Health Leads is an innovation hub that seeks to
unearth and address the deep societal roots of racial inequity that
impact our health. Founded in 1996, Health Leads helped set the
standard for health systems and clinics looking to integrate
programs that connect people to essential resources like food,
heat, and housing. Health Leads works both nationally and locally,
across the U.S., to build partnerships and redesign systems so
every person, in every community, can live with health, well-being
Health Leads believes that no one organization or entity alone
can remove the complex barriers to health and that partnership is
essential to addressing systemic challenges like income inequality
and racism. Health Leads partners with and learns from community
organizations, public health departments, and health systems that
are working together in new ways and allocating resources
differently — with community-defined health goals at the forefront.
Health Leads’ areas of focus include:
- Community-level Health Initiatives: Partner
with local organizations to bring together services, treatments,
technology, data, and resources in new ways to achieve the health
goals that matter most to that community.
- Accelerating Practice: Facilitate a growing
network of healthcare and community-based innovators to share
learnings about community-centered health.
- Targeted Advocacy: Work with community members
on standards, regulations and policies that eliminate harmful
systems of inequity that lead to poor health.
Health Leads seeks nominations and applications for the
role of Chief Operating Officer (COO). Reporting to and
working alongside the CEO, the COO will set the operational
strategy for the organization and facilitate greater synergies and
efficiencies across Health Leads’ programmatic, financial, human
resources, IT, operations, and learning functions. The COO will
also manage a matrixed team of seven and will lend expertise and
leadership throughout the organization. Through facilitation of
cross-functional collaboration, process improvements, and managing
teams towards results, the COO leads and aligns the execution of
Health Leads’ administrative and programmatic functions with the
organization’s strategy and priorities. As a member of the
management team, the COO creates and promotes a positive, inclusive
work environment that aligns the work on the ground with the
organization’s mission, vision, values, and goals.
HEALTH LEADS OVERVIEW AND STRATEGY
Fueled by a vision of health, dignity, and well-being for every
person in every community, Health Leads sees a future where
healthcare systems, community-based organizations, public health
departments, and others work in concert to co-design systems of
health that are driven by the needs of each community. Health Leads
partners with communities and health systems to address systemic
causes of inequity and disease. They do this by removing barriers
that keep people from identifying, accessing, and choosing the
resources everyone needs to be healthy. Learn more about how Health
Leads works by watching this video.
For more than 20 years, Health Leads worked to connect
communities to essential health resources like food, heat, and
housing. Today, Health Leads consults and innovates with community
organizations – public health, local and state government bodies,
local funders, local providers, health systems, and service
providers – to repair and reshape the systems that dictate our
health and well-being.
Health Leads works to:
- Build lasting partnerships and change power structures between
health care, public health, community-based organizations, and
community members to enable community members to make decisions
about the living conditions that impact their health.
- Expand, train and support community-based workforces who help
provide food, housing, and other essential resources to families
and communities that need it most.
- Design and implement shared, crisis-resilient community
resource governance and data networks to offer a complete,
real-time picture of essential resource availability and
- Fill knowledge gaps with promising practices from our
innovations and others to spread adoption of racial health equity
and influence long-standing policy changes.
OPPORTUNITIES AND CHALLENGES FOR THE NEW
In addition to managing the effectiveness of Health Leads’
programmatic, financial, human resources, IT, operations, and
learning functions, the COO will ensure that these functions are
structured to maximize their effectiveness and hold the following
Align Organizational Structure, Capabilities and
- Translate Health Leads’ organizational strategy into a team and
staff resourcing that optimizes organizational resources and
capabilities in service of the mission.
- Serve as a strategy and thought partner to the CEO in the
ongoing improvement of organizational systems, structures,
policies, and talent to enable the highest level of operational and
programmatic quality and effectiveness.
- Establish and consistently communicate organizational
priorities as part of Health Lead’s leadership and ensure alignment
and cross-cutting integration of ideas, problem solving, and
execution of work to staff, Board, and key partners.
- Identify gaps in organizational capacity and resources and
formulate the most effective means for redress.
- Guide the development and purpose of the newly formed
management team to set enterprise-level priorities and plans in
service of strengthening structures and processes for decision
- Manage a highly effective team focused on operational
excellence and community health care nationwide.
Align and Strengthen Operational, Financial, IT, HR,
Programmatic and Learning Functions
- Facilitate greater synergies and efficiencies across Health
Leads’ programmatic, financial, human resources, IT, operations,
and learning functions.
- Lead, in partnership with the Finance Director, all aspects of
financial oversight including planning and budgeting, accounting,
audit, and compliance. Provide financial systems and tools for
generating real-time forecasts, supporting sound business
decisions, building staff capacity to review programs from a
budgeting perspective and exploring innovations in Health Leads’
revenue generation strategies.
