Donor Experience Officer

Bentley University
Massachusetts, United States
Salary Not specified
Closing date
Nov 10, 2021

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Position Type
Fundraising, Donor Relations
Employment Type
Full Time

Bentley University

Bentley Campus

Job Description Summary
The Donor Experience Officer “DXO” will be part of University Advancement's new Donor Experience Program, which focuses on integrating development communications efforts with fundraising workflows in order to engage and grow the next generation of supporters of the university. In addition to joining University Advancement's talented team of development professionals, the candidate will have the opportunity to take part in a cutting edge advancement program both within the university and across the industry.

The DXO will provide a first-class philanthropic experience for donors by leveraging digital and in-person engagement to build relationships based on what is important to each individual donor. The DXO works as part of a dynamic, high-performing team that achieves advancement goals at Bentley University. Using a variety of technology tools, including the EverTrue cloud platform, the DXO develops personal relationships in a targeted, high-velocity manner with an assigned portfolio of current, former and potential donors that will result in renewed or increased support to the university. The DXO cultivates donors, provides information that strengthens the donor relationship with the institution, and solicits them for annual giving while helping to build a leadership giving prospect pipeline. This role is critical in helping Bentley University achieve both its near-term campaign and long-term fundraising objectives. The DXO will work under the supervision of the Deputy Director of Development and will work under the guidance of the EverTrue Advancement Program Manager.

Essential Duties
  • Manage a 1,000 prospect portfolio conducting engagement, cultivation and solicitation.
  • Perform monthly and quarterly touchpoint cadence (averaging 50+ outbound touchpoints per day) utilizing email, social media, phone, video conferencing and texting to prospects to demonstrate donor impact and provide university information related to their interests.
  • Meet and exceed clearly defined activity, revenue retention and reactivation goals.
  • Partner with leadership gift officers to transition prospect relationships as appropriate.
  • Collaborate with colleagues within University Advancement, including annual fund, engagement, planned giving, donor relations and advancement communications.
  • Be fluent in the menu of engagement and philanthropic opportunities across the university to inform conversations and solicitations.
  • Build relationships across campus to be able to connect donors with appropriate university faculty and program staff.
  • Maintain a thorough understanding of Bentley University's campaign and fundraising priorities.
  • Develop and articulate a deep knowledge of the culture at Bentley University; its history and mission; academic, extra-curricular and athletic programs; and its faculty, students and administration.
  • Ensure communications are consistent with university branding and messaging.

Minimum Qualifications
  • Bachelor's degree with at least 3 years of professional experience in fundraising, sales, marketing or transferrable skills.
  • Proficiency with computers, CRM data management and data analytics.
  • Demonstrated experience prioritizing and organizing complex projects and plans to deliver results.
  • Experience working in an environment dependent on developing and maintaining strong relationships.
  • Positive professional who is self-motivated, results-oriented and team player.
  • Enthusiasm and ability to make direct person-to-person solicitations.
  • Excellent interpersonal, written and verbal communication skills across multiple mediums, including videoconferencing.
  • Intermediate command of Microsoft Word and Excel is required.
  • Demonstrates a strong commitment to diversity, equity and inclusion in a value-driven organization.

Additional Qualifications
  • Preferred experience in higher-education as a student leader or professional, experience in sales-related field or similar.
  • Ability to interact professionally and maintain confidentiality.

Work Environment
  • Office/home environment with a significant amount of time working on a computer and on the phone.
  • Some weekend and evening duties are required as they may pertain to donor and prospect events.

Bentley University requires references checks and may conduct other pre-employment screening.


Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.


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