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Customer Service Coordinator

Employer
ASU Enterprise Partners
Location
Arizona, United States
Salary
$25.00 - $25.00
Closing date
Oct 28, 2022

View more

Position Type
Fundraising, Corporate and Foundation Relations, Donor Relations, Fundraising Administration, Grant Seeking, Major Gifts, Planned Giving, Other Fundraising, Programs, Community Outreach, Grant Administration, Grant Making, Program Administration and Management, Administrative, Other Administrative
Fields
Community Foundations, Other Fields, Philanthropic Advisors
Employment Type
Full Time
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Who We Want:

Customer Service Coordinator



ASU Enterprise Partners, a private, nonprofit organization comprised of five subsidiaries that raise, create and invest resources for Arizona State University, is seeking a Customer Service Coordinator to join the operations team.

 

The Customer Service Coordinator, which reports to the ASUEP Operations Manager, supports the day-to-day service operations associated with the success of ASU Enterprise Partners specific to its primary residence in Fulton Center. Such functions include but are not limited to conference center activities, reception, mail and transportation services, student employee oversight and development and other operational needs.

 

The Customer Service Coordinator is responsible for a team of student employees who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. You will oversee the work of every member of your team and assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers.

 

The successful Customer Service Coordinator must possess excellent communication skills and the ability to lead and promote the vision of the organization, is a relationship builder, task oriented, enjoys interacting with people, and thrives when providing exceptional service. You should enjoy motivating your team and possess management skills that adopt a “service leader” mentality and a desire to contribute to the growth of college students.

 

 

What you’ll do:

 

  • Manage ASUEP Fulton Center reception (customer service, front-line assistance to guests, etc.)
  • Manage all aspects of ASUEP Fulton Center conference center services (reservations, room configuration, etc.)
  • Manage ASUEP service operations (includes mail services, transportation fleet, breakroom management)
  • Manage supply inventory and purchases
  • Offer excellent customer service
  • Conduct quality assurance surveys with customers and reporting findings
  • Manage a team of customer service student-employees (hiring, onboarding, training, scheduling, professional development, etc.)
  • Oversee the work of every student-employee team member
  • Conduct regular training sessions with the team
  • Motivate the team to perform at their best
  • Provide reception coverage as needed and provide back-up for other student roles
  • Promote the vision of the organization
  • Handle customer complaints
  • Make recommendations to effectively resolve issues
  • Establish and maintain effective working relationships with employees and vendors
  • Sustain current documentation for all processes and procedures for reception area, conference center and operations activities
  • Maintain compliance with policies and procedures
  • Coordinate completion of customer service requests in a timely manner
  • Assist ASUEP Operations Manager with projects as assigned
  • Other duties as assigned

 

 

What you’ll need:

 

  • Collaborative style, combined with the ability and desire to work in a team-based environment
  • Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
  • Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
  • Ability to work both independently and as part of a team
  • Problem solver who can take initiative and set priorities while being flexible
  • Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
  • Ability to represent the institution well
  • An advocate’s belief in the vision of ASU as the New American University
  • Attention to detail and thoroughness in completing assigned duties
  • Highly organized and able to handle multiple projects
  • Adept at navigating complex environments with evolving priorities and communication plans
  • Ability to liaise with property management personnel in regard to the physical, environmental and security conditions of the building
  • Ability to coordinate and manage outside vendors for operations-related needs
  • Ability to manage all meeting room setups and functions
  • Knowledge of general principles, practices, and procedures of management
  • Excellent and extensive working knowledge of Microsoft Office
  • Demonstrated ability to supervise others
  • Ability to assume responsibility and make independent decisions
  • Must posses a valid driver’s license and have a driving record in good standards

 

 

Relevant qualifications:

 

Bachelor’s degree or three to five years of project and process management experience

 

 

Mental demands:

 

Clarity of focus while juggling complex projects or deadlines.

 

 

Working conditions:

 

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. May be required to perform tasks in the field within and/or across University campuses. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions. This position may require some early mornings and evenings to accommodate meetings and events. This position currently requires you to work from the office Tuesdays, Wednesdays and Thursdays with Monday and Friday optional remote days.

 

ASUEP follows federal guidance which requires employees of federal contractors to be fully vaccinated ​for COVID-19, except in limited circumstances in which an employee is legally entitled to an accommodation for medical or religious reasons.

 

 

Working equipment:

 

This position will require a Surface/laptop computer, desk telephone, business cards, a mobile communication device ($30 bi-weekly payroll reimbursement). 

 

 

Contact us today.

 

For more information on ASU Enterprise Partners, visit our web site at www.asuenterprisepartners.org.

 

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse and inclusive organization.

 

 

 

ASU Enterprise Partners is an Equal Opportunity Employer

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