Technical Program Manager
- Employer
- GiveDirectly
- Location
- New York, United States
- Salary
- Salary Not specified
- Closing date
- Feb 6, 2022
View more
- Position Type
- Programs, Other Programs, Program Administration and Management
- Fields
- Technology
- Employment Type
- Full Time
Location: Global, Remote
Team: Data & Technology
About GiveDirectly
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.
GD has raised over $700M since launching in 2011, delivered cash to more than 1 million people, and launched offices in 10 countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
We’re looking for exceptional talent to grow our collaborative, diverse team. Joining GiveDirectly provides the opportunity to work alongside individuals who come from 21 different countries and speak 69 different languages. We’re actively working toward an equitable and inclusive environment for all team members, and seek candidates who will bring diverse perspectives and experiences to our organization. We recruit from organizations across all industries: our team has hailed from sectors including start-ups, government, consultancies, investment banks, and nonprofits.
Across our global offices, our culture is candid, analytical, non-hierarchical, and fast-paced. We value ability, adaptability, and willingness to learn. We offer competitive salary and benefits, as well as performance-based bonuses.
Overview
We believe technology will play a critical role in enabling the next generation of cash delivery operations: from identifying recipients without needing to knock on doors to a modern payments infrastructure that gets dollars in recipients’ hands faster and more scalably. We are seeking a technical program manager responsible for designing and implementing our data systems for enrolling and paying recipients.
You will lead tech builds to launch new programs from start to finish, wearing many hats: working with our operations team to define and implement program requirements for data collection and cash delivery, project managing the implementation across multiple stakeholders from different cultural backgrounds, and analyzing, structuring, and acting on program data. You are a systems thinker who is comfortable assessing risks and weighing short- and long-term tradeoffs. You love systematically picking apart complex issues to get to the root cause and drive fixes. You naturally take ownership and enjoy carving a path through ambiguity. You have the technical expertise to both get your hands dirty writing database queries and to make well reasoned decisions on high-level problems that impact multiple workstreams.
Responsibilities:
-
Partner with our field operations
team to scope and operationalize new cash delivery program
launches, helping GiveDirectly to reach more people across more
geographies
Build, manage, and implement the
technology used to deliver those program launches, from surveys for
enrolling recipients to the data model used to store data about
payments in Salesforce (our central recipient data store)
Project manage other members of the
field data and technology team working on the launch, such as data
coordinators, data associates or engineers
Scope and assess potential new
projects from a technical perspective to inform strategic
direction
Design and implement cross-cutting
systems improvements to improve efficiency, scale, and/or recipient
experience
Debug and resolve issues across
multiple layers of our technology stack, including Salesforce and
our offline data collection app
Write Python and Salesforce Apex code
for automating and improving our processes
Develop and manage reporting of key
metrics tracking field operations and payments
What you bring:
-
Fluency in English
At least 5 years of professional
experience (we welcome a range of skill sets and backgrounds;
related fields could include product management, data analytics,
software engineering, project management, program management,
international development, or management consulting)
Experience owning technical decisions
when there isn’t a predefined “playbook”: evaluating novel
technologies, designs, and risks
Experience writing code manipulating
data such as Python or R
Deep comfort with Microsoft
Excel/Google Sheets
Experience managing timelines,
operational risk, stakeholders, and complex deliverables across
multiple workstreams
Structured approach to problem
solving and drive to understand and fix root causes of issues
High attention to detail and ability
to creatively think through how to validate data and code
Ability to collaborate inclusively
with stakeholders across varied social, national, and cultural
backgrounds, including communicating technical concepts to both
technical and non-technical stakeholders
Bonus but not required: experience
working with relational databases (e.g. SQL)
Bonus but not required: expertise in
data visualization
Bonus but not required: fluency in
Arabic, Spanish, French, Swahili, Portuguese, or Kinyarwanda
Exceptional alignment
with GiveDirectly
Values and active demonstration of our core
competencies: emotional intelligence, problem solving, project
management, follow-through, and fostering inclusivity. We welcome
and strongly encourage applications from candidates who have
personal or professional experience in the low-income and/or
historically marginalized communities that we serve.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
-
A positive and supportive team with
opportunities for advancement
A demonstrated commitment to helping
all staff develop and grow
A competitive salary
A monthly benefits allowance that
covers Health, Dental, and Vision monthly premiums
Unlimited PTO (that we encourage
staff to take!)
Desk allowance and flexible work
location
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
All applications and resumes must be submitted in English.
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