Job ID: 50261
Full/Part Time: Full-Time
Location: Tallahassee, FL
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled
& Veteran Employer.
FSU's Equal Opportunity Statement can be
accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
The Senior Business Analyst is responsible for the fulfillment
of data and report requests, providing end user support,
investigating and resolving, transactional and data-related issues
of enterprise constituent management software, including
Blackbaud’s CRM, Financial Edge, Papersave, and other
associated products and providing project leadership for reporting,
data manipulation and application enhancement projects.
Utilizing Microsoft T-SQL, SSRS and PowerBI produces standard,
custom, audit and dashboard reports utilizing data warehouse and
transactional systems. Fulfills data requests for mailing lists,
donor rolls, demographic and giving analyses. Produce or support
the production of standard, custom and audit reports. Provides data
manipulation and reporting assistance to other departments as
Triages and assigns tickets to team members. Provides overall
program support for Blackbaud’s applications and other associated
products utilized by the FSU Foundation and other FSU Direct
Support Organizations. Facilitates the resolution of technical
application issues. Provide appropriate service, support, training,
and advice to end users regarding the capabilities and functions of
the fundraising software products, along with technical and
Data Infrastructure and Project Management
Designs, creates and maintains application and business process
related documentation. May participate as a member of the FSU
Advancement Data Integrity Committee (FADIC). Participates in
thorough testing and validation efforts for deliverables such as
reports, data lists, applications, and system upgrades, ensuring
timely and accurate results in a team environment. Gather and
document business requirements, and clearly communicate findings to
stakeholders. Protects confidential information.
Assist Report Team Manager & Other
Serves as data resource and mentor for other team members.
Provides application expertise within the team (report writing, CRM
customizations, etc.). Handles team meetings in absence of the team
manager. Adheres to Information Services change management policies
and procedures. Other duties as required.
Bachelor's degree and two years of experience; or high school
diploma/equivalent and experience equal to six years. (Note: a
combination of appropriate post-high school education and
experience equal to six years is substitutable.)
Commitment to best practices of equity, diversity and
Detail oriented and organized with an ability to meet
Strong aptitude for diagnosing end user problems, identifying
and implementing solutions.
Proficiency in the Microsoft Office products suite (Excel,
Outlook, PowerPoint, Word), or equivalent software.
Ability to function independently while working well in a team
oriented environment, taking the initiative to be productive and
Ability to maintain consistent and positive communication with
Ability to prioritize, organize and perform multiple work
assignments simultaneously and accurately in a detail-oriented
*Applicants must upload a resume with their online
Minimum of four (4) years of experience providing implementation
and technical support of CRM software, Blackbaud’s Raiser’s Edge
and/or BBCRM software.
Knowledge of T-SQL.
Knowledge of SQL or similar query language.
Working knowledge of relational database architectures.
Strong knowledge of higher education fundraising principles.
Experience with developing and implementing reporting vehicles
and using CRM software to query, extract and/or load data.
Ability to effectively communicate with users of diverse
backgrounds and skill levels.
One of the nation's elite research universities, Florida State
University preserves, expands, and disseminates knowledge in the
sciences, technology, arts, humanities, and professions, while
embracing a philosophy of learning strongly rooted in the
traditions of the liberal arts and critical thinking. Founded in
1851, Florida State University is the oldest continuous site of
higher education in Florida. FSU is a community steeped in
tradition that fosters research, encourages creativity, and
embraces diversity. At FSU, there’s the excitement of being part of
a vibrant academic and professional community, surrounded by people
whose ideas are shaping tomorrow’s news!
more about our university and campuses.
This is an A&P (Administrative and Professional)
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit
our website to learn more
about our Compensation, Benefits, Wellness, Recognition, and
Employee Development programs.
Use our interactive
tool to calculate Total Compensation options based on
potential salary, benefits and retirement contributions, earned
leave, and other employment-related perks.
Soft Money Funded Position
This is a soft money funded position, with renewal based on
available funds and the needs of the University.
Criminal Background Check
This position requires successful completion of a criminal
history background check. The background check will be conducted as
authorized and in accordance with University Policy
How To Apply
If qualified and interested in a specific job opening as
advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a
current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with
all applicable information. Applications must include all work
history up to ten years, and education details even if attaching a
Open until filled
This position is being advertised as open until filled.
The hiring committee will review applications as received.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated
tobacco use, is prohibited on property, interior and exterior,
owned or managed by Florida State University. This policy applies
to all Florida State University students, employees, consultants,
contractors, visitors, and external individuals.