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Donor Relations Manager

Northern Arizona University
Arizona, United States
Salary Not specified
Closing date
Oct 26, 2022

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Position Type
Fundraising, Donor Relations
Academic Centers
Employment Type
Full Time
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Donor Relations Manager

Location: University Development
Regular/Temporary: Regular
Job ID: 606652
Full/Part Time: Full-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Special Information

This position is posted as Donor Relations Manager, which is a working title. The NAU system title for this position is University Development Manager.

Job Description

Northern Arizona University's Advancement has an exciting opportunity to join our dynamic team as Donor Relations Manager. The Donor Relations Manager position supports Northern Arizona University's donor stewardship and donor relations program, fostering a culture of appreciation, recognition, accountability, and ongoing engagement of NAU's donors, thereby strengthening philanthropic support of the university.

Key responsibilities include
  • Supervision of student staff.
  • Driving projects such as:
    • Gift receipts and acknowledgements
    • Donor stewardship
    • Annual reports to donors
    • Gift agreements
    • Donor communication preference tracking
    • Other regular, ongoing duties.
  • This role will effectively manage relationships with Advancement | Foundation team members including leadership, gift officers, annual giving, planned giving, communications, data entry and more.

The incumbent will be energetic, positive, service-oriented, focused, and will enjoy working in a fast-paced environment that requires building strong relationships with alumni, donors, staff, and students. Succeeding in this position requires strong attention to detail, teamwork, perseverance, optimism, and an ability to think strategically and creatively. This position also requires strong project management and communication skills, and the ability to manage multiple projects simultaneously.

This position is part of the Advancement | Foundation team, which is responsible for building a strong and sustainable base of support for the university by engaging alumni, parents, faculty, retirees, staff, students, and friends. This position is located on our Flagstaff campus and reports to the Director of Donor Relations.

Communications - 40%
  • Manages new stewardship initiatives in preparation for the launch of NAU's next campaign to ensure strong relationships, transparency, and engagement with our top donors to cultivate future gifts.
  • Partners with University Marketing and other university staff who support donor and alumni engagement to ensure appropriate stewardship.
  • Supervises daily NAUF receipts and acknowledgments
  • Supports for unit-level contacts regarding donor, gift, and fund information.
  • Oversees and leads donor data projects such as communication preference tracking; investigating and implementing digital reporting; and supporting the creation and maintenance of an expanded donor recognition program including communications, events, and concierge service.
  • Serves as central communications support - photography coordination for Annual Report, Impact Reports, NAU Foundation social, web site, and others.
  • Manages and execute Annual individual giving summaries.
  • Oversees the implementation of Scholarship recipient profiles.

Gift Agreement - 25%
  • Provides subject matter expertise to support gift officers to finalize and secure approval on gift agreements.
  • Leads gift agreement approval process.
  • Secures donor and leadership signatures.

Project Management - 20%
  • Projects include implementing digital reporting, supporting the creation and maintenance of an expanded donor recognition program, including project management for communications and event planning and concierge service to top donors.
  • Responsible for approving and monitoring budget expenditures and making decision related to allocating resources.
  • Develops, implements, and maintains recordkeeping systems and procedures; gathers data, compiles information, and prepares reports.
  • Writes Annual Fund Reports.
  • Prepares gift acknowledgments, tool training & maintenance, data updates, impact statements, and grateful greetings.

Supervision - 10%
  • Hires, trains, and supervises student staff.

Other - 5%
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor's Degree in a related field; AND,
  • 1-2 years of relevant experience in project management; AND,
  • 2-4 years of relevant experience in marketing/sales, fundraising, communication/public relations, or a related field; OR,
  • Any equivalent combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Experience working with donor relations programs.
  • 1-2 years of management or supervisory experience.
  • 6 years of relevant experience in project management, marketing/sales, fundraising, communication/public relations, or a related field.
  • Experience developing written materials for multiple, diverse audiences.
  • Experience with project management and qualitative donor and program research.

Knowledge, Skills, & Abilities

  • Knowledge of principles and procedures of university development.
  • Knowledge of budgeting and accounting principles.
  • Knowledge of organizational practices and principles.

  • Outstanding customer service skills.
  • Excellent written and verbal communication skills.
  • Excellent relationship management skills.
  • Excellent organizational, analytical, and critical thinking skills.
  • Program development and execution.
  • Coordination of activities, evaluating data, and establishing priorities.
  • Microsoft Office Suite (Word, Excel, PowerPoint).

  • Ability to successfully manage multiple projects at a time.
  • Ability to work well with people from different backgrounds.
  • Coordinates team members and allocates tasks.
  • Works independently.
  • Communicates effectively.
  • Exercises good judgment and professionalism.
  • Promotes a diverse, inclusive environment.

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $62,996. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

October 20, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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