Director, Training & Knowledge Management

New York City Administration for Children's Services
New York, United States
$84,468.00 - $100,501.00
Closing date
Dec 9, 2021

View more

Position Type
Programs, Program Administration and Management, Administrative, Other Administrative
Community Foundations, Social Services
Salary Band
$90,000 - $119,999
Employment Type
Full Time

About our Agency

The Administration for Children’s Services protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. Our Children, young people, and families are our priority and we service them with respect, cultural competence, accountability and transparency. Promoting a culture of respect, professionalism and staff development, ACS is committed to supporting all aspects of our agency’s workforce.


Job Description

Business Title: Director, Training & Knowledge Management  


Division/Work Unit: Office of Community Relations

Proposed Salary Range: $84,468.00 - $100,501.00 (Annual))

The Office of Community Engagement & Partnerships (OCEP), within ACS’ Division of Child and Family Well-Being (CFWB), works collaboratively with community residents, leaders, faith institutions, fatherhood providers and other stakeholders to 1) Promote goodwill and help deepen the community’s awareness of ACS’ programs, services and campaigns; 2) Connect the general public and vulnerable children and families to an array of community supports offered by ACS’ contract agencies; 3) Organize and convene the community through ACS’ 11 Community Partnership Programs and 3 Family Enrichment Center (FEC) networks; and 4) Build new partnerships that help to support equity and family safety, stability, and well-being.

In 2021, the City of New York began a citywide expansion of the Family Enrichment Centers (FEC). Building on the success of the first three FECs located in East New York, Brooklyn, and Highbridge and Hunts Point, Bronx, over the next four fiscal years, the New York City Administration for Children’s Services (ACS) will launch 27 additional FECs, including at least nine additional FECs in fiscal year 2022. This expansion reflects the Mayor’s commitment to addressing racial equity and inclusion in the communities that have suffered disproportionately during the COVID-19 pandemic, and ACS’s commitment to investing in primary prevention services in those communities that have long experienced disproportionately high levels of reporting to the Statewide Central Register of Child Abuse and Maltreatment. Seventy-five (75%) percent of reports of child abuse and neglect citywide are from neighborhoods identified by the Mayor's Task Force on Racial Inclusion and Equity and eighty (80%) of annual foster care placement are also from these neighborhoods. Therefore, it is critical to the City’s recovery that the most vulnerable families and children are given supports to thrive in the post-COVID world.

To assist with the FEC expansion effort, OCEP is looking for five (5) FEC Program Managers who will support the program implementation and contract management functions of the FEC Program. They will build upon the existing infrastructure to support an innovative, data-driven, community-driven primary prevention program, rooted in community strength and resiliency and will also be responsible for the following:

  • Serve as a key contributing member of the FEC management team, contributing to the execution of the program’s organizational strategy and goals
  • Establish regular communication processes and timeframes for training delivery and assessment
  • With support from other members of the senior leadership team, lead knowledge building and knowledge management functions to ensure program impact
  • Develop a strong working relationship with CFWB’s Monitoring and Evaluation team to ensure that knowledge management activities support QA and QI functions
  • Prepare regular progress reports and share updates with the Executive Director

Leadership Competencies

  • Curriculum Development and Knowledge Management – oversees all aspects of building and supporting a knowledge building, training and management function
  • Collaborative Planning – seeks the opinions of and advice from internal and external content experts
  • Project Management – establishes systems and standards for achieving project outcomes. Achieves timely execution of multi-layered plans involving others


Experience, Skills & Education

Preferred Skills

  • Deep and proven commitment to strength-based solutions and community-building
  • Knowledge of e-based and in-person knowledge-building platforms
  • Servant leader with strength in coaching, developing and empowering teams
  • Manage consultants using a co-design approach
  • Strong project management and communications (verbal and written) skills
  • Ability to design and deliver training curricula and work with consultants
  • Knowledge of New York City's neighborhoods, within the context of social, racial, cultural, political and economic realities
  • Knowledge of and experience with Microsoft Suite (Word, Excel, PowerPoint)
  • Master’s degree in Public Policy/Administration, Education, or other related field of study
  • 5-7 years’ experience delivering training programs within a human services environment


Minimum Qualification Requirements   


  • For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
  • To be appointed to Assignment Level II and above, candidates must have:
    • 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
    • 2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
    • 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE: Probationary Period

Appointments to this position are subject to a minimum probationary period of one year.


How to Apply:

Please go online and apply at Search for JOB ID# 495980

City Employees: Apply through the Employee Self Service portal (ESS) at Search for JOB ID# 496325

Salary range for this position is: $75,504.00 - $88,075.00 (Annual)

Residency Requirement:

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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