Founded in 1946, the Middle East Institute (MEI) is the leading
Washington-based institution dedicated specifically to the study of
the Middle East. A non-partisan think tank, MEI works to advance
the US-Middle East relationship through a whole-of-society approach
that includes policy work, education, and arts and cultural
programming. For 75 years, MEI has worked at the forefront of
understanding and finding solutions to the pressing challenges in
the region. We do this by engaging the leading experts in the
United States and throughout the region, convening key
stakeholders, producing original research, and communicating with
the broader public and decision-makers.
MEI is searching for a Development
Administrator to provide high-level administrative support
to a growing Development Department as we expand and diversify our
portfolio of private, foundation, and government funding.
This individual will be responsible for delivering excellent
customer service, administrative support, database management,
supporting the finance department with reconciliations, and other
administrative functions of the Development team.
The Development Administrator will benefit from the support of
all team members and at the same time, will be encouraged to
develop their own ideas and to manage their own work. Working in a
fast-paced, challenging, and stimulating professional environment,
the Development Administrator will play an important role in acting
as the first point of contact for donor enquiries, information, and
donor care, and in supporting MEI’s fundraising efforts.
They will bring a genuine passion for delivering outstanding
administrative support and leading on their area of work.
Key Responsibilities and Duties.
To provide excellent donor care such as writing gift
acknowledgement letters, sending information packs, responding to
queries, and speaking and meeting with donors when they have
questions related to their gift processing.
Draft tailored acknowledgement and solicitation letters for
individual, foundation and Board donors in coordination with
frontline fundraising staff and the President.
Oversee the creation of monthly reports to support fundraising
staff, finance department, executive leadership, and the board of
directors. This includes reports demonstrating progress toward
goals as well as forecasting philanthropic support in future years
and reconciling with the finance department.
Work with Finance and other teams to accurately record, process,
and reconcile all incoming donations received by post, online, wire
and stock transfer, and telephone.
Accurately process standing orders and direct debits plus
respond to direct debit cancellation requests, update supporter
Execute on data entry, data hygiene and data maintenance
projects to further the efficiency and accuracy of our donor
database (Donor Perfect).
Work with colleagues across the organisation to deliver a
positive and effective donor experience.
Work with senior members of the team to further develop
processes aimed at mitigating risk and preventing fraudulent
activity in online donations such as card testing, illegitimate
refunds, and other risks.
Support maintenance of Fundraising-related pages of the website;
posting content, editing and updating existing pages.
Outreach and relationship management of certain external
agencies and freelance staff such as liaising with designers for
quotes on development-specific marketing materials or working with
Development Team support
To support the administrative coordination and delivery of
fundraising appeals, campaigns and events.
Occasional prospect research into new donors.
Receive and screen emails from the development inbox. Handle or
appropriately refer all requests for information.
Provide additional administrative support to members of the
development team as needed.
Participate in regular team meetings, reporting and liaising on
Co-ordinate and attend internal and external fundraising led
meetings including room booking, and agenda.
Other related tasks that may from time to time
Qualification and Experience
Progressive experience working in an administrative role.
Experience of writing acknowledgement letters and solicitation
letters for donors or clients is preferred.
Experience of using & maintaining a database, doing data
entry and pulling data queries.
An awareness of Data Protection issues and the ability to work
with confidential sensitive information.
Experience of building excellent relationships with external
Experience of positive collaborative working with internal
Knowledge of international relations and/or educational or
cultural work in the Middle East highly desirable.
Excellent verbal and written skills with a talent for expressing
complex ideas in simple and effective language.
Creative and able to produce engaging written
Excellent interpersonal skills and confidence engaging with
Excellent organizational skills and the ability to assess,
prioritize and manage a varied and demanding workload.
Numerate with a basic understanding of financial accounts and
the ability to do financial reconciliations.
A passion for the work of the Middle East Institute and a desire
to continually broaden and deepen the organization’s impact.
Salary for this role is competitive to allow us to attract
qualified candidates and commensurate to experience. Excellent
To apply, please send your resume and cover letter to
email@example.com. Please use “Development Administrator" as the
subject line in your e-mail.