The San Francisco-Marin Food Bank is comprised of a dedicated
team of approximately 150 staff working collaboratively to provide
close to 50 million pounds of food to over 210,000 people in the
Bay Area – a region where 1 in 4 people are at risk of hunger. Join
our friendly, collaborative and hardworking
Development team. We are currently looking for a
Development Membership Manager to help with
sustaining a program, that delivers against the organizations
mission to lead the data management and gift
reconciliation process for the Food Bank’s Sustainer
program. See the job description below and apply today if you
would like to join us in our mission to end hunger.
Development Membership Manager reports to the Director
of Annual Fund (DAF), to lead the data management
and gift reconciliation process for the Food Bank’s Sustainer
program, currently called the Monthly Giving Circle
(MGC). Working in a close partnership with the
Development Operations (DevOps) team, they will improve data
processes and standards for our sustaining donors with the overall
goal of supporting the Annual Fund’s fundraising
goals. Through analysis of the donor file,
the SGPM spots trends in donor giving patterns and
identifies candidates for conversion
to the MGC. The SGPM also works closely
with the team’s Annual Fund
Coordinators (AFCs) to review donor
feedback to improve donor experience and develops
campaign materials in coordination with the Digital Fundraising
Manager (DFM) and Development Campaign Manager (DCM) with an
eye on growth and retention of the sustainer program.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Fundraising and Revenue Growth
Build a regular reporting and analysis structure to
track MGC budget and retention goals.
Perform regular donor outreach on gift changes with the
Work with the DCM, DFM on bulk solicitation and
stewardship plans with the goals of sustainer engagement and
Analyze Annual Fund donor pool to establish a
solicitation plan for converting donors to MGC through direct
mail and email channels, paying close attention to
Work with DFM and AF Director to target sustainer prospects
through digital ads.
Refine MGC welcome materials (print and email) in
collaboration with DFM, DCM
Work with DFM, DCM to improve donor experience and propose
changes to website and online donation forms as well as print
Analyze the MGC donor set & survey responses to produce
donor personas and identify donors who warrant
Explore stewardship opportunities for list in
collaboration with the Leadership Gifts team.
Maintain highly accurate sustainer donor records in Raiser’s
Edge (RE). Run weekly data quality checks and coordinate with
AFCs to update records manually.
Lead process with Development Operations to identify &
implement changes to MGC data processing within RE database to
improve efficiency, data quality, and reporting.
Align data from online marketing tool (Engaging
Networks/EN) with RE through imports, queries, and manual
Process offline monthly gifts via monthly gift import.
Manage data process for annual giving statements, upgrade
campaign(s), and mailing list. Propose and implement improvements
to this process as needed.
Work closely with DevOps to
reconcile sustainer gifts
between EN and RE.
Communicate with DevOps to make timely corrections to gift
records as needed.
Maintain documentation align processes, and receive
regular database training with/from DevOps as
program grows and evolves.
A passion for the Food Bank’s mission to end hunger in the Bay
Good verbal, written, and interpersonal communication
Strong experience with Raiser’s Edge (fundraising CRM) and
interest in data structures
Skilled in data analysis and list management
Desire to support team’s collaboration
Experience with marketing automation software and aligning data
Proficient in Microsoft Office / Microsoft OneDrive
Strong organizational and time management skills
Ability to handle and maintain sensitive confidential
SALARY: pay grade 6 starting
BENEFITS: Medical, dental, life, long-term
disability, and 403(b) retirement plan with employer base and
matching contribution. Generous holidays, vacation, and sick
The San Francisco-Marin Food Bank is an Equal
Opportunity Employer. Pursuant to the San Francisco
Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.
Position covered by OPEIU Local 29 Bargaining
Local candidates only
Apply Here: Careers - We're Hiring! |
San Francisco-Marin Food Bank (sfmfoodbank.org)