Responsible for the performance, integrity, and security of the
Des Moines Art Center’s data systems, including Tessitura and
ArtifaxEvent. Involved in the strategic planning and development of
data systems, as well as troubleshooting issues on behalf of the
users. Acts as the connection managing the relationships between
data system use and internal departments. Leads training and
expansion of all Tessitura/ArtifaxEvent activities through the Art
Center. Develops and executes tracking and processing of all
admission and event sales. Provide reports and other data analyses
to aid in data-based decision making across the organization as
This position reports to the Director of Finance and Operations
and has frequent contact with peers in marketing, education,
visitor experience, and the museum shop.
Regular participation with internal teams including the Tessitura
project team, Artifax project team, and other system project team
meetings. Participates with other team meetings as necessary.
Provide technical leadership to enhance business practices.
Maintain advanced knowledge of Tessitura CRM database and
ArtifaxEvent and lead implementation of support activities to
ensure effective use of data systems by all departments
Develop, implement, and monitor business processes that
effectively and efficiently utilize the systems.
Utilize SQL to increase reporting capabilities and troubleshoot
Responsible for data hygiene and constituent record
Provide training, troubleshooting, expertise, and technical
support to end-users on Tessitura and ArtifaxEvent and back-up
support for other computer issues; identify, research, and resolve
technical problems, and work with outside vendors/technical support
Collect, report, and disseminate daily museum attendance and
other key performance data across the museum.
Analyze, forecast, and present data in a meaningful and
Develop and maintain standard operating procedures for database
Ensure compliance with database best practices and PCI DSS.
Determine and assign appropriate levels of user access to
Work with Systems Administrator to maintain proper hardware,
software, cloud-based services, and user access.
Adheres to Des Moines Art Center Code of Ethics, Employee
Handbook and other organizational policies.
Qualifications, Knowledge, Skills and Abilities
Minimum two years of experience in related employment
Experience using complex databases; Tessitura or other ticketing
system and development database knowledge preferred. Experience
with Microsoft SQL Server and Visual Basic helpful.
Demonstrated proficiency in SQL. Experience with HTML and Razor
markup syntax helpful.
Strong organizational and analytical skills
Ability to work independently and with initiative
Discretion and ability to process confidential information in a
timely, accurate, and professional manner
Strong troubleshooting skills and knowledge of desktop
Effective communication with and collaboration with technical and
Required Education, Experience and/or
This position must have the ability to work independently and
make decisions in the best interest of the organization regarding
data management and security.
Special Considerations (Work Environment, Schedule,
Required Travel, etc.)
Occasional weekend and after-hours support required. Attend
industry and vendor conferences/summits and user group
Windows PCs, ticket scanners, tablets (Microsoft and Apple), and
EMV card readers