Are you a skilled troubleshooter ready to jump into
evolving daily challenges? Do you believe in lending your talents
to end hunger? If so, consider being a Program Coordinator for the
San Francisco-Marin Food Bank.
The SF-Marin Food Bank is comprised of a dedicated team
of approximately 220 staff working collaboratively to provide close
to 50 million pounds of food to over 210,000 people in the Bay Area
– a region where 1 in 5 people are at risk of hunger. We are
currently looking for a Supplemental Food Program (SFP) Delivery
Coordinator to help coordinate the full spectrum of day-to-day
operations of our delivery service. See job description below and
apply today if you would like to join us in our mission to end
The SF- Marin Food Bank’s (SFMFB) mission is to end hunger in
San Francisco and Marin. The Supplemental Food Program (SFP) is a
federal program that provides a monthly box of nutritious USDA food
to low-income seniors. In response to the COVID- 19 pandemic, a
temporary pilot delivery service was created for seniors who could
not physically attend a site to pick up their food box. The SFP
Delivery Coordinator will continue to support this program and help
arrange for a more efficient way for food boxes to be delivered to
qualified seniors while complying to federal regulations.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Delivery Program Support and
- Take over all duties of the current pilot delivery program
- Work with the Program Manager to efficiently deliver food boxes
- Communicate program enrollment information to participants by
explaining our process and guidelines.
- Respond to phone calls, emails, and other inquiries regarding
SFP and its delivery program.
- Work with our operations and inventory department to ensure the
proper number of boxes to be delivered and returned is
- Evaluate program processes for improvements, propose solutions,
solicit feedback, execute plans to create a better system.
Delivery Program Outreach
- With the support of the Program Manager and others, examine the
demographics of SFP participants, both delivery and pickup, and
propose outreach solutions for a more equitable and increased
distribution of SFP resources across all communities, solicit
feedback, assist in execution.
- Under the direction of the Program Manager, examine existing
Food Bank partnerships for potential collaboration as an SFP
distribution partner, propose solutions, investigate possibilities,
collaborate, and establish new and creative partnerships.
- As established by Food Bank goals and under the direction of
the Program Manager, establish partnerships with community and
faith-based organizations to provide locations and/or resources for
Delivery Program Operations
- Physically be on site on delivery days to supervise drivers to
ensure correct number of boxes received
- Ensure social distancing and other public health best practices
among staff and participants to minimize the spread of
- Create a welcoming and respectful atmosphere at the delivery
- Support drivers to provide a friendly and positive experience
- Serve as backup to delivery service staff as needed.
- Other duties as
Delivery System Information Management
- Ensure consistent and accurate communication of delivery
information across multiple software platforms.
- Assist in the upkeep of program data in systems such as Ceres,
Oasis Insight and Microsoft Teams.
- Ensure data is communicated with timeliness, consistency, and
- Enter in accurate monthly records into our database and ensure
participant’s annual recertifications are up to date.
- Other special projects as assigned.
Program Department Support
- Serve as back-up support at SFP distribution sites to help with
intake or distribution of food boxes to seniors and other duties as
needed on site.
- Provide SFP administrative support.
- Provide additional administrative support to programs
department when available.
- Other duties as needed.
- Bachelors Degree or equivalent education and experience in
social service work required
- Candidates should have experience working with community-based
organizations and low-income communities in either San Francisco or
- Excellent communication, interpersonal and customer service
- Calm demeanor in stressful environment.
- Ability to work and interact well with individuals (staff,
volunteers, and participants) from a variety of socioeconomic
backgrounds in a culturally diverse environment.
- Proficient in MS Office (Excel, PowerPoint, Word etc.)
including advanced Excel and Word formatting skills and experience
working with databases and data on multiple programs.
- An analytical mindset with strong problem-solving skills.
- Ability to listen, identify, analyze, and guide lay users
through system and procedural problems.
- Excellent organizational and time-management skills.
- Ability to work efficiently, independently and as part of a
team; to communicate regularly; and meet deadlines.
- Interest in hunger or food issues.
- Ability to lift 35 pounds on an occasional basis.
- Ability to work outdoors in all kinds of weather.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: (The
physical and environmental demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.)
Environment: This position is partially remote
and requires reliable internet access as well as access to a
computer. In-person work will be required 1-2 weeks a month.
Technical tools will be furnished.
Finger Dexterity: Requires typing on standard
Talking: Ability to speak on phone, face to
face, and in front of groups
Hearing: Able to hear average or normal
conversations and receive ordinary information
Repetitive Motions: Frequent and regular
movements using the wrists, hands, and fingers
Average Visual Abilities: Average, ordinary,
visual acuity necessary to view computer screens and documents
Physical Strength: Ability to lift 30-35
COMMUNICATION AND COGNITIVE REQUIREMENTS
Reasoning Ability: Ability to apply principles
of logical or scientific thinking to a wide range of complex
intellectual and practical problems
Mathematics Ability: Ability to perform
advanced math skills, use decimals to compute ratios and
percentages, and to draw and interpret graphs
Language Ability: Fluency in English. Good
writing skills. Cantonese or Spanish speaking is a plus.
Salary: Grade 4 $52,349.75 to $69,800.01
Benefits: Medical, dental, life, long-term
disability, and 403(b) retirement plan with employer base and
matching contribution. Generous holidays, vacation, and sick
The San Francisco-Marin Food Bank is an Equal
Opportunity Employer. Pursuant to the San Francisco Fair
Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.
Position covered by OPEIU Local 29 Bargaining