Coordinator

Lehigh University

Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

Provides support to the Annual Giving and Regional Major Gifts Programs and the Assistant Vice President for Individual Giving. Responsible for the accurate and efficient key administrative support for the Lehigh Fund student calling program, Annual Fund staff members, Annual Fund and Major Gift Officers and the Assistant Vice President of Individual Giving. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

1. Provides comprehensive administrative support of the Lehigh Liner Student Caller Program
*Assesses, packages, stamps and mails pledge confirmations and thank you letter
acknowledgements daily
*Reviews confluence daily for Liner notes regarding constituent contact requests, biographical
updates, pledge adjustments or special requests
*Sends any actionable constituents requests to the appropriate parties for follow up; elevates
complex gift conversations to the Lehigh Fund Director
*Manages the Lehigh Liners email account, checking daily for feedback and requests and passes them along to the Program Manager for follow up
*Facilitates room reservations and catering for Liners staff events
*Provides support for Liners meet and treat staff calendar, as needed
*In the absence of the Assistant Director, Lehigh Liners, serves as a backup to process payroll documents
*Sends invoices to the Executive Director, Development and Alumni Relations (DAR) Administration for processing

2. Lehigh Fund Operations and Communications Support
*Creates, manages and maintains a filing and records system for direct mail, solicitations and communications
*Distributes direct mail solicitations via email to DAR
*Builds mail-merges within Word and/ or Google Drive for various direct mail solicitations and/ or surveys throughout each year
*Initiates review and proofing procedures of constituent data for mass communication to find and correct any errors in biographical information
*Creates, manages and maintains ongoing spreadsheet of alumni record changes and periodically submits to Information Processing
*Ensures that confidentiality measures are consistently followed when handling sensitive donor
information as well as other confidential information
*Manages the Lehigh Fund email account and elevates comments and/or inquiries to leadership
*Coordinate student workers and student volunteers; communication and scheduling, as needed
*Responds to various inquiries from donors, alumni, parents and friends of Lehigh by answering questions and solving problems; inherent to this activity is the need to elevate questions to the appropriate resource in a timely manner
*Proactively assist alumni and staff; suggest or initiate improvements to departmental processes or procedures

3. Project Management
*Liaison for annual fund and regional major gifts with the Center for Career and Professional Development for Handshake data administration
*Collaborate with Development Associates to provide project management for all Annual Giving Campaigns to secure restricted annual gifts to colleges and units
*Act as the point person between the annual fund and donor relations, alumni relations and marketing and communications to coalesce crowdfunding, stewardship and social media efforts, with an emphasis on text messaging. This requires fluency in the Cadence by Mongoose platform (training provided)

4. Provide exceptional customer service and high-level maintenance and management of donor
relationships and donor processes
*Serve as a first line of contact for donor inquiries; build rapport with alumni and other constituents
*Ensure that confidentiality measures are consistently followed when handling sensitive donor
information and other confidential information
*Responds to various inquiries by answering questions and solving problems; inherent to this activity is the need to elevate questions to the appropriate resource in a timely manner
*Records donor correspondence in database of record in a timely manner
*Responsible for depositing all donor's checks by completing the digital gift log and contribution transmittal form
*Provide a consistent level of service to donors, including pool management, assist with communications including mailings, email outreach, invitations and phone calls
*Acts as backup to gift officers if Development Associates are unavailable

5. General Office Administration
*Provide administrative and calendar management for the Assistant Vice President, Individual Giving
*Schedule meetings and conference calls for Regional Individual Giving and the Annual Fund
*Create and distribute meeting agendas, sets up meeting spaces, catering, furniture
and technology
*Prepare and produce routine and/or specialized reports and presentations as requested
*Lead coordinator with hiring new staff by scheduling interviews, establishing and maintain applicant files and preparing orientation packets
*Serves as Coordinator on special projects as assigned, often including requesting and pulling data and reports
*Determines the best approach for fulfilling assigned tasks using a best practices approach, as each situation may require

Grade: 7 – 37.5

Position Number: S78720

Special Considerations

The duties of this position may allow the employee to work partially remote as deemed appropriate by the supervisor

Qualifications

High school diploma or equivalent combination of education and experience; Associates or Vocational/Technical Degree preferred

Three to five years related work experience

Excellent communication, interpersonal skills and a high level of customer service required

Ability to build, foster and maintain positive professional relationships

Excellent attention to detail, organizational skills, time management and sound judgment

Adept use of digital communication preferred

Proven ability to manage multiple tasks simultaneously and a high degree of initiative for bringing tasks to completion

Solid analytical, decision making and problem-solving skills

Excellent computer skills with experience using word processing, spreadsheet, database and presentation software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

All Lehigh faculty and staff are required to be fully vaccinated and receive a booster shot six months after their second vaccine; unless they receive an approved medical or religious exemption from the requirement.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

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