Associate Director

Lehigh University

Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

Responsible for working hand-in-hand with Lehigh's five college-specific Directors of Development and other department staff to cultivate programs that engage Lehigh's 85,000 alumni via their affiliation with an interest in college-specific initiatives. Specifically, the program will leverage existing program areas managed by Alumni Relations and the Individual Giving teams as a vehicle for highlighting talented faculty to alumni, parents and friends. The Associate Director will develop relationships with faculty and staff across the University.

1. Increase the depth and breadth of intellectual alumni engagement through the creation and management of new activities and online content. Specifically, working with Alumni Relations Digital Communities and other Development and Alumni Relations (DAR) teammates, strategize content for:
*Programs including Mountain Talks, the Virtual Book Club, Back to the Classroom, Soaring Together: Celebrating Lehigh Women and 50 Years of Coeducation
*Amplification of existing faculty content including videos, lectures, social media posts, blogs, symposiums, presentations and other intellectual events
*The Alumni Relations website

2. Serve as a consultant for college faculty and staff seeking to deepen their alumni engagement efforts
*Offer knowledge, support and tools that support cohesive alumni engagement across
the University
*Offer "best practice" advice for our college partners regarding their interactions with alumni
*Develop a simple system for colleges and faculty to alert Alumni Relations to their alumni outreach
*Develop a process for when Alumni Relations can, will and/or should provide event support and base levels of support on criteria met that align with DAR and campaign goals; manage this system on an ongoing basis

3. Leverage existing program areas managed by Alumni Relations and Individual Giving to include faculty participation, where appropriate
*Evaluate existing programs with program managers to identify where faculty participation is needed and/or appropriate; serve as an internal consultant to recommend appropriate faculty based on program needs
*Alert DAR staff of alumni interactions with faculty via call reports in the database
*Utilize data analytics to evaluate current marketing tactics, events and programs
*Experiment with new ways to promote and advertise existing events with faculty participation (Back to the Classroom, Mountain Talks, Regional Events) to expand our reach
*Develop turnkey reports and processes for evaluation post-event and program
*Steward faculty who participate in DAR events

4. Develop and oversee a comprehensive strategy for engaging Graduate Alumni
*Provide leadership and supervision to an Assistant Director, Graduate Alumni Engagement
*Promote Graduate Alumni engagement by utilizing the programs and channels that are already established

5. Serve as Alumni Relations' point person for Soaring Together initiative
*Work closely with other DAR and University staff until 2025 on priority program that celebrates 50 Years of co-education at Lehigh
*Scout opportunities to trumpet women's contributions to Lehigh in the context of the existing programs
*Ideate and support various events around Soaring Together, both on and off campus
*Co-manage development of a new student mentorship cohort that gives scholarship recipients opportunities to be mentored by a group of prominent alums

6. Support other members of the Alumni Relations team and DAR colleagues and complete general office duties as expected
*Volunteer for programs housed within DAR such as Reunion Weekend, Grad Fair Days, Send Offs, Regional events, volunteer training, Lehigh University Alumni Association (LUAA) Board meetings, etc.
*Complete general office duties proactively in a timely manner including budget maintenance, timesheets, OneCard reconciliation, calendar maintenance, etc.
*Provide customer service to internal and external constituents as requested and needed
*Proactively assist alumni and staff (both internal and external) and problem-solve; suggest or initiate changes and improvements to departmental processes or procedures

Grade: 9 - 40

Position Number: S99250

Special Considerations

The duties of this position may allow the employee to work partially remote as deemed appropriate by the supervisor

Events require overtime both during the week and on weekends

The workload varies with the seasons; with Fall and Spring being the heaviest concentrations

Qualifications

Bachelor's Degree in Communications, Business Administration Theater or related field or equivalent combination of education and experience

Five to eight years related work experience

Strong ability to understand customer needs

Experience building social media channels

Adept use of digital communication

Proven ability to manage multiple tasks simultaneously and a high degree of initiative for bringing tasks to completion

Solid writing ability, attention to detail and organizational skills

Solid analytical, decision making and problem-solving skills

Excellent communication, interpersonal skills and a high level of customer service required

Ability to build, foster and maintain positive professional relationships

Excellent computer skills with experience using word processing, spreadsheet, database and presentation software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Because of increasing COVID case counts in the region and new information about the characteristics of the Delta/Omicron variant, all Lehigh faculty and staff will be required to be fully vaccinated and have received the booster shot, unless they receive an approved medical or religious exemption from the requirement.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

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