Position Title: Director of Donor
Location: Warrenton, VA/Remote Hybrid
Salary: Commensurate with Skills &
Status: Full-time, salary,
Reports to: Vice President,
Since 1988, Rainforest Trust has been safeguarding imperiled
tropical habitats and saving endangered species by establishing
protected areas in partnership with local organizations and
communities. With our partners, we have protected more than 38
million acres of vital habitat across Latin America, Africa, Asia
and the Pacific. Rainforest Trust is a 501c3 nonprofit organization
that relies upon the generous support of the public to successfully
implement our important conservation action.
The Director of Donor Services supports Rainforest Trust as the
organization strives to meet its conservation mission by driving
targeted and innovative research with measurable results in a
fast-paced working environment. This position is responsible for
donor data systems processes, performance, integrity and security
while supporting the overall fundraising and operational goals of
the Philanthropy team. This role also works closely with the
Shared Services team to support the financial reconciliation of all
donations received and processed by Rainforest Trust.
The Director will use extensive analysis skills to drive
operational metrics, provide analysis and reports to the department
and in communications to the Board of Directors, and to help ensure
decisions and strategies are based on data and a disciplined
Successful outcomes for this position
A secure, well-functioning database
with quality input and outputs that support the donor
Improved insight and intelligence to
aid and inform sustainable short- and long-term growth in revenue
for Rainforest Trust.
Strengthening of internal supports to
enable fundraising and marketing staff to build a pipeline, engage,
cultivate, and steward key constituents.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Director of Donor Services is responsible for maintaining
data integrity and organization throughout the Philanthropy team.
The role includes the following primary job responsibilities and
Leadership and Relationships
Provide data and analysis to senior
management and fundraising leadership, supporting the development
of organizational and departmental strategy and goals.
Collaborate extensively with
Philanthropy staff to document, establish, and share best practices
in data entry, enrichment, querying, reporting, donor communication
Serve as the primary point of contact
for service providers of donor management and data enrichment
Stay up to date on new technologies
and opportunities to maximize Rainforest Trust’s efficiency and
accountability across the Philanthropy team.
Manage the individuals on the Donor
Services team by supporting the creation and implementation of
individual goals aligned with the organization’s Strategic Plan and
Philanthropy departmental plan.
Donor Services and Stewardship
Develop and maintain clear and
accurate donor operations standard operating procedures, including
best practices guidelines and standards.
Provide the in-depth intelligence and
analysis needed to enable the marketing team and external-facing
fundraisers to drive prospect management and pipeline
Oversee the development and
distribution of timely, accurate gift acknowledgements, ensuring
compliance with revenue service requirements for the country in
which the donation originated and was received.
Oversee the quality recording and
reporting of donations that need special attention, i.e., gifts
from members of the Board of Directors, stock gifts, planned gifts,
international gifts, etc.
Ensure compliance with Rainforest
Data Analytics & Reporting
Conduct analysis and reporting on
financial information, donor trends, constituent engagement trends,
and trends in other areas to provide insight and identify
opportunities for growth.
Collaborate with Marketing for
analysis on campaign strategy and performance.
Maintain internal controls and
assistance for reconciliation with the Finance
Support writing, data collection and
analysis, graphs and other information that may be needed for the
annual report, annual audit, reporting for board meetings, and
other reporting as needed.
Maintain a strong working knowledge
of the organization’s CRM/donor database.
As the database administrator, lead
the implementation, collection, and cleaning of data; manage all
users; and shepherd the technical development of data processes and
any needed improvements to the system.
Actively seek to identify, report,
improve and solve process inefficiencies to better serve donor and
Create and implement up-to-date
standard operating procedures and quality controls for consistent
data entry, enrichment, reporting, and the maintenance of overall
Maintain internal controls and
adequate records to safeguard the integrity of the
Direct all aspects of gift
processing, implementing effective procedures and monitoring
service levels required to maintain donor relationships and ensure
accurate processing of donor gifts.
Work closely with Donor Services and
Finance staff to ensure accurate and timely processing and
reporting to assist with reconciliations, meet internal standards
and comply with audit requirements.
Create, apply, and cross-reference
standard codes for campaigns, funds, appeals, and donation
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Additional duties and/or responsibilities may be required.
Duties, responsibilities, and activities may change at any time
with or without notice.
KNOWLEDGE, SKILLS & ABILITIES
High degree of data integrity,
accuracy, and detail orientation.
Proven track record on Fundraising
Excellent relationship management and
Must possess advanced knowledge of
An understanding of basic accounting
principles and terms.
Extensive analysis skills.
Demonstrated ability to learn new
software applications quickly and effectively.
Strong record keeping,
organizational, interpersonal, writing, and communication
In-depth knowledge of fundraising
principles and practices.
Ability to think strategically and to
implement effective plans to achieve revenue goals.
Proven success in organizing work,
meeting strict deadlines, and setting priorities for self and
Ability to prioritize and perform and
manage multiple projects/tasks simultaneously with minimal
Must be comfortable working in a
fast-paced environment while being flexible and detail-oriented.
Attention to detail and accuracy is critical.
A high degree of diplomacy,
professionalism, sensitivity, and respect for the confidentiality
of certain data and projects is required.
Commitment and enthusiasm for
Rainforest Trust’s mission and respect for our core values: Nature
& People; Efficiency; Transparency; Diversity, Equity, and
Inclusion; Partnerships & Collaboration; Science &
A Bachelor’s degree and minimum of 5
years of database experience, preferably with a nonprofit
CRM/database and payment processing system; may consider a
combination of education and/or equivalent experience.
Minimum of 3 years of supervisory
Previous experience managing a team
of philanthropy professionals.
Proven track record on Fundraising
Experience with Charity Engine and/or
Virtuous is a plus.
Specific knowledge and/or experience
with conservation is a plus, but not required. Sincere interest in
a commitment to Rainforest Trust’s mission is.
Rainforest Trust is an equal opportunity employer and is
committed to the principles of diversity. Our organization
recruits, hires, trains, and promotes individuals, as well as
administers any and all personnel actions, without regard to race,
color, religion, sex, national origin, citizenship, age, personal
appearance, family responsibilities, sexual orientation, gender
identity, marital status, disability, veteran status, political
affiliation, genetic information or any other characteristic
protected by applicable federal, state or local law.
Working Conditions and Travel
The Director of Donor Services may choose to work from home, at
our office in Warrenton, VA or mix the two. Remote work requires
reliable internet access.
The physical requirements described here are representative of
those that must be met by a teammate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Ability to remain in a stationary position at a computer
terminal for an extended period. The person in this position
frequently communicates with colleagues both verbally and in
writing and must be able to exchange accurate, neat and thorough