Donor Data Coordinator

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Donor Data Coordinator for the San Francisco-Marin Food Bank.

The San Francisco-Marin Food Bank is comprised of a dedicated team of approximately 210 staff working collaboratively to provide over 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger.

POSITION PURPOSE: As a core member of an integrated Development department with a commitment to excellence, the Donor Database Coordinator is responsible for producing reports, supporting data-focused projects and recording, capturing, and maintaining information about supporters in The Raiser’s Edge. Position collaborates with other members of the Development Operations team, as well as fundraising teams, to provide donors an excellent giving experience. By using all available technology and resources to maintain accurate, up-to-date donor information, the Coordinator plays a key role in maintaining database integrity and supports short and long-term fundraising strategies specified in the Development workplan.

ESSENTIAL DUTIES AND FUNCTIONS

Donor Database Maintenance

• Create and maintain new donor records
• Perform regular clean-up of data, including duplicate constituent checks alongside the Donor Database Manager.
• Update donor addresses, mailing preferences, and other constituent information in The Raiser’s Edge and other relevant systems, such as Engaging Networks.

Donor Database User Support

• Present data in a simple and straightforward way for audiences of all skill levels and possess outstanding written, oral communication, interpersonal skills.
• Develop, implement, and maintain policies and procedures and identify operational improvements based on data trends.
• Support and train seasonal staff.

Development Operations Team Support

• Work closely with Donor Database Manager to ensure data quality.
• Support Data Managers by assisting with creation of customized reports.
• Assist other members of the Development Operations team with providing regular financial reports on donor activities.

Perform other duties as assigned

QUALIFICATIONS

• 2 years of office experience in nonprofit Development environment a plus.
• Proficiency in The Raiser’s Edge and RE NXT preferred.
• Proficiency in Microsoft Office: Word, Excel, Outlook and Teams.
• Experience with Power BI or other data visualization software a plus.
• Superb attention to detail and superior data entry skills.
• Excellent analytical and problem-solving skills.
• Able to manage multiple projects and assignments.
• Strives in a team and results-oriented environment.
• Well-organized and able to handle details while pursuing overall goals.
• Must possess excellent judgement with confidential and sensitive data.
• Ability to work some evenings and weekend events as needed.
• Ability to work and interact well with individuals (staff, volunteers, participants, donors, and the public) from a variety of socioeconomic backgrounds in a culturally diverse environment.
• Interest in hunger or food issues is a plus.
• Bachelor’s degree or equivalent experience.

Your employment relationship with the San Francisco-Marin Food Bank will be governed by the general employment policies and practices of the Food Bank and the Collective Bargaining Agreement (CBA) between the San Francisco-Marin Food Bank and OPEIU, LOCAL 29, Office and Professional Employees’ International Union.

Salary: Grade 4 $52,349.75 to $69,800.01

Benefits: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

(The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

Environment: Standard office.

Finger Dexterity: Requires typing on standard computer.

Talking: Ability to speak on the phone and face to face.

Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Frequent and regular movements using the wrists, hands, and fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to view computer screens and documents.

Physical Strength: No physical strength requirement.

COMMUNICATION AND COGNITIVE REQUIREMENTS

Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to interpret instructions.

Position covered by OPEIU Local 29 Bargaining Unit