Associate Director, Annual Giving & Operations

POSITION TITLE:                                                Associate Director, Annual Giving & Operations

REPORTS TO:                                                      Director of Annual Fund & Operations

WORK SCHEDULE:                                            Full time/40 hours a week – Monday to Friday; some evenings and weekends required

WORK LOCATION:                                           Los Angeles. Some in-person office time, meetings, and event attendance required.

STATUS: (Exempt/Non-Exempt):               Exempt. Starts at $1,461.54/week, equivalent to $76,000.08 annualized.

BENEFIT STATUS:                                             Eligible

DEPARTMENT:                                                   Institutional Advancement

ABOUT THE COMPANY

Center Theatre Group (CTG) is one of the largest, most influential theatre companies in the country by virtually every measure. Over the past 50 years, it has entertained millions of audience members and produced some of the most important shows of our time, many of which have been World premieres and have gone on to award-winning Broadway runs and beyond. As CTG enters its next 50 years, it is uniquely positioned to expand the impact of its work with audiences, community, and artists—while making Los Angeles a global destination for theatre lovers and creators alike.

CTG commits to creating a safe space where the values of diversity, equity, access and inclusion permeate all aspects of our work.  We aim to attract, nurture and retain staff in a supportive home where we can be our best selves.  We celebrate our commonalities and embrace our differences in order to ensure that everyone has access to our work onstage, behind the scenes and in the community.

POSITTION SUMMARY

Center Theatre Group seeks a development professional to join the company’s Institutional Advancement team as Associate Director of Annual Giving & Operations, reporting to the Director of Annual Fund & Operations. This position oversees all communication needs for the department and works with the Director of Annual Fund & Operations to manage the successful operation of a robust individual annual fund/ membership program including solicitation, cultivation and stewardship of donors up to the major gift level, while also providing operational support to the Major Gifts team.

PRIMARY RESPONSIBILITIES

Management 

• Supervise Donor Stewardship & Communications Coordinator and Advancement Operations Assistant.

Planning and Strategy 

• Create and maintain IA Department Communications calendar and assign all related tasks
• Manage audience segmentation strategy for IA communications, and for donor inclusion in cross-departmental communications
• Plan and manage individual giving Special Appeals, e.g. year-end (all channels) 
• Plan and manage membership renewals process for Friends and Insiders (all channels); Provide Major Gifts team with resources for Visionaries renewal process
• Plan and manage subscription/ticket related solicitations and donor communications
• Oversee donor stewardship strategy—including acknowledgements, donor recognition, reporting, mailed and in-person gifts—and benefits fulfillment  
• Maintain documentation for Stewardship & Communications systems and processes

Communications Content and Collateral 

• Oversee copywriting and messaging for IA communications
• Manage the creation of all new printed IA materials and maintain inventory of all stationery and collateral
• Supervise the creation of all IA Wordfly emails and digital assets
• Oversee the maintenance of IA content for CTG website 
• Create and maintain Classy donation webpages 

Tessitura and Data 

• Build and manage IA Extractions, Lists and Output Sets in Tessitura, and collaborate on cross-departmental data segmentation
• Manage promotion of all communications to Tessitura to track response rates, and oversee the use Wordfly email analytics to measure against benchmarks and establish best practices
• Maintain membership-related scheduled reports and utilities in Tessitura
• Manage Constituencies and Attributes for IA in Tessitura 
• Complete ad hoc data pull requests
• Support reporting needs as related to membership renewal and acquisition rates
• Support annual data audit and Tessitura systems set-up for managing and tracking solicitations and communications

Other 

• Act as primary liaison to Printer and Mail House  
• Act as primary liaison to Communications/Marketing/Graphics  
• Demonstrate an ongoing commitment to CTG’s equity, diversity and inclusion initiatives and values and demonstrate an ongoing commitment to an anti-racist work culture

CTG provides a dynamic working environment in which duties and responsibilities may change.  Employees are expected to be flexible and responsive to changes in the scope of their duties. 

QUALIFICATIONS

• Five or more years of fundraising experience, with a proven track record in growing annual fund and/or membership giving.
• Advanced knowledge of CRM database systems in a performing arts non-profit (Tessitura preferred) and proficiency in Microsoft Office applications.
• Previous successful supervisory experience.
• Excellent communication skills, both written and verbal.
• The ideal candidate will be an exceptional problem solver with both a creative mind and analytical skillset, and a passion for the mission of Center Theatre Group.

All employees are required to pass a background check.

It is CTG’s intention to have a workforce which is fully vaccinated against COVID-19. New employees will be required to provide proof of full vaccination prior to the first date of employment.

MINIMUM REQUIREMENTS

• Ability to sit, type and work at a computer for extended periods of time.
• Ability to communicate through incoming and outgoing phone calls.
• Willingness and ability to work 40 hours per week. Flexibility to work overtime as needed.

COMPENSATION

CTG offers a comprehensive compensation and benefits package including retirement plan options, escalating paid vacation, sick, personal days and holidays, and health benefits including medical, dental, vision, life and long-term disability insurance, flexible spending accounts and employee assistance program.

HOW TO APPLY

Please send your resume and cover letter along with salary desired to ADVANCEMENTJOBS@CTGLA.ORG. In the cover letter, tell us why you are the ideal person for this job, indicate how you became aware of this position (i.e. name of website, current employee, other source), and provide your desired salary range. No phone calls please. We will contact qualified individuals to set up interviews.

Center Theatre Group is an equal opportunity employer and does not discriminate against any applicant on the basis of race, religion, sex, sexual orientation, gender identity, marital status, color, ancestry, disability, age, national origin, pregnancy, veteran/military status, genetic information or any other basis prohibited by law.  CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.  We support, promote, and embrace a diverse workforce.