Director, Advancement Systems

Bentley University
Massachusetts, United States
Salary Not specified
Closing date
Aug 10, 2022

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Position Type
Administrative, Information Systems
Employment Type
Full Time

Director, Advancement Systems and Reporting
Bentley University

Job Description Summary
The Director, Advancement Systems & Reporting, reports to the Assistant Vice President, University Advancement. The Director supports the operational implementation of technology strategy and executes the direction and work priorities for the fulfillment of Advancement's strategic objectives and the technical stability of the division. The Director has a significant impact on Advancement's ability to meet long and short-term objectives.

Essential Duties

The Director is responsible for driving and enhancing the efficiency and effectiveness of Advancement systems and technology. Primary duties include, but are not limited to:

  • Oversees all aspects related to the management, development, maintenance, and support of core business applications and integrations within University Advancement, including internal and external end users of these applications.
  • Oversees custom report and dashboard development helping to ensure users receive the critical information necessary to achieve the financial and engagement goals of UA.
  • Works with other UA leadership on the development of strategic plans, setting project priorities, implementing technology initiatives, and supporting key technologies that strengthen and promote the goals of University Advancement and the organization.
  • Manages overall data architecture and integrity for constituent data.
  • Analyzes data to improve data structures and tables, values and relationships based on an expert understanding of the data needs of the various units within UA.
  • Directs the day to day operations of the business unit responsible for constituent data design, collection, storage management and reporting
  • Works collaboratively with colleagues inside of UA and in other university business units to determine data needs and to identify data sources.
  • Oversees the project engagement for technology initiatives and is in charge of managing the implementation and on-going support of these technologies.
  • Works closely with the application developers in IT to manage data integrations with other systems within UA as well as other university systems.
  • Monitors compliance with audit standards.
  • Creates an environment that values diversity and promotes teamwork and mutual collaboration.
  • Makes sound decisions, exercise good judgement, and examines existing issues in new ways.
  • In charge of reporting to peer surveys, VSE, US News, and others.
  • Oversees the maintenance, completeness, accuracy and accessibility of information in a UA primary CRM database with a constituency of 150,000 records.
  • Lead CRM implementation projects

Other Duties

  • Supervises the Manager, Advancement Applications
  • Oversees all aspects related to the day-to-day management, development, maintenance, and support of core business applications including documentation and end user support
  • Oversees system administration of core business applications and future technology initiatives.
  • Ensures technical and organizational processes, strategies and directions are being followed and makes recommendations regarding the strategic direction of the Advancement Information Services group.
  • Manage overall data architecture and integrity for constituent data.
  • Oversees the design and creation of query and database structures and ensures that processes and systems are documented according to established standards
  • Oversees all external business applications but not limited to, Millennium CRM, Anthology (iModules), Evertrue, Tableau, Cognos, Handshake, and more; including oversight of system integration with other Bentley Systems

Minimum Qualifications

  • Bachelor's degree required. Minimum of seven to ten years of administrative, analytical, financial and managerial experience, preferably in higher education.
  • Demonstrates a customer service orientation and focus;
  • Understands the role of Advancement Information Systems within University Advancement and constantly seek to improve the services the team provides;
  • Must grasp complex technical issues and synthesize them into standards/policies for project management;
  • Considers financial impact to the University of work activities and decisions;
  • Initiates and/or incorporates new work methods, processes, and technology;
  • Plans and organizes work effectively;
  • Learns and uses technology applications that improve productivity;
  • Acts as coach (as appropriate) to help others learn new technology applications;
  • Rethinks work activities to incorporate new technologies;
  • Displays an openness to change;
  • Exhibits project teamwork abilities, valuing and developing the work and skills of the project team;
  • Possesses excellent written and interpersonal skills.

Other Qualifications

  • Expert knowledge of Advancement CRMs (Millennium preferred);
  • Experience in developing reports using Business Intelligence tools: SQL, SSRS, Cognos, Tableau and BI publisher;
  • Experience in developing, querying, and maintaining relational databases;
  • Strong background in analysis, design, development, testing and support in advancement information systems with an emphasis on data quality control;
  • Excellent analytical skills for report specification development; must be able to communicate well with end users in order to translate their reporting needs;
  • Ability to document code and systems according to established standards;
  • Broad knowledge of industry best practices in data reporting and data modeling;
  • Successful supervisory experience focused on setting priorities, managing, and motivating staff;
  • Proven competency with database structures.
  • Experience working in University Advancement.
  • Ability to manage a staff.
  • Ability to develop and maintain strong working relationships within University Advancement and across the University.
  • Quantitative and qualitative analysis skills.
  • Strong training skills.
  • Integrity, honesty, discretion in handling confidential materials.
  • Strongly self-motivated, eager to learn and take advantage of training opportunities.
  • Also, must have good oral and written communication skills, an aptitude for working with numerical data, an ability to work independently with careful attention to detail, a respect for the confidentiality of donor records and a customer service focus.

Work Environment

  • Typical office setting with extensive computer work and sitting
  • Ability to travel within and outside of campus for work related meetings and events, travel may occur outside of normal business hours including nights and weekends

Bentley University requires references checks and may conduct other pre-employment screening.


Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.


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