- Set operational policies and processes that align with
organizational values, reflect best practices, and guide consistent
practices spanning vendor management, talent development, and other
- Facilitate cross-functional collaboration and ensure that
efficient systems, processes, and practices are in place to
accomplish the goals and objectives of the Health Leads’
- Build the capacity of function area leads to situate their work
and decision making in the context of broader organizational
decision making, and in service of achieving Health Leads’ desired
outcomes for the transformation of healthcare in the United
Steward Culture and Ongoing Organizational
- Build cultural humility by continually learning and by actively
promoting diversity, equity, and inclusion in all aspects of our
- Nurture a positive, inclusive work environment that aligns the
team’s work with the mission of Health Leads and in commitment to
Health Leads’ core values: shared leadership, justice through
equity and inclusion, empathy and genuine relationships, and
constant and courageous learning.
- Ensure integration of equity and anti-racism to all aspects of
internal operations (e.g., execution of pay equity measures).
- Model and support a culture in which all team members feel
valued and recognized as vital to advancing the Health Leads’
mission and goals and are encouraged to grow professionally.
- In partnership with the CEO and the management team, take a
highly visible leadership role to build a trusting and collegial
- Establish short- and long-term goals, develop strategies and
plans, and facilitate change management activities to ensure
organizational alignment with Health Leads’ strategic
- Develop programs and practices to support organization-wide
standards and practices and an asset-based approach to performance
management and talent development.
- Display the skills, sensitivity, and coaching capacity to tap
into the power that each member of the team brings to the
THE SKILLS YOU’LL NEED
Strong candidates will be deeply committed to Health Leads’
mission and understand the critical role of community in leading
transformative change within healthcare in the United States. While
no one person will embody all the qualities enumerated below, the
ideal candidate will possess many of the following professional and
personal abilities, attributes, and experiences:
- Demonstrated and Evolved understanding of the roots of racial
inequity and demonstrated commitment to the continuous work of
strengthening their own learning and actions to center race
- A minimum of 12 years of strategic leadership and career growth
in finance, operational, and strategy functions at a similarly
complex and innovative organization.
- Demonstrated record of delivering quality services,
organizational improvements, and excellence in strategic,
organizational, and budget management along with outstanding
stewardship of financial, physical, and human resources.
- Demonstrated body of work that reflects a commitment to
organizational excellence and efficiency, servant leadership,
management of collaboration and effective teamwork, that centers
diversity, equity, and inclusion.
- Clear strategic and operational vision and exceptional skills
in synthesizing information and translating vision into action
steps for the long and short term.
- An adaptive leader unafraid of failure and able to shift
direction and approach as context changes with high emotional
intelligence and tolerance for ambiguity
- Demonstrated resourcefulness in setting priorities, navigating
change management, and proposing new ways of achieving desired
outcomes with inclusive approaches to planning, problem solving,
and decision making.
- Combined experience, maturity level, and flexibility to
interact with a broad set of stakeholders, including the management
team, staff across the organization, key partners, and Board of
- Exceptional oral and written communication skills including the
demonstrated ability to research, synthesize, and analyze
information, compose documents, and present data in a clear and
concise manner to appropriate personnel, including top management,
program staff, and Board of Directors.
- Highly developed facilitation, coaching, and engagement skills;
comfort with managing diverse group dynamics and leading toward
common desired outcomes.
- Highly developed emotional intelligence and demonstrated
ability to use interpersonal skills and political acumen in
respectful, collaborative, and diplomatic ways.
- A strong, intuitive communicator, skillful at managing through
influence; demonstrated ability to connect and inspire across
- Passion for the mission-driven sector and the role of community
and innovation in transforming systems to achieve racial health
- Alignment with Health Leads values: Shared
Leadership, Justice through Equity & Inclusion, Empathy &
Genuine Relationship, and Constant & Courageous Learning.
Compensation for this position will begin at
More information about Health Leads may be
found at: healthleadsusa.org
This search is being conducted with assistance from Allison
Kupfer Poteet and Britni Russell Bianchi
of NPAG. Candidates may submit
their cover letter, outlining their interest and qualifications,
along with their resume via NPAG’s website.
Health Leads is dedicated to pursuing and hiring a
diverse workforce. Health Leads recognizes that diversity, equity,
and inclusion are inseparable from its core values and key to
inspirational leadership, effective teamwork, mutual learning, and
an environment in which they celebrate each other’s differences. To
learn more about Health Lead’s commitment to diversity, equity, and
inclusion, click here.