Mission: Tenderloin Neighborhood Development Corporation (TNDC)
provides affordable housing and services for low-income people in
the Tenderloin and throughout San Francisco, to promote equitable
access to opportunity and resources.
Established in 1981, TNDC has grown to employ nearly 450 staff, to
develop, own, manage and provide supportive services in 43
properties that offer deeply affordable housing for nearly 5,800
tenants, and to expand its work in community organizing and
afterschool programming. TNDC is viewed as a trusted and
well-organized community ally locally and a practice leader
nationally. In San Francisco, TNDC envisions diverse communities
where people with low incomes can fulfill their potential and meet
their basic needs. In the Tenderloin, TNDC stands as a catalyst for
advancing community interests and a force for expanding the choices
that enhance livability, such as housing, employment, education,
food, cultural activities, and open spaces.
are: Integrity, Excellence, Diversity, Collaboration and Equity
Under the direct supervision of the Major Gifts and Planned Giving
Manager, the Individual Giving Manager is responsible for managing
TNDC’s fundraising programs for individual giving, including
This position will be responsible for the organization’s efforts to
increase individual giving through a variety of donor appeals
including direct mail, email, online giving, social media, and
donor marketing communications. Develop and implement comprehensive
fundraising strategies to increase philanthropic support from
individuals throughout the year; creating specific plans for donor
acquisition, renewal, lapsed, and stewardship.
Analyze donor data in Raiser’s Edge including tracking and
reporting on appeals and campaigns and make or recommend
changes as needed.
- Create a comprehensive annual giving plan, including strategies
for growing the individual donor base through acquisition, lapsed,
renewal, and stewardship initiatives.
- Meet annual giving revenue fundraising goals established in
partnership with the Major Gifts and Planned Giving Manager.
- Analyze metrics regarding acquisition, lapsed, renewal, and
- Manage annual giving program including: direct mail, email
solicitation, online, and social media fundraising. Including
creating compelling acquisition, retention, and renewal copy in
line with TNDC branding/messaging, partnering with designers,
printers, and mail house vendors, and analyzing appeal
- Oversee all aspects of Groundbreakers, TNDC’s growing monthly
sustainer donor program, including marketing, stewardship,
strategy, and reporting.
- Conduct regular reviews of individual donor and prospect lists
to identify donors with capacity and inclination to be solicited
for a major gift ($500+).
- Maintain a strong pipeline of potential major gifts and planned
giving prospects for the Major Gifts and Planned Giving Manager,
ensuring seamless stewardship and cultivation for donors at all
levels with a focus on increasing giving.
- Implement TNDC’s online giving strategy, including
technologies, content, frequency of communication and online
donations using all appropriate social media (in collaboration with
the Communications Manager and Major Gifts and Planned Giving
- Work in partnership with the Database Manager to record and
track revenue results related to appeals and individual
Actively participate as an integrated, valued member of the Fund
- Assist with special events.
- Other duties as assigned.
- Familiarity supporting direct mail, monthly sustainer giving,
and individual/annual fundraising appeals.
- Experience keeping projects on deadline and on budget.
- A strong initiative in carrying out responsibilities.
- Excellent organizational and project management abilities and
an ability to balance a meticulous attention to detail with a
larger perspective on a project. Ability to prioritize work and
meet multiple deadlines.
- Excellent, well-rounded written and verbal communication
skills. Ability to write and edit compelling copy in line with a
style guide and agency branding.
- Ability to oversee job-related tasks to be completed by
volunteers, interns, contractors, or temporary employees.
- A donor-centric positive and helpful attitude.
- Ability to work both independently and collaboratively in a
team environment and demonstrated excellent interpersonal
- Ability to establish and maintain effective working
relationships with those contacted in the course of work.
- Ability to exercise judgment and maintain confidentiality.
- Appreciation for the diverse populations of TNDC (tenants,
board members, volunteers, donors, and staff), the Tenderloin, and
San Francisco and an ability to relate well with people at every
- Ability to move from place to place; use a computer for
- Bachelor’s Degree or equivalent professional experience.
- Three or more years of demonstrated success in nonprofit or
related individual giving programs with at least one year of
- Three or more years’ experience using a database management
system, preferably Raisers Edge.
- Experience working with external vendors such as graphic
designers, printers, and mail houses.
- Ability to lift up to 30 pounds in order to perform essential
Tenderloin Neighborhood Development Corporation is an
Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August
13, 2014), all qualified applicants with criminal histories will be
considered for the position.