About Fistula Foundation
We are demonstrating to the world that a new approach to women’s
health can change the trajectory of women’s life and have a
profound impact on local communities. An estimated one million
women in Africa and Asia suffer from obstetric fistula, a
debilitating childbirth injury that leaves a woman incontinent and,
as a result, too often abandoned by her family and shunned by her
community. Surgery is the only cure, which we deliver through
partners in 25 countries across Africa and Asia. Since 2009, we
have provided more than 65,000 life-transforming surgeries to women
We combine the dynamism of a lean startup with the stability of
a mature organization. Charity Navigator has given us a four-star
rating for 16 consecutive years; Charity Watch lists us as one of
only 34 Top Rated International Organizations; and GuideStar has
awarded us Platinum Participant status, the highest designation
available to charities. We have also earned the recognition of
leaders such as Pulitzer Prize winner Nicholas Kristof, Grammy
winner Paul Simon, and internationally renowned ethicist Peter
If you are a skilled professional with experience in a customer
(or donor) service role, and with an interest in supporting a
powerful nonprofit mission, then Fistula Foundation offers a chance
to excel as the frontline point of contact with our amazing base of
donors. Over many years, we have increased our revenue at a
significantly higher rate than the nonprofit sector average, and
our unwavering commitment to engaging with donors and meeting their
needs has been vital to our success in this area. In this role, you
would interact daily with donors who reach us via email or phone,
and you would reach out to donors via email, phone, or letter to
convey our gratitude to them. You would also manage special
programs that serve new donors, monthly donors, and donors who
raise funds on our behalf.
In this position, you would report to the Senior Director of
Marketing and Communication, and work as part of a marketing and
donor relations team.
The new Donor Relations Associate will:
- Assume primary responsibility for fielding and replying to
incoming donor service inquiries that come via phone, email, or
- Manage a process of sending thank-you notes and welcome
material to new donors.
- Manage a monthly donor program by addressing monthly donors’
needs and ensuring that their donor information is up to date.
- Manage a peer-fundraising program by providing support to
donors who conduct special fundraising efforts.
- Process nonstandard donations (including stock gifts, bequests,
and the like) and provide support to donors who make such
- Make proactive thank-you calls to selected donors. (Note: This
role does not involve making solicitation calls to donors or
- Collaborate with the communications team to identify and
develop inspiring stories about individual donors.
- Assist with other fundraising efforts (including routine
donation processing and donor outreach projects) as needed.
- Collaborate with colleagues in marketing, fundraising
operations, and communication roles to develop and improve efforts
to reach and retain donors.
The ideal candidate for this position will have:
- Some experience in a role that involved direct, ongoing
interaction with donors, customers, constituents, or other
stakeholders. Experience in the nonprofit sector is preferred but
- A capacity for, and an interest in, serving as the frontline
contact between Fistula Foundation and one of its key stakeholder
- A genuine interest in networking with people and learning their
story; an outgoing, personable approach to engaging with people;
and comfort with speaking to people on the phone.
- Experience in using a CRM (customer relationship management)
platform—such as Raiser’s Edge or Salesforce—to enter, use, and
revise customer or donor data.
- A detail-oriented commitment to tracking and updating a wide
array of information about Fistula Foundation donors.
- An ability to multitask between duties such as answering an
incoming phone call, replying to an incoming email, and preparing a
new-donor thank-you letter.
- Curiosity about the workings of a successful nonprofit
organization and an interest in pursuing opportunities to help it
- A collaborative outlook and an eagerness to learn from
colleagues; a capacity for adapting quickly to new conditions, new
assignments, and new deadlines; and a willingness to pitch in with
tasks large and small.
- A strong interest in advancing a cause related to women’s
health, international development, or global poverty
Benefits and Culture
The Fistula Foundation offers a comprehensive benefits package
that includes health insurance, a 403b retirement plan (with a
generous employer match), a subsidy for gym membership, a
dog-friendly office, and a generous vacation plan that begins in
the first year of employment. We also offer a competitive salary
that starts at $50,000–$60,000, with the potential for
performance-based bonuses and increases.
This position is based in San Jose, California. In summer 2022,
the Foundation will institute a hybrid work model that allows staff
members to work remotely up to two days per week. The new Donor
Relations Associate will be expected to work on-site three days per
Our team prioritizes initiative, productivity, and teamwork. We
celebrate the successes of our team and our partners. We value
creativity and passion for our mission, while encouraging our
teammates to live healthy lives.
We believe that our work is enhanced by a diversity of thought
and perspectives. We are an equal opportunity employer and seek a
diverse workforce. Applicants from all backgrounds, especially from
communities of color, are encouraged to apply.
How to Apply
Please send your résumé and a thoughtful cover letter that
articulates your qualifications for this position
(Please include “donor relations associate” in the subject
Applications will be reviewed on a rolling basis. We will
respond to all applicants.