Director, Technology and Impact Systems

Results for America (RFA) is the leading national nonprofit organization helping policymakers at all levels of government harness the power of evidence and data to solve the world’s greatest challenges. Our mission is to make investing in what works the “new normal” so that one day, all government leaders use rigorous evidence and quality data to inform important policy and funding decisions. We believe that data-driven and evidence-based policy decisions could significantly increase the impact of the over $1 trillion that governments spend annually to advance economic mobility and racial equity.

The Opportunity

RFA is building a new Impact & Learning Team to lead on data infrastructure management, data analysis, facilitating focused conversations about data and performance, and following through on rigorously measuring impact. RFA desires to effectively ‘roll up’ data it already collects via standards of excellence and create new metrics where needed to ‘draw the dots’ to key population-level outcomes both within and across programs.

One of the key hires on this new team is the Technology and Impact Systems (TIS) Director. The Technology and Impact Systems Director will work closely with RFA practice leads, program leads, and operational staff to lead an ambitious project to develop and harmonize RFA’s technology infrastructure through the significant expansion of a Salesforce-based ecosystem, integration of related solutions, and the addition of reporting and analytics tools. This role will be responsible for ensuring our technology portfolio meets the strategic needs of RFA’s complex and continually evolving programs.

The ideal candidate for this position is a strategic thinker with a strong understanding of end user business needs, deep familiarity with technology integration best practices and requirements, expert knowledge of the Salesforce platform in a nonprofit context, and experience leading large-scale technology solution migrations. The individual should also have a strong understanding for how data flows through technology ecosystems (from collection, to storage, to analysis) and is capable of designing and optimizing data flows.

In a shared services capacity, the Technology and Impact Systems Director may or may not supervise staff directly but will be in charge of managing the success of the Salesforce implementation, including vendor relationship(s), staff stakeholders across RFA, and reporting out to executive management and board leadership to ensure this period of rapid organization change runs smoothly.

The TIS Director will report to RFA’s Chief Impact Officer.

QUALIFICATIONS, TECHNICAL SKILLS & COMPETENCIES

Education and Professional Background

• Bachelor’s Degree with a business/quantitative focus or equivalent experience.
• Minimum 10-12+ years working in Strategy, Analytics, Business Intelligence and/or Consulting, including minimum 8+ years’ experience with Salesforce solutions and experience with Nonprofit Success Pack.
• Experience leading enterprise software initiatives in a complex, multi-vendor approach including leading meetings and monitoring output/impact of vendors and consultants.
• Experience managing Experience Cloud (Communities) with between 1,000-5,000 users (with intent to grow).
• Experience building custom data integrations between Salesforce and other applications and experience administering and leading Salesforce NPSP deployments at scale strongly preferred.
• Experience applying technology to nonprofit organizations and working with memberships is a plus.

Technical Skills

• In-depth knowledge of Salesforce products and their functionalities.
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity, with Salesforce Administrator or Salesforce Certified Advanced Administrator certification a strong plus.
• Nonprofit Cloud Certified and Community Cloud Certification is a plus.
• Strong capabilities and understanding of data management approaches, practices, and analytical techniques, including the use of SQL, Tableau, R (or Python).

Competencies

• Strong commitment to the Results for America mission and vision, and a drive to always bring the conversation back to outcomes.
• Strong commitment to RFA’s diversity, equity, and inclusion commitments.
• Strong strategic planning skills to ensure organizational visibility and alignment.
• Experience with planning, managing, and executing projects and the ability to work on multiple projects independently and collaboratively to achieve objectives.
• Experience in identifying and solving problems collaboratively with leaders across an organization, synthesizing insights from qualitative and quantitative evidence.
• Experience overseeing multiple vendor relationships, with the ability to lead meetings and monitor output/impact of vendors and consultants.
• Excellent oral and written communication skills, including the ability to communicate findings from highly technical planning to non-technical audiences.
• Excellent interpersonal skills, including demonstrated ability to build trust and credibility with senior leaders quickly.

SALARIES AND BENEFITS

At Results for America, all staff members currently receive a compensation package that includes:

• A salary aligned with RFA’s position level and salary bands and against similar nonprofit organizations. The approximate starting range for this position is $125,000 - $145,000 and is negotiable depending on experience.
• A suite of benefits that includes a choice of medical and/or vision and dental care, paid time off, a 403b retirement plan with employer match, and education and commuter benefits.

This is a full-time, exempt position.

TO APPLY

More information about Results for America may be found at: results4america.org

We are partnering with Linh Nguyen, Emily Wexler, and Rachel Burgoyne of the national talent and search firm NPAG. Due to the pace of this search, candidates are encouraged to apply as soon as possible. Candidates may submit their cover letter, outlining their interest and qualifications, along with their resume via NPAG’s website.

RFA is an equal opportunity employer that values/celebrates diversity and that follows a policy of making all employment decisions and personnel actions without regard to race, color, religion, national origin, sex, age, marital status, partnership status, personal appearance, sexual orientation, gender identity or expression, genetic information, family responsibilities, matriculation, political affiliation, disability, status as a victim of domestic violence, sexual offenses or stalking, military status, veteran status or any other category protected under federal, state or local law.