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Director, Volunteer Programs

University of Delaware
Delaware, United States
Salary Not specified
Closing date
Jun 24, 2022

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Position Type
Programs, Managing Volunteers
Employment Type
Full Time
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University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at

Job No: 498919
Work Type: Staff
Location: Newark
Categories: Development & Alumni Relations, Full Time

Pay Grade: 32E

Deadline: Open Until Filled

Work Environment: Hybrid Work Environment


The Director of Volunteer Programs will collaborate with university leadership and other key stakeholders to engage the University of Delaware's alumni, families and friends in meaningful ways including volunteerism and philanthropic support of UD's mission.

The Director of Volunteer Programs will report to the Associate Vice President of Alumni Engagement and collaborate to set a vision for and guide the strategy development, implementation and management designed to support goals through engaging and identifying volunteers, annual donors and both current and future major gift prospects. The Director will oversee and coordinate the administration of all volunteer-based programs for all 196,000 undergraduate and graduate alumni and other UD constituents.

The Director oversees the management of the volunteer pipeline, moving alumni & constituents from involvement in one program area to another, placing constituents in appropriate levels of volunteer responsibility as the volunteer progresses. The Director will provide leadership in the implementation of new strategies that will develop and sustain alumni & constituent satisfaction and participation as volunteers and donors with the University over time.


Increase philanthropic engagement by expanding volunteer leadership opportunities.

  • Work closely with DAR leadership, DAR colleagues, especially gift officers, prospect management and data analytics teams, to establish a systematic and ongoing approach to identify and evaluate alumni & constituent volunteers for new and un?lled volunteer needs, focusing on targeted prospects.
  • Leverage alumni engagement events (both virtually and in-person) as an opportunity to identify and recruit potential volunteers.
  • Identify, implement, and manage a database of all available and meaningful constituent volunteer opportunities available across the University.
  • Establish and evaluate programming to ensure alignment with DAR's strategic plan, campaign, and fundraising goals - including using quantitative and qualitative metrics to define and measure program success.

  • Analyze and prioritize leadership opportunities and volunteer vacancies focusing on those that best support the University's vision and goals.
  • Collaborate with the DAR marketing team to develop effective marketing strategies and targeted communications that encourage Alumni & constituents to become volunteers.
  • Work with University partners to ensure that the opportunity to volunteer is seamless for alumni & constituents.
  • Work with development staff, as needed, to ensure that volunteer programs are conducted and coordinated in a high-quality, highly personalized manner.
  • Coordinate volunteer pipeline activity with prospect management to ensure there is formal coordinated tracking of all recruitment and placement of volunteers.

Leverage existing connections while developing new ones as an ambassador of DAR.

  • Build and maintain positive, productive relationships with institutional leadership and stakeholders for whom the alumni & constituent volunteer management program will be an important resource.
  • Act as a University ambassador and represent the University of Delaware in a variety of highly visible opportunities.
  • Actively participate in strategic planning and goal setting activities.
  • Serve as staff liaison to the Alumni Association; attend and actively participate in Alumni Board meetings.

  • Advise campus leadership and administration on national trends, best practices, and other critical volunteer engagement strategies.
  • Maintain regular communication with various colleges, academic programs, and campus partners to assist them in reaching their engagement and fundraising goals.
  • Produce analyses and ad hoc reports to highlight various programs, operations, and initiatives.
  • Remain current through professional networking and participating in professional development opportunities.


  • Requires Bachelor's degree with a minimum of five (5) years or greater of related professional experience, or a relevant undergraduate degree and a minimum of seven (7) years or greater of relevant experience may be substituted for the advanced degree.
  • Experience with community-building and engagement, planning and implementation of events, volunteer management, and marketing & communications within a diverse and complex organization.
  • Experience in alumni relations and/or managing volunteers in a university environment preferred.
  • Advanced interpersonal and relationship building skills.

  • Ability to work strategically and independently to successfully envision, develop, and implement a comprehensive alumni relations program, while demonstrating an understanding of organizational awareness.
  • Ability to anticipate organizational needs and proactively provide solutions.
  • Experience with training, managing and mentoring others.
  • Excellent written and verbal communications skills, including ability to effectively communicate priorities and to positively represent the University to a variety of audiences.
  • In-depth experience with database systems and management; excellent skills using Microsoft Word, PowerPoint, and Excel.

  • Ability to work well with volunteers, alumni, donors, administrators, faculty, staff and students effectively as part of a team, in a large complex research university.
  • Discretion and ability to process confidential information in a timely, accurate and professional manner.
  • Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
  • Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.


  • Must be able to work nights and weekends; some overnight travel required in this position.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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