Events Program Manager

The Events Program Manager reports directly to the Director of Sales & Marketing for the Riggs Alumni Center.  They are responsible for the execution of event rentals within the Alumni Center.  The Program Manager serves as the main point of contact for clients, and supervises student interns and workers as necessary.  In addition, they serve as a consultant to other staff within the division for their events at the Riggs Alumni Center.    
Responsibilities of this position include:

• Manage logistics such as but not limited to: conduct preliminary walk-through meetings with clients, create room diagrams, discuss event needs, negotiate catering on behalf of the client, and arrange parking when necessary.  Will be onsite at all assigned events (roughly 15 per month).
• Effectively “up-sell” items such as bar packages, in-house uplighting, and staging to enhance the client’s event.
• Manage highly visible VIP events and Tier I Clients.
• Supervise student workers to include event operations support, cashiers and marketing support as necessary.
• Manage weekly schedule with campus security and serve as a POC for bi-weekly campus event planners meeting
• Manage beverage inventory including monthly inventory, price comparison between venues and product, supply ordering 
• Ensure all billing is complete with the client, working closely with the association’s accounts receivable office.
• Complete timely follow-up with clients such as thank you notes, gifts and event evaluations.
• Maintain inventory of all event related equipment to include but not limited to: laptops, iPad, easels, flipcharts, etc.
• Maintain necessary venue permits & licensing process to include: liquor, special entertainment, and food service licenses

Education (include licenses, certifications, etc.):
Bachelor’s degree required. 

Experience:
A minimum of five years of experience managing and planning a variety of events through closeout.  Candidates must also have experience in a nonprofit, hotel, catering, or event venue environment.

Knowledge, Skills, and Abilities: 

• Ability to work independently and in a team environment.  
• Superior customer service skills and friendly disposition
• Excellent creativity, idea generation, and on-target solutions for the development and enhancement of events.
• Strong leadership and organization skills. 
• Experience in food/beverage management
• Strong knowledge of, and relationships with, event-related vendors including florists, audiovisual, linens, special effects, gifts and favors, and other service providers. 
• Ability to work effectively in a fast-paced, high-quality, high-relationship environment. 
• Skilled in discovering and anticipating client needs, and designing creative event solutions. 
• Highly effective verbal and written communication skills. 
• Proficiency in Microsoft Office and Google Suite.
• Proficiency in event management and/or diagram software (CVENT, Tripleseat, Room viewer, or similar program)