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Triage Screening Specialist

Wounded Warrior Project
Illinois, United States
Competitive Salary
Closing date
Mar 23, 2023

View more

Position Type
Administrative, Other Administrative
Social Services
Employment Type
Full Time

Great benefits. Competitive pay. We know these are some of the things people look for in a job.


But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for. When you join Wounded Warrior Project, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.


At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

  • A flexible hybrid work schedule (3 days in office, 2 days’ work from home)

  • Full medical, dental and vision coverage for both teammates AND family members

  • Competitive pay and performance incentives

  • A fun, mission focused and collaborative team environment


A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.


The Wounded Warrior Project (WWP) Triage Screening Specialist is an integral part of ensuring Alumni and Family Support Members are connected to resources that promote healthy living, while removing barriers to care, and acting as the conduit to the collaborative efforts of internal teammates and external WWP partners. The Wounded Warrior Project (WWP) Triage Screening Specialist is the primary point of contact for Warriors and Family Support Members interested in mental and/or brain health services. The Screening Specialist serves as subject-matter expert and resource in the planning, coordination, and execution of and participation in mental health programs at Wounded Warrior Project, throughout the organization. The Screening Specialist provides wounded warriors with comprehensive screening, needs assessment, and coordination of internal and external resources to support these warriors and enhance their resiliency and psychological well-being.



  • Serve as subject-matter expert and resource in the planning, coordination, and execution of and participation in mental health programs, enhancing the quality of warrior’s resiliency and psychological well-being.

  • Perform comprehensive screenings and conduct assessments of referred warrior’s or family support member’s mental health.

  • Ensure the continuity of care of Alumni and Family Support Members (FSMs) through appropriate resource referrals to external mental health partners and internal programs.

  • Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases.

  • Develop familiarity and a comprehensive understanding of all external mental health partner services.

  • Serve as primary triage for internal and external mental health and wellness program referrals, and coordinate handoff to internal or external resources, as appropriate.

  • Conduct routine warrior outreach and needs assessment using specific criteria identified by Wounded Warrior Project. Complete warrior outreach assessment and the implementation of resources to meet warrior needs.

  • Develop and encourage a collaborative relationship with warriors to maximize the warrior’s ability to make informed decisions, utilizing a warrior-centric model, within organizational parameters.

  • Develop and disseminate Mental Health & Wellness specific materials for other WWP teams.

  • Conduct internal and external program briefs on evidence-based programs, e.g., psycho-educational briefs and other educational material for internal and external workshops, briefings, and WWP programs.

  • Leverage WWP information technology platforms to create, document, and follow up with referrals generated.

  • Other related duties as assigned.



  • High energy level. Self-starter; willing to take initiative.

  • Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.

  • Demonstrated understanding of military and veteran issues, and the emotional impact of combat-related trauma, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.

  • Demonstrated thorough understanding of mental health diagnoses, assessments, and treatments.

  • Demonstrated understanding of the challenges faced by warriors and Family Support Members affected by trauma.

  • Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated understanding of relationship management and partnering.

  • Strong written and verbal communication skills. Responsive to requests and demonstrated follow-through on commitments.

  • Comprehensive knowledge of Salesforce.

  • Strong presentation skills. Confident communicator with demonstrated ability to present information effectively, e.g., to large audiences, small groups, and individuals.

  • Demonstrated ability to establish credibility, be decisive, influence others, and influence change.

  • Strong organizational and time management skills. Effectively complete assignments and meet deadlines.

  • Ability to travel in support of WWP programs and outreach.

  • Proficiency with Microsoft Office software, e.g., Word, Excel, Outlook, and PowerPoint.

  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.

  • Mission-driven, guided by core values, and a pleasure to work with.





  • Five years of experience providing mental and brain health programming or adult mental health focused case management to adults in support of their psychological well-being and readjustment.

  • Two years of military/veteran experience.



  • Three years of military/veteran experience.

  • Two years of experience conducting mental health intake assessments.





  • Bachelor’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field.



  • Master’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field.





  • None.



  • None.



  • General office environment: temperature controlled.

  • Sitting for extended periods.

  • Up to 10% travel.


We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes: Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k) retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave.


For Washington Applicants: The estimated hiring range for this position is between $67,160 - $100,740 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.



Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.


Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."


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