining "high-touch" donor care programs, such as support for those donating personal milestone gifts, to leverage top-notch donor care into lifetime giving.

• Developing policy, quality control guidelines, and standards for all donor recognition programs.
• Managing and leading stewardship with the goals of retaining donors and maximizing their lifetime value through the delivery of outstanding customer service

EXPERIENCE/SKILLS:

• 3-5 years of fundraising experience working with donor relations and stewardship.
• Ability to establish measurable goals and objectives; develop and implement strategies to achieve.
• Proven ability to work with colleagues and donors across multiple departments.
• Excellent communication (written & oral) skills.
• Organizational, project and priority management skills for planning, executing and follow through. 
• Ability to write documents but are not limited to grants, legislation, and political plans. 

• Bachelor’s Degree required

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation, or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.