Associate Director, Volunteer Engagement

Lehigh University

Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

Responsible for project managing several aspects of Lehigh's alumni volunteer boards managed by Alumni Relations staff including the Young Alumni Council, Lehigh University Alumni Association, the Awards Committee and Campaign Volunteers. The Associate Director works closely with the individual staff managers for each group and works collectively with those staff managers to establish standard procedures across all alumni volunteer programs. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

1. Design and implement a data analytics program to build a robust volunteer pipeline
*Working with third-party and internal business analysts to create industry changing models for managing the volunteer pipelines
*Pulling data and preparing volunteer engagement reports
*Managing the relationship with the Lehigh Fund to develop standard processes for soliciting volunteers throughout the year
*Supervising a coordinator in the task of ensuring the coding for all volunteers across Lehigh is done by August 1 of the new fiscal year
*Representing Alumni Relations in discussions around volunteer management as it relates to the new Development and Alumni Relations (DAR) database, Ellucian
*Ensuring that web and intranet content for volunteer boards is up to date with current officers, programs, meeting schedules and notes, etc.

2. Manage activities and communications around GO: The Campaign for Lehigh as it applies to our core group of Volunteer Leaders
*Working closely with the Assistant Vice President (AVP) for Alumni Relations and the Senior Director (SD) of the Campaign, ensure that Campaign messages and expectations are being delivered
*Provide our most influential Volunteer Leaders a common way to stay informed on campaign progress; encourages ownership and internalization of campaign priorities so they see how to align themselves and their organizations; helps identify individuals on their councils who could contribute
*Inspires a culture of philanthropy
*Offers a forum for those Volunteer Leaders to meet each other, share best practices and cross collaborate; starts to build a more cohesive volunteer leadership web across campus
*Project manage quarterly Board of Trustee meeting presentations, work with the AVP and SD to develop content
*Work with internal partners, including Directors of Development, Director of the Parent's Program and Alumni Relations staff to ensure they are communicating key and timely campaign messaging to the boards and councils they manage
*Curate multiple sources of news and information for Volunteers and ensure it gets to their members

3. Provide high-level engagement opportunities for Campaign Volunteers: alumni, parents and friends who have the potential to make a significant contribution to our engagement and financial goals
*Identify Volunteers, match them with high-reward and high-impact activities based on their professional expertise, alumni connections and personal preferences.
*Design and maintain a robust relationship management system that will serve as the backbone of the Campaign Volunteer program
*Make sure all Volunteers are coded into Ellucian and working with DAR Services to build push-button reports
*Collaborating with Individual Gift Officers to design and support bespoke Campaign engagement plans for their prospects
*Ideate and facilitate unique opportunities for each Volunteer and for groups of like-minded Volunteers

4. Overhaul and drive annual nominations and awards processes
*Investigate and possibly deploy a technical solution to streamline the processes for collecting, evaluating and ranking applications
*Organize the applications and marry them with DAR database information so nominations committees can easily read and evaluate candidates
*Ensure applications and evaluations carry over from year-to-year
*Develop a standardized vetting and interviewing process that could use Zoom or other communication technologies
*Manage the notifications process to appointees, nominees, nominators and campus partners

5. Produce and support awards events
*Attendance at awards events ranges from 50-200 attendees, with most logistical details handled by the Events Team
*Serves as the point-person for Alumni Relations to ensure all recipients are properly honored and stewarded
*Partner closely with the Events and Communications teams, the AVP of Alumni Relations and the Lehigh University Alumni Association (LUAA) Awards Committee to manage all details of the following activities: Brown and White Awards, distinguished Alumni Awards dinner during Founder's Weekend and other awards programs managed by campus partners at which the AVP presents

6. Support other members of the Alumni Relations team and DAR colleagues and complete general office duties as expected
*Support programs housed within the Alumni Relations team, and others within DAR, to ensure successful outcomes
*Complete general office duties proactively in a timely manner including budget maintenance, timesheets, OneCard reconciliation, calendar maintenance, etc.
*Provide customer service to internal and external constituents as requested and needed
*Proactively assist alumni and staff and problem-solve; suggest or initiate changes and improvements to departmental processes or procedures

Grade: 9 40

Position Number: S88980

Special Considerations

The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community.

Qualifications

Bachelor's Degree or equivalent combination of education and experience; Bachelor's Degree in Marketing, Data Analytics, Sociology, Anthropology or Non-Profit Management preferred

Three to five years related work experience

Experience in volunteer management, marketing, advertising, public relations, project management and/or account management

Expertise on how to manipulate data and develop actionable analytics is critical

Attention to detail, facility with new technologies, ability to manage several high-visibility projects simultaneously, and an entrepreneurial mindset are imperative

Digital and social media fluency is an expectation for all Alumni Relations professionals

Excellent communication (written and oral), interpersonal skills and a high level of customer service required

Ability to build, foster and maintain positive professional relationships

Excellent organizational skills, time management and sound judgment

Solid analytical, decision making and problem-solving skills

Excellent computer skills with experience using word processing, spreadsheet, database and presentation software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Because of increasing COVID case counts in the region and new information about the characteristics of the Delta variant, all Lehigh faculty and staff will be required to be fully vaccinated unless they receive an approved medical or religious exemption from the requirement.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

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