Information & Operations Specialist, Philanthropy (Hybrid) - (3454)

Job Description:

The Information & Operations Specialist drives strategic decision making for the Philanthropy Office (PO) by providing dynamic and thoughtful business intelligence and data-driven recommendations. This individual is an expert team member for PO in all things data- and systems-related and a partner in managing prospect portfolios. With the goal of increasing fundraising effectiveness and efficiency, she or he is responsible for the functionality and continual enhancement of the philanthropy database (Salesforce); prospect management system; and reporting and data analysis. This person will participate fully in planning and management activities as it relates to designing and conducting analyses, developing metrics and goals, building the prospect pool, and assisting frontline fundraising efforts. The Specialist will work closely with leadership in developing reports, materials, and strategies.

Essential Functions:

Responsible for Salesforce database. Identify enhancements, customizations, and modifications to the database to support philanthropy processes and goals.

Develop, implement, and document data management processes that ensure the integrity and security of information and compliance with fundraising policies and procedures. Monitor and maintain agreed-upon data standards for entry and reporting. Provide training for PO and other colleagues.

Serve as primary contact for PO reporting needs. Develop, validate, and optimize reporting and dashboards to achieve philanthropy goals.

Manage IT projects for PO and liaise with vendors and other departments at IIE to ensure successful and efficient system rollouts, integrations, and upgrades.

Keep abreast of and introduce new fundraising technologies, with an eye toward improving operational efficiencies, increasing philanthropy, and/or improving the donor engagement experience.

Oversee the prospect management system and partner with PO colleagues to manage prospect portfolios. Enhance the internal systems of prospect identification, cultivation, solicitation, and stewardship.

Produce targeted audience lists for appeals, stewardship communications, invitations, etc.

Assess system requirements and provide systems support for a variety of philanthropy events and projects.

The Institute of International Education (“IIE”) has a hybrid work environment that allows team members a combination of in-office work and telework at any of the locations listed above.

Job Requirements:

Education and Work Experience:

Requires a Bachelor's degree and at least 5 years of related experience, or an equivalent combination of education and experience.

Knowledge, Skills and Abilities:

At least 2 years of system configuration and/or implementing enhancements for a development database such as Salesforce.

Previous fundraising experience will be a significant foundation for this individual’s work, which requires a knowledge of fundraising principles and practice.

A solid understanding of prospect management and proficiency incorporating prospect tracking data in a relationship management system.

Experience analyzing and synthesizing data sets and producing readable, informative reports and presentations relevant to fundraising. Proficiency with business intelligence platforms such as Power BI a plus.

Ability to analyze and review operational procedures, identify problem areas, and optimize performance through procedural changes.

Demonstrated project management and organizational skills, with ability to establish priorities, balance multiple assignments, and meet deadlines.

Salary Range: $69,630-$80,954. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, job-related knowledge, skills, abilities, internal organizational equity, and geographic region.

IIE offers a robust suite of benefits to team members including medical, dental, and vision plans, paid time off and holidays, student loan and tuition reimbursement programs, professional development reimbursement program, retirement plans and a family medical leave benefits. Please visit our careers page for further details.

To help promote and ensure the safety of our employees and those we work with, we require all employees to be fully vaccinated against COVID-19. Employees that have a qualifying medical condition that contraindicates a COVID-19 vaccination, or who object to being vaccinated based on a sincerely held religious belief, may request a reasonable accommodation. State and local guidelines apply. 

Work Conditions & Physical Demands:

Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.