Associate Director, Annual Giving (Data Analysis & Operations)

Carnegie Mellon is enjoying its most productive fundraising years in its history, raising more than $950M over the last three years. University Advancement (UA) supports the entire CMU community in building relationships with key constituencies and securing the financial resources the university needs to continue its ascent. As the division grows, we are seeking an associate director, Annual Giving (Data Analysis and Operations). This is an exciting opportunity if you thrive in an interesting and challenging work environment. Reporting to the executive director, Annual Giving, you will be responsible for analyzing fundraising data to drive an institution-wide annual giving strategy using best practices in data segmentation, testing and reporting. Collaboration across internal teams will be essential to create efficiencies in data extraction and reporting.

Your core responsibilities will include:

• Analyzing fundraising data to drive an institution-wide annual giving strategy using best practices in data segmentation, testing and reporting. Collaborate with colleagues at all levels to achieve results, build partnerships and create efficiencies across the team as well as the division, supporting recommendations with data.
• Working closely with the staff across the Office of Annual Giving focusing on providing analysis for key metrics, recommending target segments, and reporting on results from A/B testing, technology adoption, data reviews and university-wide initiatives such as Telefund, Giving Tuesday, and Reunion.
• Tracking and reporting progress on the implementation plan using key metrics; suggest additional metrics to track and recommend changes to the plan based on analysis. Prepare regular fundraising reports for internal stakeholders as well as ad hoc reports for leadership. Automate the reporting when possible.
• Keeping current on programs, faculty, research, and student initiatives at the university. Network with advancement colleagues, college liaisons, and staff, administrators and faculty across the university when necessary. Network externally to understand best practices within the wider field.
• Other duties as assigned.

Passion, excellence and flexibility are vital qualities within University Advancement. A commitment to diversity, equity and inclusion; collaboration; and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• The ability to:
  • multi-task, prioritize work for self and staff and be highly organized
  • function in a team environment
  • interact effectively within the University Advancement division, as well as with other members of the campus community and external constituents, explaining complex results to a non-technical audience
  • communicate with prospects/donors in an appropriate manner in written, oral and personal communication
  • handle confidential donor information and make good decisions regarding the use of such information
  • maintain composure when dealing with difficult situations and/or individuals
  • meet deadlines
  • work under pressure and with frequent interruptions
  • pay close attention to detail
  • keep and maintain accurate and detailed reports and records
  • prioritize work and handle multiple tasks simultaneously
  • understand and follow directions
  • work well with others and/or as part of a team

You should be able to domestically and be willing to work outside of normal business hours as needed.

Qualifications 

• A bachelor’s degree is required
• Three to five years of experience, preferably within a university/non-profit setting. One year of managerial experience is preferred
• Demonstrated analytical, communication and problem-solving skills
• Strong data analysis skills. Knowledge of statistics package(s) is preferred
• Proficiency in MS Word, Excel and PowerPoint. Previous CRM experience is preferred

Requirements

• Must possess and maintain a valid driver’s license and successfully complete a driver's license verification on an annual basis. Must complete the National Safety Council Defensive Driver Training once every three years
• Successful background check