Assistant Director
- Employer
- Lehigh University
- Location
- Pennsylvania, United States
- Salary
- Salary Not specified
- Closing date
- May 28, 2022
View more
- Position Type
- Administrative, Office Administration
- Fields
- Education
- Employment Type
- Full Time
Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.
Responsible for assisting with various projects including Giving Day and Crowdfunding. The Assistant Director assist in informing, involving and getting alumni invested in Lehigh; because this is new, there will be a fair amount of experimentation and high expectations around using data to measure outcomes. Instead of planning in-person events and recruiting volunteers, the Assistant Director leverages the interactions from our online social media channels to move individual alumni along the engagement continuum. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.
1. Support Associate Director of Digital Communities with
tasks for Giving Day, Crowdfunding and Alumni Relations (AR)
website contributions
*Work with internal Development and Alumni Relations (DAR)
partners and external campus partners that have signed on to
crowdfunding to execute their projects
*Update regularly the onboarding materials provided to
crowdfunding project groups that help guide them through the
process of promoting and funding their projects
*Participate in the DAR Giving Day Team to help execute on all
facets of planning and preparation for Giving Day
*Under the direction of the Associate Director, craft and manage
project timelines, coordinate with gift processing, pull and manage
reports and work with AR teammates to coordinate on-campus
activities
*Collect all content from campus partners and post on the
GiveGab (vendor partner for Giving Day) website
*Assist Associate Director and DAR Digital Marketing team to
ensure AR web pages stay fresh and updated
2. Own and manage the Lehigh University Alumni LinkedIn
group
*Work with the Associate Director to develop a strategy for
using LinkedIn to its fullest in order to increase and strengthen
alumni engagement
*Invite new members and code group members engaging regularly
with Lehigh in the DAR database
*Congratulate and interact with alumni, especially when they
post career updates, articles and accomplishments
*Post and repost relevant content from around the
University
*Provide job title and company information to DAR Services to
update records in database
*Pull LinkedIn data to provide AR and Center for Career and
Professional Development (CCPD) teams with insights
*Experiment with LinkedIn events, LinkedIn Learning and other
features of the platform that could engage alumni around
professional interests
3. Deepen engagement of individuals interacting with
University and DAR social media channels
*Review commenters and sharers within Lehigh University and
Lehigh University Alumni Facebook and Instagram posts and interact
with them as if at an event; answer questions, provide additional
information and offer to take conversations offline
*Research individuals who interact frequently with our content
and proactively invite them to get more informed, involved and
invested; maintain records of outreach in Omni database
*Communicate relevant information to Omni, Engagement Officers,
Career Services team members and Gift Officers
*Develop tactics for efficiently and effectively sharing posts
from University channels with volunteer-owned digital
properties
4. Support other members of the Alumni Relations team and DAR
colleagues and complete general office duties as expected
*Volunteer for programs housed within DAR such as Reunion
Weekend, Grad Fair Days, Send Offs, Regional events, volunteer
trainings, Lehigh University Alumni Association (LUAA) Board
meetings, etc.
*Complete general office duties proactively in a timely manner
including budget maintenance, timesheets, OneCard reconciliation,
calendar maintenance, etc.
*Provide customer service to internal and external constituents
as requested and needed
*Proactively assist alumni and staff (both internal and
external) and problem-solve; suggest or initiate changes and
improvements to departmental processes or procedures\
Grade: 8 40
Position Number: S85920
Special Considerations
The duties of this position may allow the employee to work partially remote as deemed appropriate by the supervisor
Variable shifts/schedule, some evenings and weekends
Will sometimes be required to climb or balance, lift up to 25 pounds, stand, use hands to touch, handle or feel, reach with hands and arms, sit, stoop, kneel, crouch or crawl and walk
Qualifications
Bachelor's degree or equivalent combination of education and experience
One to three years related work experience
Experience with building virtual relationships and takes
pride in being a connector
Expertise on developing actionable analytics is critical, and an
entrepreneurial mindset is helpful
Digital marketing savvy
Excellent communication, interpersonal skills and a high level of customer service required
Ability to build, foster and maintain positive professional relationships
Excellent organizational skills, time management and sound judgment
Solid analytical, decision making and problem-solving skills
Excellent computer skills with experience using word processing, spreadsheet, database and presentation software
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position
Because of increasing COVID case counts in the region and new information about the characteristics of the Delta/Omicron variant, all Lehigh faculty and staff will be required to be fully vaccinated and have received the booster shot, unless they receive an approved medical or religious exemption from the requirement.
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
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