University of Delaware
Equal Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html
Development & Alumni Relations, Full
Open Until Filled
Hybrid Work Environment
CONTEXT OF THE JOB:
The Director of Volunteer Programs will collaborate with university
leadership and other key stakeholders to engage the University of
Delaware's alumni, families and friends in meaningful ways
including volunteerism and philanthropic support of UD's
The Director of Volunteer Programs will report to the Associate
Vice President of Alumni Engagement and collaborate to set a vision
for and guide the strategy development, implementation and
management designed to support goals through engaging and
identifying volunteers, annual donors and both current and future
major gift prospects. The Director will oversee and coordinate the
administration of all volunteer-based programs for all 196,000
undergraduate and graduate alumni and other UD constituents.
The Director oversees the management of the volunteer pipeline,
moving alumni & constituents from involvement in one program
area to another, placing constituents in appropriate levels of
volunteer responsibility as the volunteer progresses. The Director
will provide leadership in the implementation of new strategies
that will develop and sustain alumni & constituent satisfaction
and participation as volunteers and donors with the University over
Increase philanthropic engagement by expanding volunteer
- Work closely with DAR leadership, DAR colleagues, especially
gift officers, prospect management and data analytics teams, to
establish a systematic and ongoing approach to identify and
evaluate alumni & constituent volunteers for new and un?lled
volunteer needs, focusing on targeted prospects.
- Leverage alumni engagement events (both virtually and
in-person) as an opportunity to identify and recruit potential
- Identify, implement, and manage a database of all available and
meaningful constituent volunteer opportunities available across the
- Establish and evaluate programming to ensure alignment with
DAR's strategic plan, campaign, and fundraising goals - including
using quantitative and qualitative metrics to define and measure
Leverage existing connections while developing new ones as an
ambassador of DAR.
- Analyze and prioritize leadership opportunities and volunteer
vacancies focusing on those that best support the University's
vision and goals.
- Collaborate with the DAR marketing team to develop effective
marketing strategies and targeted communications that encourage
Alumni & constituents to become volunteers.
- Work with University partners to ensure that the opportunity to
volunteer is seamless for alumni & constituents.
- Work with development staff, as needed, to ensure that
volunteer programs are conducted and coordinated in a high-quality,
highly personalized manner.
- Coordinate volunteer pipeline activity with prospect management
to ensure there is formal coordinated tracking of all recruitment
and placement of volunteers.
- Build and maintain positive, productive relationships with
institutional leadership and stakeholders for whom the alumni &
constituent volunteer management program will be an important
- Act as a University ambassador and represent the University of
Delaware in a variety of highly visible opportunities.
- Actively participate in strategic planning and goal setting
- Serve as staff liaison to the Alumni Association; attend and
actively participate in Alumni Board meetings.
- Advise campus leadership and administration on national trends,
best practices, and other critical volunteer engagement
- Maintain regular communication with various colleges, academic
programs, and campus partners to assist them in reaching their
engagement and fundraising goals.
- Produce analyses and ad hoc reports to highlight various
programs, operations, and initiatives.
- Remain current through professional networking and
participating in professional development opportunities.
- Requires Bachelor's degree with a minimum of five (5) years or
greater of related professional experience, or a relevant
undergraduate degree and a minimum of seven (7) years or greater of
relevant experience may be substituted for the advanced
- Experience with community-building and engagement, planning and
implementation of events, volunteer management, and marketing &
communications within a diverse and complex
- Experience in alumni relations and/or managing volunteers in a
university environment preferred.
- Advanced interpersonal and relationship building
- Ability to work strategically and independently to successfully
envision, develop, and implement a comprehensive alumni relations
program, while demonstrating an understanding of organizational
- Ability to anticipate organizational needs and proactively
- Experience with training, managing and mentoring
- Excellent written and verbal communications skills, including
ability to effectively communicate priorities and to positively
represent the University to a variety of audiences.
- In-depth experience with database systems and management;
excellent skills using Microsoft Word, PowerPoint, and
- Ability to work well with volunteers, alumni, donors,
administrators, faculty, staff and students effectively as part of
a team, in a large complex research university.
- Discretion and ability to process confidential information in a
timely, accurate and professional manner.
- Demonstrates an understanding and consideration of the
differing needs and concerns of individuals with varying
identities, cultures, and backgrounds.
- Committed to fostering a workplace culture of belonging, where
diversity is celebrated, and equity is a core value.
Notice of Non-Discrimination, Equal Opportunity and Affirmative
- Must be able to work nights and weekends; some overnight travel
required in this position.
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII
of the Civil Rights Act of 1964, and other applicable statutes and
University policies. The University of Delaware also prohibits
unlawful harassment including sexual harassment and sexual