Organization: Doctors Without Borders
| Médecins Sans Frontières
Doctors Without Borders/Médecins Sans Frontières (MSF) is an
international humanitarian organization that delivers impartial
medical care to people affected by conflict, epidemics, disasters,
or exclusion from health care in over 70 countries.
We welcome candidates who bring a wide variety of backgrounds
and experiences to join us in working toward MSF’s common
Our dynamic Development Department is responsible for
raising over $500 million annually in funds in order to meet the
financial needs of our organization which allows MSF to
carry out its mission effectively and efficiently.
The Technology, Product and Services team is responsible
for managing a best-of-breed marketing technology
ecosystem, developing efficient
processes, processing bequests and stewarding donors
with exceptional service.
Purpose of the role
The Marketing Technology Assistant Manager reports to
the Marketing Technology Manager and is responsible
for the product management of the department's
operational technology. The role also provides support on
strategic marketing technology initiatives to ensure
effective utilization of the marketing technology
stack, and execution of small and major
technology projects across the Development
department. You hold equal amounts of love for
technology, project management and the art
of marketing with the ability to collaborate across
multiple teams to deliver support and guidance to suit their
specific needs with minimal oversight from
the Marketing Technology Manager.
Essential functions and responsibilities
Technology Product Support
Support product management of marketing
technologies including: Salesforce Marketing Cloud &
NPSP, Springboard, and other products in
the marketing technology stack
Lead the management of the Development teams core work
management platforms Allocadia and
Workfront including vendor management, user
management, problem resolution, integration management, ongoing
training, onboarding, configuring solutions, process design,
process documentation, training documentation, roadmap and future
Lead or support the search and procurement of new technologies
in collaboration with procurement and stakeholders.
Identify the requirements, the vendors to RFP, develop
and manage the RFP and support in contract
Be the go-to person for
user account management within products
Help troubleshoot, escalate, and
resolve technology-related issues
Customize technologies to fit the needs of the development teams
to promote efficient work
Document processes as they relate to the usage of the
tools and technologies
In collaboration with stakeholders, support the implementation
of key projects as needed, develop project plans, sharing and
managing these to successful and timely completion utilizing our
work management platform (Workfront)
Be responsible for project tracking and analysis, including the
preparation of project progress reports and close-out
Serve as a subject matter expert for project
Training & Support
Oversee the work and responsibilities of the TPS
Support the Marketing Technology Manager on building knowledge
and expertise on racism and bias in technology so that MSF-USA can
make better informed decisions when purchasing
and utilizing technology
Demonstrated project management and organizational
Experience working with marketing & fundraising technologies
such as CRM,
email & automation platforms, and donation
Fantastic communications skills, both written and
Demonstrated ability to think through problems systematically,
integrate information from multiple sources, propose and implement
solutions, and monitor their effectiveness.
Responsible, pro-active, driven and able to work
Strong Microsoft Office skills, especially Excel and
A hands-on team player, comfortable in a fast-paced
“all hands on deck” environment.
A passion for MSF and the work we do.
Excellent judgment and diplomacy.
Demonstrated interpersonal skills that deliver desired results
by taking on varied approaches based on the needs of the
individuals or teams
Digital marketing experience
Knowledge and interest of international affairs and/or activist
PM certification or education
Expected to work in a hybrid remote work environment with the
ability to come into either the NYC office or regional hub
(Washington, DC or Bay Area, California) a minimum of 2
times a week.
No phone calls or emails please. Only
shortlisted candidates will be contacted.
Application Deadline: Open Until Filled.
MSF-USA/Doctors Without Borders is an Equal Opportunity
Employer. No employee, or applicant for employment, shall be
discriminated against in any term or condition of employment
because of race, color, religion, national origin, sex, age, or
sexual orientation or any other characteristic protected by law. We
are constantly striving to make our organization anti-racist.
Diversity, equity and inclusion are core values. As an employee,
you become part of that mission. We expect this same commitment
from our staff.