Membership Assistant - Mid-Level Giving

Human Rights Campaign
District of Columbia, United States
Salary Not specified
Closing date
Dec 9, 2021

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Position Type
Administrative, Office Administration
Employment Type
Full Time

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ+ people, to join our team.


Position Summary

The HRC Federal Club Assistant is primarily responsible for daily operations and support of the Federal Club program. Exemplary customer service is one of the key objectives of this position. The Assistant serves directly on the front line of Federal Club – reading the pulse of our members, meeting their needs and concerns by regularly interacting with them via mail, telephone and email with a critical eye towards problem solving and relationship building. The Assistant supports all aspects of the program and provides essential administrative support to the program.

The Assistant will need to work quickly in a high-volume, fast-paced environment with a high level of accuracy, attention to detail, professionalism, organization and collaboration, as well as have the ability to handle confidential materials with discretion. The position will report to Deputy Director of Federal Club Operations. This is full-time position based in Washington, DC.


Position Responsibilities


Membership Responsibilities:

Serve as the lead Federal Club member services representative.
Coordinate overall management of Federal Club member inquiries including, but not limited to; updating member records including demographic changes, payment and pledge updates, and general inquires related to HRC and/or their membership.
Respond to mail, telephone, and email in a timely manner with a concentrated effort to answer phone calls live. Appropriately direct member correspondence internally within the organization when needed and confirm follow up. Record all correspondence in the member’s account.
Track and analyze membership communications and feedback and report any unusual trends or concerns.
Monitor current events that may assist with preparation of needed responses.
Manage weekly and monthly membership processes with careful review and timely execution. Including:
Welcome materials, acknowledgements of all pledges and one-time gifts including regular review of copy to ensure messaging reflects up-to-date and relevant information.
Billing and decline statements.
Calls to members regarding renewals, events.

Federal Club Operations Responsibilities:

Perform weekly and daily quality control checks on database updates.
Assist with tracking the new member recruitment efforts of Federal Club volunteers. Manage and maintain inventory and distribution of premiums for volunteers who recruit new Federal Club members.
Order supplies for galas, acknowledgements, and general team use. Maintain systems for inventory tracking.
Other administrative duties including fulfilling volunteer supply requests, information requests, arranging conference calls, photocopying/filing/record keeping/processing documents, assisting with managing email distribution lists, maintaining list agreements, assisting with maintaining rosters, and managing the shipments of materials to gala dinners.
Track and submit invoices to finance for payment. This may include administration of 34 operating budgets including the coordination, processing and tracking of expenses/reimbursements and invoice requests/income and other accounting functions.
Assist the team in continually updating procedures to ensure efficiency and accuracy of systems.
Serve as needed as a representative of Federal Club at various events.
Other duties as assigned.

Position Qualifications

Bachelor’s degree (or equivalent work experience) as well as one to two years of successful member relations and/or customer service a plus.
High level of attention to detail with large volume of data entry.
Excellent customer service and a proactive approach toward communications and problem solving.
Experience with and proven skill in performing administrative duties in a professional, fast-paced environment.
Up-to-date, accurate record-keeping, well organized, detail-oriented, goal-driven and able to prioritize and manage multiple assignments/tasks in a positive, timely manner in a fast-paced environment.
Experience and ability to work well under pressure with high-level volunteers, board members and staff as a team player with responsive and timely communication.
Proficient in Microsoft Office applications (Word & Excel) and Google Suite (Gmail, Calendar, Google Docs and Drive).
Able to exercise good judgment when responding to individuals.
Demonstrated strong professional ethic is required in order to deal with confidential and sensitive matters.
Experience with meetings or events planning a plus.
Strong interest and knowledge in the rapidly changing LGBTQ+ equality movement.


All positions at the Human Rights Campaign and/or the Human Rights Campaign Foundation may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.


No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.

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