Assistant Director, Regional Networks

Lehigh University

Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

The Assistant Director of Regional and Affinity Strategy builds alumni networks and crafts strategic connections for an identified set of regional and affinity-based alumni groups, primarily for our ten tier two and three regional markets and volunteer-driven affinity groups. The Assistant Director manages network social channels, coordinates volunteer activity via phone and Zoom meetings, and serves as a resource for the team in digital outreach. The Assistant Director also manages the team's Net Promoter Score (NPS) post-event evaluation program. The Assistant Director of Regional and Affinity Strategy is a member of the regional and affinity team within Alumni Relations and reports to the Director. This team connects our 85,000 alumni back to Lehigh for a lifetime through communications and digital programs, events, and volunteer opportunities. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

1. Following the lead of the Director, develop, coordinate, implement and evaluate programs and projects to promote engagement through our smaller regional and affinity networks
*Develop and sustain regional and affinity-based communities based on alumni interest and university priorities, with heavy emphasis on creating innovative digital networks and leveraging technology such as webinars, live streaming, crowdfunding and social media to motivate alumni, parents and friends
*Serve as the lead liaison for assigned regional and affinity communities and manage all associated events, communications and outreach
*Assist in overseeing regional and affinity program budgets
*Coordinate the annual Lehigh Lafayette Telecast process by reaching out and securing hosts and locations, listing events online and coordinating communications
*Manage the Net Promoter data tracking efforts by organizing and distributing standard post-event surveys, tracking responses, sharing responses with engagement and gift officers as needed for follow up and tracking NPS data in Argos
*Act as the primary point of contact for select affinity groups and traditional events including the Wrestling Club, Marching 97 and 50 Game Club

2. Execute a regional and affinity-based engagement strategy
*Work with the Director and other Associate Directors to plan and execute regional and affinity-based strategic plans for each fiscal year, emphasizing University-wide collaboration
*Assist in the oversight and evaluation of the strategy using metrics and benchmarks developed for the process, especially NPS scores
*Form strong relationships with other members of the Development and Alumni Relations team in order to effectively plan and execute strategy

3. Manage regional and affinity network volunteers
*Develop and maintain an efficient volunteer structure or point of contact for assigned groups
*Recruit and retain regional and affinity volunteers as needed
*Meet with volunteers regularly - mostly via phone and Zoom - in order to maintain positive working relationships

4. Collaborate with volunteers to plan and coordinate volunteer-driven and traditional events
*Monitor communication channels that allow volunteers to manage their events directly and maintains brand and activity consistency

5. Drive marketing and communications for regional and affinity engagement
*Leverage digital media and virtual communications to strengthen regional and affinity networks
*Own content for 15-20 regional network webpages and monitor volunteer-driven social media
*Collaborate with communications team to develop effective regional and affinity communication strategies and marketing plans

6. Travel to represent Lehigh as needed and assist the Development and Alumni Relations team with all-hands-on-deck events such as Reunion, First Year Student Rally, Incoming Student Send Offs, etc

Grade: 8 – 40

Position Number: S76170

Special Considerations

The duties of this position may allow the employee to work partially remote as deemed appropriate by the supervisor.

Occasional travel, evening and weekend work

Qualifications

Bachelor's Degree or equivalent combination of education and experience

One to three years related work experience

Experience in higher education or non-profits preferred

Experience building social media channels

Adept use of digital communication preferred

Excellent communication and interpersonal skills

Solid analytical, decision making and problem solving skills

Ability to complete projects on time and on budget, and report on status and progress

Excellent computer skills with experience using word processing, spreadsheet, database and presentation software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

All Lehigh faculty and staff are required to be fully vaccinated and receive a booster shot six months after their second vaccine; unless they receive an approved medical or religious exemption from the requirement.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

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Apply Here: https://www.click2apply.net/p7lVwzf5PZklVcjByCNWnL

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