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Outcomes Manager

California, United States
Salary Commensurate with experience
Closing date
Jul 19, 2022

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Position Type
Administrative, Office Administration
Social Services
Employment Type
Full Time
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Anthesis is currently accepting internal transfer requests for the above titled position.

(This list is not all inclusive. A full description will be provided at time of interview)

Principle Responsibilities & Position Purpose: The Outcomes Manager under the direction of the Director of Employment Programs is responsible for the supervision of the outcomes coordinators and community coaches and will oversee participant issues within the IECBS Program. The position is responsible for all phases of consumer services for a specified case load including Person Centered Service Plans, participant case notes, case conferences, discharge summaries, etc.; is also responsible for the coordination of all services provided including consumer programming, issues, rights, advocacy, and volunteer opportunities in order to be in compliance with all regulations including WIOA and HCBS.


  • Acts as liaison with community, representing the agency in a professional manner.
  • Oversees the IECBS orientation/training for program participants following the Anthesis program description and agency policies.
  • Provides information upon request regarding program evaluation of goals, objectives, and measurements of rehabilitation services.
  • Observes, records, evaluates, designs, implements, and monitors Person Centered Service Plans for each participant on assigned case load. Instructs and supervises the appropriate personnel to assist in implementation of the Person Centered Service Plans.
  • In conjunction with other staff in program, holds case conferences at specified times with participants, Anthesis personnel, parents, care providers, Regional Center staff, Department of Rehabilitation, and others. As an advocate, represents the needs of participants to Anthesis personnel, parents, care providers, Regional Center staff, Department of Rehabilitation, and others.
  • Provides counseling, assistance in vocational training and other case management supportive services to participants on assigned case load.
  • Coordinates vocational training activities under the guidance of the Director.
  • Works in collaboration with the Outcomes Coordinator and Community Coaches to perform job duties in determining appropriate, integrated, community-based activities and appropriate planning for each participant during program hours. May fill in as direct support staff to meet the needs of participants.
  • Develops training supports for parents and care providers. Develops community, business, recreational and educational IECBS community activities in collaboration with the Outcomes Coordinator and individuals served.
  • Maintains relationships and follow-up with all community liaisons on an on-going basis to insure participant success.
  • Partners with the Outcomes Coordinators, individuals and their circle of support to evaluate participant progress on an annual and semi-annual basis. May serve in an instructional capacity by conducting trainings related to work, safety, and advocacy in the event of needed activities in the absence of paid work.
  • Completes all necessary reports as needed.
  • Assures that participant’s rights and confidentiality are respected. Responsible for quality of case records in accordance with systems and procedures of the agency, and standards of accreditation.
  • Assures personnel in responsible programs are trained in person centered planning.
  • Participate in sales presentations for local business, school fairs and volunteer groups, etc. This function may intersect with efforts of management overseeing Day Programs.
  • Ensures compliance with the standards of licensing, certification, and Federal/State Departments of Labor, accreditation agency. Ensures that all organization activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.
  • Responsible for achievement of the agency’s outcomes management systems within the IECBS program.

SUPERVISORY RESPONSIBILITIES: Manages subordinate employees who act as outcomes coordinators and/or community coaches in the IECBS program; is responsible for the overall coordination and evaluation of the IECBS programs. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws; responsibilities will include but are not limited to, interviewing, hiring, directing work, appraising performance, rewarding and disciplining subordinate positions, addressing complaints and resolving problems, all within the IECBS program.

JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation. Demonstrated ability to work well with persons with disabilities, elderly persons, families, representatives of residential facilities, and referring agency staff, etc.; ability to read, write and speak English language to communicate with participants, staff members, care providers, family members, community members, etc.; a second language is desired but not necessary; ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, diplomacy to defuse anger, collect accurate information and resolve conflicts; ability to develop subordinates to enhance their advancement in Anthesis. .

EDUCATION/EXPERIENCE: Must possess high school diploma or equivalent; Bachelor’s Degree from an accredited college or university in business administration, rehabilitation, other related field or the equivalent OR any combination of education, training and experience that demonstrates the ability to perform the duties of the position. Must have basic knowledge of and experience in, use of internet and email. Proficient in MS Office 2010 or later, particularly in Word, Excel, and PowerPoint. Database experience and Publisher a plus. Minimum of 5 year(s) experience in the field of rehabilitation social services or disability service system is desired. Employment history of increasing administrative responsibility in rehabilitation, social services or disability services system. Requires management experience and strong supervisory skills. Database experience a plus.

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